RENEE HOWARD

**** ***** ***** *****, *************, KY 40299

Home: 502-***-**** - Cell: 502-***-**** - ac5jud@r.postjobfree.com PROFESSIONAL SUMMARY

Experienced Office Manager with a strength in managing multiple medical providers, projects simultaneously and fostering a cohesive staff. Competent Medical Billing professional with ability to manage a busy medical office and provide excellent customer service to all patients. EPIC EHR super user.

SKILLS

Effective staff coach

Planning and development

Accomplished leader

Quality improvement competency

Supervisory training/team building

Resource management expertise

CPR/First Aid certified

Strong clinical judgment

Patient counseling professional

ICD-10 (International Classification of

Disease Systems)

ICD-10

Identifying best practices

Leading large departments

EPIC EHR

Highly organized

Strong presentation skills

CPC

Familiar with commercial and private

insurance carriers

ICD-10 (International Classification of

Disease Systems)

WORK HISTORY

05/2014 to Current Practice Supervisor

Norton Healthcare – Louisville, KY

Interview and hire staff for busy surgeons office. Monthly budget and RVU reporting. Payroll approval and attendance monitoring. Approval of department expense/ invoices.

Trained new staff on quality control procedures

Developed and produced all office flyer notifications for important policy changes, office news and events.

Implemented necessary changes based on evaluation of staffing requirements and floor assignments.

Demonstrated ability to lead and motivate outstanding healthcare teams. Managed team of medical support personnel.

10/2000 to 05/2014Surgery Coordinator/ Patient Education/Certified Medical Asst Norton Cancer Institute – Louisville, KY

Coordinated surgery dates and surgeons for busy Gynecological Oncologists. Provided patient education.

Assisted physicians in exam rooms with surgical procedures. Evaluated patient care needs, prioritized treatment, and maintained patient flow. Documented patient information obtained from interviews. Assisted doctors with surgeries and non-invasive procedures. Interviewed patients to obtain medical information, weight and height measurements and vital signs.

Evaluated patient care needs, prioritized treatment, and maintained patient flow. EDUCATION

1994 Associate of Arts: Medical assisting

Santa Barbara Business College - Santa Barbara, CA 1988 Associate of Arts: General Ed/ accounting/business University of Santa Barbara - Santa Barbara, CA

ACCOMPLISHMENTS

Training

Responsible for training all new employees to ensure continued quality of customer service.

Scheduling

Communicated with patients through phone, fax, email and in person to schedule appointments and answer inquiries.

Monthly Reporting

Organized billing and invoice data and prepared accounts receivable and expected revenue reports for controllers.

Human Resources

Recorded and filed employee benefit, salary and annual evaluation information. Policy Development

Developed and implemented employee manual outlining all proper business procedures and office policies.

CERTIFICATIONS

High-performing Manager with 21 years of healthcare experience in hospital and medical office environments.

Effective Medical Assistant who adapts easily to changing environments and demands.

10+ years medical assisting experience in gynecology, labor and delivery with specialty in area of Gyn Oncology.

Certified Professional Coder (CPC)

Certified Medical Assistant

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