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Employee Relations Manager

Location:
Camarillo, California, United States
Posted:
May 21, 2018

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Resume:

LUCILLE WACHTENDORF

ac5jr2@r.postjobfree.com

*** ***** **** *****, *********, CA 93010

805-***-****

RE: Human Resources vacancy

Dear Colleague:

A senior HR professional and Certified Mediator, I excel in fast-paced, rapidly changing union and non-union environments. Functioning as a front-line strategic business partner, I worked closely with management to maximize individual and organizational growth with Anthem Blue Cross and Kaiser Permanente. I am a strong generalist and consultant and up-to-date on all federal and state labor and employment laws, especially in the area of Leaves of Absence, as well as ADA. Resolved over 2000 conflicts related to discrimination, fraud, theft, harassment, threat, misconduct, compliance, and performance management in a centralized HR model across 7 states. Decreased complaints regarding hostile and/or inappropriate work environment.

I effectively managed HR activities in startup and downsizing situations across multiple states, assuring compliance with all state and federal regulations. I am also highly adept at writing personnel manuals, corporate policies, job descriptions and management reports, all the while building and training high- performance teams.

For example, I partnered in rolling out a Diversity & Inclusion workforce culture across 14 states for a Fortune 50 company, led 10 successful consolidation (RIF) initiatives, and employed no-cost solutions to reduce days to fill positions by 50%. I also instituted consistency in hiring practices, reducing EEO complaints and cutting employee turnover by 23%.

My core competencies include: EEO; HIPAA, Cal-OSHA, Harassment Avoidance, Best Practices; Compensation & Benefits; Grievances; Cost-Benefit Analysis; Diversity & Inclusion; Succession Planning; Talent Acquisition; Performance Management; Executive Coaching; Training; Labor & Employee Relations; Conflict Resolution; and Change Management.

Coordinated and led bimonthly educational forums presented by in-house legal counsel for HR managers across 14 states. Charged with ensuring compliance and accuracy of information for annual content revisions to HR101-Management Training Program.

My successful career is supported by a BA in Psychology from St. Mary’s College of Moraga, CA, and I am currently pursuing my MS in HR Management through Boston University and Cal-OSHA Certification with OSHA Campus.com. I am also a member of SHRM, Cal Chamber/ HR California, ATD and AMA. Known as an enthusiastic, tenacious, and passionate leader, I employ creativity and determination to resolve a myriad of personnel issues, with the goal of consistently achieving win-win solutions to the most intractable problems.

The requirements for the Human Resources position nicely align with my skills and experience. I welcome a phone call to discuss the possibilities 805-***-****. For your convenience I have included a detailed resume.

Sincerely,

Lucille Wachtendorf

LUCILLE WACHTENDORF

ac5jr2@r.postjobfree.com

117 Green Vale Drive, Camarillo, CA 93010

805-***-****

HUMAN RESOURCES PROFESSIONAL

HR professional and Certified Mediator, I excel in fast-paced, rapidly changing union and non-union environments. Functioning as a strategic business partner, I worked closely with all levels of management and staff to maximize individual and organizational growth. Bicultural and Bilingual in Spanish, my transferable skills include:

Effectively managing HR activities in startup and downsizing situations across multiple states

Writing corporate policies, job descriptions, investigation reports and management reports

Bringing diverse parties together to negotiate win-win compromises

Assuring compliance with all state and federal regulations

Building and training loyal, high-performance teams Known as an enthusiastic, tenacious, responsive, and a passionate leader, I employ creativity and determination to resolve a myriad of personnel issues with the goal of always achieving a win-win solution. My core competencies include EEO / Employee Engagement / Relationship Management Harassment Avoidance /JCAHO / HIPAA/ Compensation & Benefits / Mentoring/ Threat Assessment / Executive Coaching / Grievances / Cost-Benefit Analysis / Diversity / Leaves of Absence / Workers’ Comp / Safety / Cal-OSHA / Talent Acquisition / Training / Labor & Employee Relations / Conflict Resolution / Performance Management / Ethics & Compliance / Investigations / Change Management

Selected Achievements

Rolled out Diversity & Inclusion Workforce Culture program across 14 states. Co-program manager to establish a consistent message regarding the Diversity & Inclusion Workforce Culture Ambassador Program. Implemented strategies to build a culture embracing inclusion and diversity. Expanded awareness of program to 40,000 staff across 14 states. Resolved over 2000 conflicts related to discrimination, fraud, theft, harassment, threat, misconduct, compliance, and performance management in a centralized HR model across 7 states. Made recommendations for corrective action with minimal risk to company. Decreased complaints regarding hostile or inappropriate work environment. Launched comprehensive program to help Business Units meet their goals. Challenged to build a strategic relationships with VPs, Directors and Managers to ensure HR policies were adhered to at 3000-staff facility. Developed action plans with assigned client groups to maximize human capital management and organizational growth. Designed an on-line survey to measure morale and associate satisfaction. Developed action plans and coached top leaders on change initiatives. Commended for boosting associate morale and overall performance. Instituted consistency in hiring practices, reducing EEO complaints and turnover. Hired to re-vamp and manage staffing department serving 150 managers and 1900 associates. Built an infrastructure and reengineered workflow to improve service quality, timeliness, and accuracy. Developed a computer catalog of behavioral interview questions sorted by core competency and job title. Improved screening process, cutting turnover from 38% to 15% year one. Employed no-cost solutions to reduce days-to-fill positions by 50%. Facility needed a redesign in non-exempt recruiting. Coached management on EEO, ADA, Fair Labor Stands Act, Family Medical Leave Act and affirmative action, and how these relate to their role in the selection process. Conducted 50+ New Hire Orientation presentations and Behavioral Interviewing Workshops cutting time-to-hire by 50%. Led 10 successful consolidation initiatives. Managed time sensitive departmental consolidation initiatives. RIF notices had to be synchronized across 6 states and 3 time zones. Developed a process and timeline, assuring notifications and communications to impacted employees were delivered at the same time, averting political concerns. Led operational change initiatives that resulted in better controls and increased efficiency. Simplified and streamlined existing operations. Enhanced policies for Work@Home Program, Virtual Team Management, and Performance Management.

Lucille Wachtendorf, page 2

Career Overview

HR Consultant, CMM Insurance Services, Hemet CA 2010 – 2016

Conducted audits to identify areas of risk for insurance broker to bring into compliance

Developed policy manuals as required by FINRA; DOI-CA regulations under Title 10; DOL; FINRA 4530 Customer Complaint Tracking Systems; Glass-Steagall Act and GLA Act. Handled special projects related to annual changes in regulations and open enrollment.

Strategic Business Partner-Human Resources Manager

Anthem Blue Cross-WellPoint, Woodland Hills, CA 2006-2010 (1997-2010)

As a Strategic Business Partner Led RIF initiatives, bolstering operational performance goals.

Accountable for multiple client groups and 500+ staff, including a diverse group of senior managers and executives at a 3000-staff facility.

Analyzed Scorecard Metrics to identify client group (MBU) attrition and productivity trends. Developed action plans to coach underperformers to success or coach out of the organization with dignity and respect. Also utilized metrics to identify staff for succession planning opportunities.

Led development of a concise timeline for IT change initiatives, ensuring communications were synchronized and delivered to all involved parties across 6 states and 3 time zones.

Recognized for providing tools for management including Praise and Recognition, Leading Through Uncertainty, Virtual Communications, Best Practices for Remote Coaching, Practical Tips for Effective Conference Calls, and 32 Most Important Email Etiquette Tips.

Coordinated labor stop-gaps as well as created and implemented step-by-step return-to-work process for employees returning from LOAs or injuries

Acknowledged by senior management for developing and delivering a two-hour interactive training module, “How to Write a Performance Improvement Plan” and SMART Goals presented to 25 IT managers.

Maximized performance metrics for eight physicians in a reduction-in-force initiative by gathering and analyzing information to compile an internal resources guide.

Implemented Table Group training products, increasing cross-functional employee performance and saving 20% across 14 states.

Served as subject matter expert on conference calls with VP of IT and 200 associates, rolling out redesigned Work@Home Program.

Increased retention 20% by instructing managers in Behavioral Interviewing, ensuring standardized hiring process and minimizing potential litigation.

Designed, implemented, and trained managers in employee relations including Scorecard Metrics to reward performance as well as how to properly and respectfully respond to insubordination or other employee issues. Ensured full state and federal compliance and optimized productivity at all levels.

Co-led implementation of a company-wide Diversity & Inclusion Workforce Culture Program across 14 states for 40,000 staff.

Employee Relations Manager, Blue Cross of CA-WellPoint,

Westlake Village, 2002-2005.

Resolved over 2000 conflicts related to discrimination, fraud, theft, harassment, threat, misconduct, compliance, and performance management in a centralized HR model across 7 states. Decreased complaints regarding hostile or inappropriate work environment.

Designed and launched cost effective, branded web-based survey, garnering feedback on level of service provided by employee relations team.

Decreased complaints regarding hostile or inappropriate work environment for a specific manager’s department by pairing with Special Investigation Unit (SIU) to investigate all employee allegations, validate information, recommend corrective action and report findings to Senior VP.

Coordinated and led a bimonthly educational forum with in-house legal counsel for HR managers in 14 states.

Charged with ensuring compliance and accuracy of information for annual content revisions to HR101- Management Training Program.

Employment Manager, Blue Cross of CA-WellPoint,

Newbury Park, 1997-2002.

Managed Employment Department and recruited talent for 100 Health Care exempt positions assigned to 5 WellPoint locations throughout California.

Improved candidate screening, records retention, quality of hire, and timeliness to fill jobs.

Oversaw daily activity of two employment consultants and two HR Assistants in a virtual environment. Lucille Wachtendorf, page 3

Led New Hire Orientation Presentations.

Facilitated quarterly HR101 and Behavioral Interviewing Workshop for new managers.

Reduced days-to-fill positions by 50%, employing no cost solutions including cold calling and networking.

Slashed turnover 23% through creation of new infrastructure and redesigned work flow processes.

Reduced Temporary to Regular Hiring Activity by 75% within the first year by training managers in the fundamentals of an improved selection process.

Identified and resolved deficiency in number of nursing applicants through the design and launch of national web- based nursing survey for nursing referrals. Yielded 40% return with 12% viable referrals.

Developed and implemented Career Coaching program for three WellPoint facilities. Career Services Specialist & Senior Recruiter, Kaiser Permanente, Los Angeles Medical Center. 1991-1997.

Developed and implemented a project plan to deliver Career Development services to 6000 employees at two medical centers and six medical office buildings.

Selected to participate in project pairing with S.E.I.U (Local 399) to foster positive union relations and developed region-wide training program for 2000 union employees for potential reduction-in-force.

Maintained zero complaints or grievances during simultaneous management of eight union contracts for new hires, promotions, transfers, and terminations, while managing a caseload of 125 vacancies.

ADDITIONAL EXPERIENCE

Care Giver, Camarillo, CA 2010-2014

Provided 24/7 home care in areas such as meal preparation, personal hygiene, hand feeding, physical therapy, physician’s appointments, medication management, and religious activities. Fulfilled commitment to 91 year old terminally ill mother to provide care rather than be placed in a nursing home when she was no longer capable of caring for herself. This action reflects integrity, compassion, and reliability.

Mediator, Ventura Center for Dispute Settlement, 2012-2013

Completed Mediator Certification Program.

Successfully settled 90% of assigned cases out of court and maintained client satisfaction rate of 4/5 by utilizing key conflict resolution skills developed from years of training on assertiveness and managing difficult people.

Created Pro Bono HR policies including Standards of Conduct, Formal Board Meeting Protocol, Building Access, and Board Member Selection Process for staff of 120 volunteers

Acknowledged by senior management for rapid development and delivery of Conflict Resolution Policy.

Education / Professional Development

BA, Psychology

St. Mary’s College of California, Moraga, California MS - Human Resources Management (In-progress)

Boston University, Boston MA

Certifications

Certified Mediator

Cal-OSHA Certification (In-progress)

Presentations

Workshop:

Marketing Yourself with a Scannable Resume

LA Times Job Fair, Long Beach Convention Center

Professional Associations

Society for Human Resources Management (SHRM)

Association for Talent Development (ATD)

American Management Association (AMA)

American Counseling Association (ACA)

Cal Chamber - HR California

Hispanic/Latino Professional Association (HLPA)



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