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Support Customer Service

Location:
Carrollton, Texas, United States
Posted:
May 21, 2018

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Resume:

Lance Baum

**** **** ****** *******

Carrollton, TX 75010

385-***-****

ac5jr0@r.postjobfree.com

Skills

- Hardware:

Laser Printers, Registers, Desktop Computers, and Laptops(Dell).

- Operating Systems:

DOS,Basic,Win 9X,Windows 2000, Win NT, and Win XP,Windows Vista,Windows 7

-Programming Languages:

C,C++,JAVA,HTML,Basic Java Script,Basic Swing,PL/SQL,Pascal,Basic

Outlook and Assembler

-Certifications:

A+, PL/SQL

Education

Utah Valley State College

Orem,UT

Graduated 2002

- Bachelor degree in Computer Science.

Advanced Network Administration, Service and Support, Data

Communications, Advanced Data Communications, C++, and

Advanced C++,JAVA,Windows 2000 Professional and Server.

Employment

AppleOne-Ricoh

4/16/2018-Pressent

Prepped files for copying

Novitex

Mail Room Associate

10/1/2016-4/13/2018

- Receive mail

- Separate mail by department.

- Deliver mail to destination department

TEKSystems

Contract

5/31/2016-9/31/2016

-Break down and setup of Telecom equipment.

-Ran Cat 5 and Fiber cable

Compucom

Level 1 Technical Support

Contract

3/29/2016-5/29/2016

-Use Service-Now ticketing system.

-Provide Technical Support services to Texas Childrens Hospital

-I provide support for proprietary SharePoint sites.

-I prov ide basic support for MS Outlook 2013

-I provide basic support for MS Excel 2013

-I provide support for Windows XP,Vista,7

-I provide support for Network Connectivity for users.

-I provide basic Citrix support

Kroger

Customer Service

3/15/2015-3/25/2016

Dallas,TX

-Helped customers

-Stocked shelves

-Took inventory

Unisys Technical Services

Level 1 IT Support

9/3/2013-4/18/2014

North Salt Lake City, UT

-I used Service-Now ticketing system

-I provided technical services to a Medical/Pharmaceutical company.

-I provided support for proprietary SharePoint sites.

-I provided basic support for MS Outlook 2007/2010

-I provided basic support for MS Excel 2007/2010

-I provided support for Windows XP,Vista,7

-I provided support for Network Connectivity for users.

-I provided basic Citrix support

-I provide VPN support as well.

-I also determined what I could support and when to route calls to resolver groups

Valley Services Inc

Delivery Driver

7/9/2007- 9/1/2013

Midvale,UT

- I worked delivering supplies and filling vending machines.



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