Customer Service Sales

PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

LUCA

BENNETT

** **** *** ****** *********, New York, NY 10003 (C) 917-***-**** ***********@*****.*** Stellar employee looking to bring a positive attitude, outstanding record of service and willingness to work hard to an energetic bartending team. I am motivated and will work whenever needed

Clear and effective communication

Fluency in [Language]

Customer service

Basic math

Bilingual in [Languages]

Interpersonal skills

Making change

Changing beer kegs

Liquor, beer and wine knowledge

Promotional understanding

Highly reliable

Inventory

Friendly demeanor

Able to lift [Number] pounds

Money handling

Handling difficult customers

Preparing garnishes

Responsible alcohol service

Able to bend, squat and reach

Fast learner

SEPTEMBER 2016-JANUARY 2017

Busboy The Boathouse New York, NY

I was a busboy and also did delivery. I was in the process of becoming a waiter and had already had some training

Resolved guest complaints quickly and efficiently. Folded napkins throughout the day to maintain an adequate supply. Maintained an atmosphere of enthusiastic customer service. Supervised, trained and developed team members in accordance with company policies and procedures.

EDUCATION

Reported on weekly sales to management.

Prepared, cut, weighed and wrapped deli meats and cheeses. Handled money, balanced tills, processed credit card payment batches and prepared bank deposits.

Processed credit cards, checks, gift cards and coupons. Provided friendly and attentive service.

Maintained clean and presentable tables with tableware, spotless glassware, silverware and linens.

Developed sales and profit margin plans, maintained margins and determined turnover objectives.

Maintained clean dining room, lobby and service areas at all times. JUNE 2016-AUGUST 2016

Busboy Waypoint 622 Brielle, NJ

I also bar backed

Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff. Recruited, hired and trained staff on bar practices, customer service standards and productivity strategies.

JANUARY 2017-MAY 2018

Bartender outpost bar and grill Tampa, FL

Verified that guests at the bar were of legal age. Adhered to state laws regarding alcoholic beverage service. Managed strict beverage control to minimize waste. Notified a manager if a guest was intoxicated or rude to other guests. Retrieved liquor, wine and beer from various storage facilities. Poured drinks using standard pour according to specifications. Carefully followed safety and sanitation policies handling food and beverages. Enthusiastically and appealingly described food and drink specials to guests. Upheld strict cash handling procedures.

Cleaned, mopped and vacuumed the bar area.

Processed orders on a computerized Point of Sale system. Cleaned shelving, mixers, cups, blenders and soda guns. Conducted monthly inventory.

Consistently used suggestive selling techniques.

2021

Bachelor of Science: pre-law

The University of Tampa, Tampa, FL

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