Customer Care Microsoft Office

CURRICULUM VITAE

OF

NOKUPHILA PRUDENCE NTSHANGASE

PERSONAL ATTRIBUTES : I am a hardworking & energetic person; I always strive to enhance myself. I’m a good listener, friendly and confident and also believe that room for improvement is never full. I love learning from other people through their different personalities and working traits. I work well under pressure, independently as well as in a team, meet deadline and handle tense situation without conflict. I am a responsible dedicated and accountable person.

PERSONAL DETAILS

Surname: Ntshangase

Names: Nokuphila Prudence

Identity number: 890**********

Nationality: South African

Gender: Female

Marital Status: Single

Home Language: Isizulu

Other Languages: English & Sotho

Physical Address: 749 Moseleki

Section

Katlehong

1431

Contact Details: Cell- 078-***-****

Email- ***********@*****.***

Alternative number: 073-***-****

EDUCATIONAL BACKGRAUND

School Attended: Hlathikhulu High School

Highest Standard Passed: Grade 12 (Senior Certificate)

Subject Passed: IsiZulu

: English

: Afrikaans

: Accounting

: Economics

: Business Economics

: Mathematics

Year obtained: 2006

Drivers License: C1 (Code 10)

FURTHER EDUCATION

Institution: Umgungundlovu College

Highest level competed: Public management (National Certificates)

Public Management N4

Entrepreneur Business Management

Management Communications

Public Administration

Computer practice

Public Management N5

Public Administration

Municipal Administration

Public Finance

Computer Practice

Public Management N6

Computer Practice

Public Administration

Year obtained: 2009

ADDITIONAL HIGHEST LEVEL COMPLETED: Call Centre Certificate

Institution Name: Miki’s Placement & Training

Modules: Telephone Sales Taking, Questioning Techniques, Interview Tips, Communication Skills, Practical Role Player, Ms Access, E-mail, Data Capturing, Typing, Inbound & Outbound Calls.

Year Obtained: 2010

SKILLS ACQUIRED

I Ms N.P. Ntshangase currently possessing Matric Certificate (with Senior Certificate), Certificate in Public Management N4, N5 & N6 with 2 Subjects at the Umgungundlovu FET College. I also have Certificate in Call Centre Training. I have acquired skills from the use of Microsoft Word, Excel, Access, E-Mail, Customer service orientated, Screening Incoming and Outgoing calls, Problem solving skills, knowledge in Microsoft Office Package with the typing speed of 27wpm and accuracy of 99%

WORK EXPERIENCE

Company: INTERPARK (PTY) LTD.

Position Held: Customer Care Attended.

Duties: Assistant to Supervisor, Customer Care Co-Ordinator and Banking of Cash for Bookkeeping and Cashier.

Period: October 2011 to August 2017

Telephone: (011-***-****

REFERRENCES

Name: Mrs Jili @ FET College

Position: Lecturer

Contact Number: (033-***-****

Name: Chester @ Interpark (PTY) LTD.

Position: Operational Manager

Contact Number: (011-***-**** & 073*******

Contact this candidate