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Kings County, New York, United States
May 22, 2018

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Emma Gibbs

Housing Coordinator - Women in Need

Queens, NY


Five years of strong case management skills. Excellent communication and listening skills, passionate about assisting people in need while helping them help themselves. Strong ability to prioritize and remain focus on the task at hand. Facilitation skills along with Linkage to Brokers: Working Knowledge of Microsoft Suite (Office, Excel, and PowerPoint): Proficient in Cares, NYCWAY, HRA2010E Housing Process (PACT), LINC Inquires, and (FHEPS)

Authorized to work in the US for any employer

Work Experience

Housing Coordinator

Women in Need - Brooklyn, NY

October 2017 to Present

• Maintain updated knowledge about housing subsidies

• Assist families with guidance and support with housing application that fits their criteria

• Develops linkages with real estate rental brokers and landlords

• Provide families with housing resources.

• Maintain an active roster of real estate brokers and landlords

• Work with brokers and landlords to ensure permanent housing for clients

• Facilitate housing workshops

• Provide information and resources to families about personal housing searches

• Facilitate group meetings with families regarding Housing options

• Prepare apartment viewings/interviews with landlords.

• Escort clients to apartment viewings

• Work with Case Managers and clients to develop permanent housing strategies

• Prepare applications in the Pact System for eligible families to obtain Supportive Housing

• Maintains housing notes in CARES.

Social Service Case Manager

Women in Need - Brooklyn, NY

June 2015 to October 2017

• Develop a plan of intervention that addresses identified need for housing, on-going case

• Management services, substance abuse treatment, mental health services, and coordination of needed community services

• Develop individualized Service plans in collaboration with client addressing short term and long term goals

• Provide on-going case management support to assess progress and ensure Service plan outcomes are met or changed as need

• Complete critical incident reporting as required

• Maintain documentation standards as set forth by the program

• Complete progress notes on every face to face/ telephone contact with clients

• Conduct Weekly/Bi-Weekly inspections

Correspond with outside agencies, ACS, Schools, Parole Officers and Drug programs

• Maintain documentation standards as set forth by the program

• Complete progress notes on every face to face/ telephone contact with client

• Ensure documentation and outreach efforts

Senior Case Manager

Damon House - Brooklyn, NY

July 2012 to May 2014

Provided field-based/mobile therapeutic supportive case management services addressing mental health, functional, and substance use barriers as needed to help clients obtain and maintain housing

• Conducted crisis and suicide risk assessment, provide appropriate interventions as needed and consult with LCSW and/or Program Director

• Supervised 7 to 8 Case Managers/ Provide

• Provided Supervision on a weekly basis to Case Manager

• Provide crisis intervention services focused on enhancing the client ability to independently problem solve, use effective coping skills, and manage and self-coordinate own care

• Provided intentional case management supports that move the client from a high intensive level of service to a more independent, recovery focused level of service

• Used evidence-based practices in service delivery such as intensive case management, Motivational Interviewing, Harm Reduction and Housing First practices

• Provided day-to-day consultation to fellow team members on programmatic processes, difficult cases, and/or community resources

• Assisted Program Director with administrative duties and task related to program management

• Collaborated with coworkers and community partners in order to deliver quality services to Veterans Case Manager

Damon House - Brooklyn, NY

August 2010 to July 2012

• Developed clients treatment plans based on client history

• Counseled clients individually

• Performed up to 2-3 group sessions, covering dependencies & life changes

• Equipped to make referrals to other health professionals

• Set short-terms and long-term goals with clients and measure their progress

• Followed-up with aftercare programs for clients to be discharged from treatment program

• Maintained accurate progress notes documenting every contact made related to the provision of services for the individual being served

House Manager

Damon House - Brooklyn, NY

November 2009 to August 2010

• Communicated policy changes

• Documented all activities

• Collected urine samples for laboratory pickup

• Investigated and attempt to resolve problems that arise in the program

• Managed petty cash pertaining to travel expenses for clients

• Conducted room and floors runs


Master's in Guidance and Counseling in Guidance and Counseling The College Of New Rochelle

2015 to 2018

Bachelor's Degree in Liberal Arts in Liberal Arts/ Psychology The College Of New Rochelle

2008 to 2011

Associate Degree in Executive Assistant in Executive Assistant Interboro Institute

2005 to 2007

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