Project Management Manager

Michael P. Mohan, PMP

Apex, NC 919-***-****

******@**.**.*** www.linkedin.com/in/mmpmp

SUMMARY

Proven and versatile global program leader that facilitates cooperation across multiple functional operations and vertical departments to ensure stakeholder expectations are met or exceeded. Created and led multiple project teams within diverse market segments to successfully deliver projects on time and budget. Bring structure and stability to NPI project teams by following recognized project management processes and developing creative approaches for issue resolution.

EXPERIENCE

Cisco Systems, Inc., RTP, NC 2015 - 2018

Business Analysis (Business Unit Engagement Mgr) Customer and partner Services

Partner with Business Entities (BE) and Geo Sales teams on NPI products and strategic solutions for demonstration purposes as part of their go to market strategy. Identify requirements and funding necessary to guarantee successful stocking then deployment of network solutions. Communicate inventory and funding status per project to maximize benefit to both customer and Cisco. Work with teams to develop and evaluate communication materials to ensure a positive customer experience. Build relationship with key stakeholders and customers to grow investment from $5M to $15M in DLS projects. Manage high profile deployment projects like Catalyst 9000, UCS M5, Hyperflex, Meraki, Spark, SDA and Security Beta for cloud computing applications.

NPI Planning with BUs for funding and stocking requirements

Established standard process for ordering and stocking demo inventory

Provide single point of contact for issue resolution

Lead internal teams to successfully order, introduce, maintain and deliver products in the warehouse.

Define custom services required and secure resources

Develop communication plan for global resources

Ensure stakeholders are kept informed of current project status for funding, inventory, demo requests, etc.

Consert Inc, Raleigh, NC and San Antonio, TX 2011-2014

Sr. Program Manager Utilities, Technical Implementation Manager

Smart Grid/Home Start Up. Overall ownership of client relationship for pilot programs to ensure expectations were met or exceeded for deployment of Smart Grid initiatives such as Advanced Meter Infrastructure (AMI), Demand Side Management (DSM), Direct Load Control (DLC), Plug-in Electric Vehicles (PEV) and Solar Photovoltaic (PV) systems. Lead NPI cross-functional teams to define project plan and complete deliverables in a timely fashion. Work with electric utilities to resolve issues and identify new business opportunities. Plan and execute installation of Smart Meters and Home Area Network (HAN) devices into end customer properties. Set up and train users on system operation. Identify, approve, train and manage installation sub-contractors. Develop and implement utility processes to provide support for installed base. Negotiate with local authorities to ensure all regulatory requirements are met. Provide feedback to internal team for account concerns and opportunities.

Quickly learned solution to understand implementation requirements

Create and monitor project plan for NPI development and delivery of customer solution.

Worked with client meter shop to order, deliver, warehouse and deploy meters

Define services required and secure resources

Provision, commission and test final solution

Ensure transition of client from implementation to sustaining support

eHASP (environmental, Health and Safety Plan)

Identified incremental opportunities and provide input to proposal

Manage 4-6 concurrent projects

Deployed Software as a Service (SaaS) for electrical utility markets

Provide and interpret data for billing, analytics and BI

Quote to Cash lifecycle

Secured New York State Public Service Commission (NYS PSC) approval for utility equipment deployment.

Administer $400K contract for New York State Energy Resource and Development Agency (NYSERDA) shared funding.

Developed marketing plan and recruited end customers for Smart Grid programs.

Review and provide input for business opportunities

Negotiated Statement of Work (SOW) contracts with Service Level Agreements (SLA) for local contractors.

Approve contractor and customer invoices.

Participate in business development meetings to identify and present new opportunities for Smart Grid solutions

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Tekelec, Morrisville, NC 1998-2010

Senior Program Manager

NPI project management, International and domestic market/business development, budget tracking, process improvement, sales support, business operations, account management, professional services co-ordination and customer service management.

Lead NPI teams in design, development, testing and deployment of hw and sw solutions for tier 1 operators.

Develop project plan, track deliverables, communicate with stakeholders and track budget expenses.

Resolved crisis situation with largest wireless phone operator in Russia and closed all phases of project worth $2,200,000

Restored customer confidence which resulted in $1,400,000 extension order.

Managed cross-functional, international team consisting of 4 project managers and 8 professional services engineers

Installed and commissioned data acquisition/monitoring solution simultaneously across all 8 regions in Russia.

Performed customer account management to ensure 90+% satisfaction and 100% maintenance agreements.

Secured vendor relationship with Alcatel for business development in India, South Africa, Russia, and Asia.

Productized third-party EMS. Planned, secured $600,000 funding, and managed update of existing field customers.

Chaired and tracked non-standard business review for trials and demos. Secured project funding up to $1,000,000.

Automated process to provide timely executive team updates via hand held devices.

Developed and negotiated SLAs for partners, identifying response time, metrics, responsibilities, and reporting.

Arranged homologation of complete communication and data monitoring product line with Russian Ministry.

Pioneered Russian and Western European markets for a 4x international business expansion initiative.

Spearheaded the installation, demonstration, and sale of a $500,000 SS7 monitoring system for U.S. West Wireless.

Formulated and managed $2,000,000 annual capital budget.

Designed and defined procedure/process for providing product solution demos to prospective customers.

Justified and presented no charge sales orders to executive management.

Travel domestically and internationally to manage programs and present business cases to potential customers.

Identified, contracted and managed local service providers.

Provided project management for NPI from concept to field deployment.

Delivered new products in existing/emerging customer networks.

Established new markets/customers for existing product portfolio in international and domestic markets.

Interfaced with vendors/partners to provide and support product solutions in complex networks.

EDUCATION

North Carolina Wesleyan College, Rocky Mount, North Carolina

B.S.B.A. (Magna Cum Laude)

CERTIFICATION

Project Management Professional (PMP), Project Management Institute # 1225989

Six Sigma Green Belt

AFFILIATIONS

Project Management Institute (PMI)

North Carolina Project Management Institute Chapter

SKILLS

Scope Definition Stakeholder Communication Client Advocacy

Team Identification Change Management SOW

Create Project Plan Establish Customer Meetings Financial Tracking

Deliverable tracking Client/Internal Executive Presentations Business Development

Issue Resolution Account Management Risk Management

Process Development Contractor/Vendor Management Start-up

Smart Grid Technical Project Management SDLC

Microsoft Office Suite SAP BO MS Project/ Visio

Netsuite Jira SharePoint

Smartsheet BOX Spark

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