Customer Service Manager
Resume:
JOY ECHO
BLDG. #** ZONE **, AL WAHA *** ST
AL NASER, DOHA QATAR.
*************@*****.***
Mobile No: +974-********
PROFESSIONAL PROFILE
Dedicated and focused in administrative work and excels in completing multiple task simultaneously. Be able to work with customer orientation, team and office support skills. Hardworking, flexible and can work under pressure with a strong drive to succeed. OBJECTIVE
To obtain a position that will effectively utilize acquired experience for a career growth and development and seek a challenging role where my knowledge can be shared and developed. PROFESSIONAL DEVELOPMENT
LAUGH N’LEARN NURSERY
AL DAFNA DOHA QATAR
DECEMBER 2017
Job Title: Assistant Teacher
Job Description:
• Helps teacher in class attendance ensuring the safety of each students.
• Reinforcing lessons presented by the teacher by helping students with review materials whether in group or individually.
• Enforce school and class rules to help teach students proper behavior.
• Help supervise students during lunch time and recess. Change diaper and assisting them when they need to use the bathroom.
• Help student that are in need of rest by assisting them to take naps. CARREFOUR VILLAGIO/MALL OF QATAR
Job Title: PROMODISER/CUSTOMER SERVICE
OCTOBER-NOVEMBER 2017
Job Description:
• Promoting Carrefour digital advantage card for Mall of Qatar and Villagio Mall Doha Qatar.
• Encouraging and briefing the customers on the advantages of the promotion.
• Helping customers set up the mobile application. Assisting on the inquiries of the clients regarding the advantage card.
• Promoting products and brands.
• Reporting to the CCO and submitting daily customer registration. ALI BIN ALI FASHION THE MALL DOHA QATAR
Job Title: SALES ASSISTANT/CUSTOMER SERVICE
AUGUST-SEPTEMBER 2017
Job Description:
• Work as sales/cashier at a boutique that sells Jacob Cohen, Phillip Plien Hermano Scervino and Quis Quis brands.
• Assisting clients to get the exact sizes, giving them advises on the new trends that suits them well.
• Attending the cash counter on bill payments.
• Barcoding the items and preparing the inventory report.
• Encoding daily sales and sending reports to the head office via email. SCRUBS CLEANING COMPANY - Doha, Qatar
Job Title: OFFICE CLERK - 2015-2017
Job Description:
• Collect, count and disburse money, do basic bookkeeping and complete banking transactions.
• Communicate with customers, employees and other individuals to answer questions and explain information, seeking primary details of the customers, and attending to every concern of the clients.
• Building immediate rapport with callers, clients and VIP’s.
• Handling correspondence, reporting, and documents with efficiency and accuracy.
• Creating reports and writing documents that business needs.
• Managing day to day calendars and travel arrangement for senior proffesionals. SCRUBS CLEANING COMPANY – Doha, Qatar
Job Title: CLEANING SUPERVISOR - 2014- 2015
Job Description:
• Teaching the new cleaners on the SOP of cleaning based on the standards of the company.
• Visiting the houses of customers to check on the quality of work of the cleaner.
• Taking actions on the clients complain and the concerns of the cleaners.
• Responsible for the purchasing of the cleaning tools and chemicals. VLCC WELLNESS AND FITNESS CENTER
VLCC WAAB BEAUTY SECTION, QATAR
Job Title: Receptionist 2012-2014
Job Description:
• Greeting and answering inquiries of the clients. In charge in daily scheduling of the salon staff.
• Handle bill payments and other transaction of the clients such as booking for appointment.
• Do online marketing to promote the services of the salon.
• Price labeling, doing monthly inventory of the beauty products and daily consumption. MARY PAULINE SALON EXPRESS
Makati Manila, Philippines
Job Title: RECEPTIONIST - 2007-2010
Job Description:
• Greeting walk in clients and answering their inquiries.
• Handling phone calls and scheduling appointments for prospect customer.
• Inventory and purchasing salon products. Paying bills and monthly taxes
• Responsible for salary disbursement.
EDUCATIONAL ATTAINMENT:
COLLEGE : UNIVERSITY OF THE VISAYAS 1995-1997
CEBU, CITY
CERTIFICATE: NEW HORIZONS COMPUTER LEARNING CENTER DOHA, QATAR
FEBRUARY 4, 2015 – JUNE 3, 2015
ADVANCED MICROSOFT WORD 2010
ADVANCED MICROSOFT EXCEL 2010
MICROSOFT POWERPOINT 2010
REFERRENCE:
Ms. Maricel dela Rosa Ms. Nouhad Zein
Operation Manager Operation Manager
Scrubs Cleaning Al Lulu Cleaning and Hospitality
Mobile # 6645-0077 Mobile # 66099394
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