Manager Account

Brandon K. Plowden

**** ***** ***** **** * Atlanta, GA 30339 678-***-****

**********@*****.***

qualifications summary

Implementation Consultant with a focus on project management, systems training, relationship building, client consultation, and resolution.

Core competencies

Project Management

Client Onboarding

Portfolio Management

HRIS Management

Multi-System Configuration

Training & Development

Professional Experience

Resourcing Edge, Inc; Atlanta, GA

HR Client Account Manager: July 2016 to Current

Manage a diverse portfolio of clients to assist with employee relations issues in order to help clients mitigate their risks against potential claims through coaching

Assist key decision makers with employee onboarding for payroll setup in addition to providing training on HRIS system via webinars

Review client handbooks to ensure policies are compliant with state laws and assist with creating job descriptions, in addition to salary analysis reports

Provide documentation for HR file audits while also administering the organization of records for clients

Deliver training to client contacts on REI’s services, process, operations manual, payroll systems, employee benefits and support procedures

TriNet SOI; Atlanta, GA

Implementation Consultant: October 2011- July 2016

Served as liaison between the client and service team for transitioning clients through all aspects of implementation including payroll processing, benefit selection, funding strategy, and process training

Responsible for full onboarding for new clients including the facilitation of web based trainings, on-site presentations for health benefits, and complete delivery of HR needs

Trained and consulted with new clientele on features and functionality of TriNet products

Managed client expectations and delivered action items as needed to configure with current company structure

Served as main point of contact and project manager for multiple clients simultaneously

TriNet SOI; Atlanta, GA

Client Services Specialist: October 2011-July 2016

Provided training to client contacts on SOI’s services, operations manual, payroll systems, and procedures.

Managed client relationship by resolving issues, proactively communicating changes in program parameters, and providing procedure updates.

Facilitated transition meetings for employee orientation, portal training, HR assessments, ACA stipulations and benefits open enrollment for key decision makers and employees.

Partnered with sales and various internal departments as liaison to assist in closing deals, while managing the client relationship upon the completion of implementation procedures.

Recommended and helped create solitary implementation team with internal decision makers to alleviate tasks across departments in order to improve internal efficiency

Reliance Trust Co.; Atlanta, GA

Temporary HR Assistant March 2010-September 2011

Supported senior level management with coordinating various administrative tasks including managing accurate employee records and generating reports.

Created and managed HRIS database of employee personnel files for top level CEO managing principles using Ultipro information management system.

Communicated employee issues with management and provided viable feedback to employee population on final resolutions via training meetings

Generated quality assessment reports to ensure accuracy of employee profiles, benefits, payroll, and status change history.

Scheduled interviews, travel arrangements, new hire orientations, and organized offer letters.

ADP Employease; Norcross, GA

Client Account Manager February 2008- January 2010

Served as first point of contact to multiple outsourced clients of over 3000 employees to resolve complex benefit inquiries, and provide administrative support.

Managed HRIS information for employee transfers, salary updates, enrollments, terminations, and PTO while ensuring compliance with state and federal regulated guidelines.

Processed on-boarding activities for clients including new hire orientation, offer letters, and all human resources responsibilities in the office.

Administered employee payroll, life insurance claims, open enrollment, FMLA, reconciled invoices, processed life events and coordinated COBRA updates for employee transition periods using ADP HRB.

Served as liaison for multiple clients and healthcare providers to resolve enrollment discrepancies, while also assisting colleagues with various in house projects for prospective clients.

Randstad; Atlanta, GA

Recruiting & Talent Manager February 2007- November 2007

Responsible for full life cycle recruiting of talent for employment opportunities through prescreening resumes, scheduling interviews and on-boarding.

Helped develop candidates including interviewing, coaching, and testing candidates by understanding their needs and helping them meet their career goals.

Matched top candidates with great companies in prospective territories, performed background checks, and administered skill assessment tests for to ensure proper match for work environment.

Education

Florida A & M University; Tallahassee, FL

B.S. in Public Administration, Minor in Business Administration; Graduation April 2005

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