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Sales Customer Service

Location:
Duluth, Minnesota, United States
Salary:
15.00/hr
Posted:
May 18, 2018

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Resume:

Kevin R. Halvorson

** ***** **** 218-***-****

Duluth, MN 55810 s ***.*****@*****.***

Well-qualified customer service representative with proven expertise in telemarketing, retail, business-to-business, individual sales, strategic planning, problem solving and new account acquisition; is seeking a position with a company where my extensive sales and customer service background will further the vision and mission of the organization. Core Strengths

...Customer Service/Telemarketing/ Problem Solving /Project Analysis/ Insurance/Account Retention Strategies...

...Microsoft Office /Consultative Selling/Sales Training /Recruitment /Selling Cost Reduction...Technology...

...Expense & Inventory Control/Merchandising/Interviewing/Budget Management/Public Speaking...

Career Background

Swenson Products Incorporated D uluth MN

Manufacturer of the famous Sven Saw folding camping saw. Sales Representative

Responsible for contacting National and International retailers and developing vendor relationships Duties include but not limited to new account acquisition, sales quotes, and processing of purchase orders. Extensive telephone expertise and knowledge of retail buying practices required.

Patriot Global Marketing Duluth, MN

Duluth based telemarketing firm that managed multiple sales and survey projects for a wide variety of different vendors

.

Senior Sales Representative American Home Shield

Responsible for inbound and outbound sales calls as well as training and development for American Home Shield home warranties. Highlights:

● Redesigned sales scripting which resulted in increasing the outbound closing ratio from 25% to 48% and the inbound closing ratio from 35% to 62%.

The Scnd Group/The Scnd Community Group D uluth, MN Retailer specializing in electronics and cell phones. CEO/Executive Director

Unique and innovative retail store that sold cell phone plans and electronics through membership. Highlights:

● Introduced membership as a viable option to traditional contract and prepaid plans to the Duluth area.

● Unique membership option utilized to give back a portion of profits after expenses to the Duluth community.

● Provide employment for over 20 individuals.

● Experimented with a “value based” pricing strategy to distinguish from traditional retailers. VBP Consulting R ochester, MN

Retail consulting business specializing in sales training development and retail management strategies and practices. Owner

Worked with multinational and small retailers consulting on a wide variety of retailing practices designed to increase sales volume, provide high levels of customer satisfaction, and increase customer loyalty. Highlights:

● Consulted on the redesign and implementation of sales training programs for multiple big box and specialty retailers nationwide.

● Worked with a wide variety of small retailers throughout the country to increase efficiencies in areas such as stock turn, merchandising, expense management, marketing, inventory control, and retail sales development. Lutheran Brotherhood, R ochester Hills, MI

A Fraternal Benefit Society providing fraternal benefits and financial products and services to Lutheran churches, schools and congregations. A F ortune 500 Company. District Representative

Provided broad based financial planning for Lutheran families and congregations. Highlights:

● Introduced Seminar Selling to the Michigan marketplace. Conducted over 100 seminars for agency representatives in southeastern Michigan. Efforts provided close to 15% of average annual agency sales volume.

● Established charitable foundations for five local churches. Efforts resulted in over $2,000,000 in current and deferred giving to further future church ministries.

● Functioned as F raternal Branch Consultant overseeing the distribution of corporate fraternal benefits to selected charitable causes designated by the local branch. Participated in fundraising events to maximize charitable benefits distributed.

● President’s Club Award Winner: One time winner

● Leaders Club Award Winner: F ive time winner

Footlocker, D etroit, MI

World’s largest specialty retailer of athletic footwear and apparel. Manager Trainer

Managed t hird largest retail store by sales volume in the country. Responsible for all areas of store operation. Training and development of future store managers.

Highlights:

● Chosen by Company President to participate in experimental Christmas Kiosk program. Generated in excess of $230,000 in additional holiday revenue.

● Initiated and managed Central Region liquidation sale. Consolidated discontinued merchandise throughout the Midwest. Established new storefront. Responsible for all local marketing and advertising. Efforts resulted in liquidation of over $300,000 of inventory over three-week period.

● Set Company sales record for annualized percentage sales gain, 337%

● Rookie Manager of the Year: O ne time winner

● Manager of the Year: T hree time winner

● Top Dollar Gain Store: Three time winner

● Top Percent Gain Store: Three time winner

● Lowest Selling Cost Store: Three time winner

● Audit Award Winner: Five time winner

Education

Winona State University

Bachelor of Science Public Administration

Volunteer Activities

Seafarers Center W elcome Center Staff

First Lutheran Church L ibrary Staff, Global/Local Missions Board National Alliance for the Mentally Ill Southeast Minnesota W arm line Volunteer ROCHESTER CIVIC THEATER N o Easy Answers Community Outreach Program



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