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Customer Service Manager

Wise County, Virginia, United States
May 18, 2018

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Ginger L. Mullins

276-***-**** (H)

276-***-**** (C)

**** ****** **** ****

Coeburn, VA 24230

I am a highly motivated, hard working person looking for a lifetime position in sales /management. I am currently looking for the opportunity of growth. I work well on teams or as an individual with minimum supervision. As manager I have led up to 10 employees, helping to achieve their daily goals, while receiving high remarks from upper management. I have the drive to support the newest technology and implement solutions to exceed excellent customer service.

Summary of Qualifications

Intuit QuickBooks

Microsoft Office (34 WPM)

Point Of Sale Systems


High level of focus

Time Management

Professional Accomplishments

Organized and coordinated activities for a fashion show for the company in 2011.

Helped re-design back storage area for impeccable access and the usage of minimal space.

Achieved highest award for new credit accounts in a two (2) month period

Moved from sales associate to assistant manager position in 6 month period

Work History

December 11, 2017

Customer Service Representative, Teletech, Weber City, VA 24228

Incoming calls for Blue Cross Blue Shield Insurance

Acceptance or decline of claims

Authorization of in-home medical equipment

November 2, 2016 to October 1, 2017

Customer Service Representative, AT&T-Sykes Enterprises. Wise, VA 24293

Received incoming calls for global wireless business accounts

Made changes to rate plans, received payments & activation of devices

Technical support & knowledge of the HIPPA act

January 1, 2011 to January 1, 2012

Assistant Manager/Sales Associate, Fashion Bug, Ridgeview Shopping Center Wise, VA 24293

Opening & closing procedures

Daily accounts payable

Training of new hires, scheduling, interviews, & daily metrics


Associate’s Degree in Applied Science/Business Management and Accounting

Independence University

Salt Lake City, UT

March 18, 2017

Cum Laude, GPA, 3.88 President’s List, Dean’s List, Honor Roll

Journalism Club, Business Club, Perfect Attendance

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