Diana M. Hernandez

***** *. **** ****** *******, Kansas 66226

Phone: 913-***-**** Email: ac5iey@r.postjobfree.com

Objective-

To seek employment with a company that is a leader in its industry. I would like to utilize my extensive customer service and business skills to help enhance the customer experience, while also expanding my personal skills and becoming a part of something bigger than myself.

Experience-

Centralized Showing Service- Customer Service Representative

11225 College Blvd Overland Park, Kansas 66210 3/17- Present

913-***-****

While at CSS, I answer inbound calls and assist real estate agents with scheduling showings or editing their listings. Along with assisting agents I also make outbound calls to home sellers to obtain approval for agents to show their homes. My position allows me to ease the home selling process for both the real estate agent and seller by taking care of the scheduling hassle for them.

Synchrony Financial- Engagement Expert

9510 W. 67th St. Merriam, Kansas 66203 3/15- 2/17

913-***-****

At Synchrony Financial, I am able to utilize my customer service expertise by assisting inbound calling customers with any concerns they may have regarding their JcPenny credit card services. My duties include answering questions about billing, offering I.T. support for customers using their account online, and completing over the phone credit applications. During my time at Synchrony Financial I have been recognized for my outstanding customer service skills and exceptional VOC reviews.

Staffmark- JcPenney Customer Service Representative

6600 College Blvd. Suites 305 Overland Park, Kansas 66211 10/14-12/14-913-***-****

With Staffmark, I would answer inbound calls to assist customers with their online shopping experience. Along with assisting the customers with all of their needs, I would track packages and answer any questions customers had regarding their online accounts.

Farmers Insurance- Glass Claims Representative

1700 W. 119th St. Olathe, Kansas 66061 1/12-10/14

With Farmers Insurance, my tasks included assisting inbound policy holders with any glass claims, and property claims due to weather, as well as locate and schedule appointments. I would help put the customers at ease by taking time to direct them to the correct departments, as well as answering any questions they had regarding their claims.

Education-

Xenon International Academy- 2011 Graduate Esthetician License

A continuing education experience, Xenon International Academy not only certified me in the Esthetics field, it helped me grow into a more well rounded person with a stronger work ethic. The skills I learned at Xenon followed me into many of my jobs, including La Vita Bella Day Spa, and Rajeunir Medical Spa where I completed many hands on jobs and cosmetic medical procedures.

Olathe North High School- Class of 1999 General Studies

During my time at Olathe North, I was involved in both sports and extracurricular activities whilst obtaining my High School Diploma.

Skills-

As a motivated person, I have an unsurpassed ability to catch on to new tasks quickly. Others would say my communication skills are excellent, especially when talking with customers. In life, I am constantly setting goals for myself to not only achieve, but exceed. Being proficient with all types of technology, I pride myself in being an overall quality customer service representative that always strives to give customers the best experience possible.