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Customer Service Engineer

Location:
Chennai, Tamil Nadu, India
Posted:
May 20, 2018

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Resume:

BALAJI ESWARAMURTHY

ASSOCIATE SYSTEM ENGINEER AT TATA CONSULTANCY SERVICES

Born 2nd February 1995

Nationality Indian

LinkedIn URL https://www.linkedin.com/in/balaji-eswar-56572511a Telephone Number +91-978*******

Email ac5i9h@r.postjobfree.com

Available from Immediately

Current Position A.System Engineer

Current Company Tata Consultancy Services

Area of interest International Voice Process, Customer Service, ITES INTRODUCTION

Affable and cordial in a squad. quick-witted. An aspiring disciplined, systematic problem solving individual able to work effectively in a team whilst enthusing others to do the same for the achievement of common goals of the team with passion support and service. Looking for a job which requires completing tasks with assigned priorities and performing outbound calls for data acquisition and will also award me customer service knowledge. (Interested in a career change from technical to Customer service, Voice process). EDUCATION

SRM UNIVERSITY (ABET ACCREDITED)

Bachelor of Technology (B.Tech.) 2012 – 2016 - First Class MALCO VIDYALAYA MATRICULATION HIGHER SECONDARY SCHOOL Junior College, Biology/Biological Sciences, General - 92 % WORK EXPERIENCE

ASSISTANT SYSTEM ENGINEER – SYSTEM DEVELOPEMENT, JAVA Tata Consultancy Services

June 2016 – Present (1.5 YEARS)

INTERN INTERN

TAFE - Tractors and Farm Equipment Limited Ford Motor Company December 2014 - January 2015 May 2014 - June 2014

CONSTRUCTIVE ATTRIBUTES

• Hands on Knowledge on tools such as MS Excel, Word, PowerPoint, Outlook.

• Experience in Remote desktop connectivity applications like WebEx, Live Meeting, and Windows Native tools

• Experience with Windows 98-10, Linux (Various distros), FreeDos, Android, etc.

• a self-starter with Good interpersonal skills

• Willingness to work in permanent night shifts and Flexible Shift timings

• 9 months of experience healthcare domain (HMS)

• Excellent communication, listening and narration skills in English

• Experience in Customer interaction, trouble shooting, query handling COURSES & CERTIFICATIONS

• J2EE, JSP, SERVLETS, JDBC, HIBERNATE, SPRING, REST API, AND SWING

• AGILE METHODS AND LEAN DEVELOPMENT PROCESSES

• ACCEPTANCE TESTING

• FOUNDATIONS OF CYBERSECURITY - License D81D01

• FOUNDATIONS OF UX: CONTENT STRATEGY (2015) - License C5584A

• FOUNDATIONS OF IT SECURITY: CORE CONCEPTS - License DB9941 Tools

MS Office Suite (XP, 2003, 2007, 2010, 2013): MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, MS Project, Eclipse, Microsoft Office, Web Services. UI Design, UX Design, VMware PLATFORMS

Internet browsers (e.g. Explorer, Chrome, Firefox), Support for laptop, desktops, and printers



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