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Customer Service Nursing Assistant

Location:
Saint Petersburg, Florida, United States
Posted:
May 20, 2018

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Resume:

Belinda Morris, BSW, MHS

St Petersburg, FL *****

727-***-**** ac5i8p@r.postjobfree.com

SUMMARY

Social Service professional with extensive years of experience in the medical and administrative industries. Successful at motivating, training and developing employees and creating a highly productive workforce. Brings initiative, enthusiasm and determination to accomplish desired goals. Works well with others in pressure situations and embraces challenges. Has the ability to drive organization wide initiatives from conception to implementation through exemplary organizational development and team leadership skills.

KEY QUALIFICATIONS

Project / Program Management/Execution

High Impact Coaching and Counseling

Customer Service

Facilitation Skills

Interviewing Skills

Inclusion / Diversity

Problem Solving

Negotiation Skills

Needs Assessment

TRAINING EXPERIENCE

Business Ethics

Diversity in the Workforce

Disability Awareness

Serving Diverse Clients

Customer Service

Coaching and Counseling

Team Development

Teambuilding

American Sign Language

PROFESSIONAL EXPERIENCE

Apollo Health and Rehabilitation, St. Petersburg, FL October 2017- Current

Director of Social Services

Responsible for providing medically related social work services ensuring that each resident, both geriatric and skilled care, attains or maintains the highest practicable level of physical, mental, and psychosocial wellbeing.

• Completes Social Service history and Social Service Evaluation with newly admitted residents.

• Discharge preparations with residents and/or responsible parties and outside agencies throughout stay in facility to culminate all community services and equipment requested/required

• Attends and provides quarterly information for Performance Improvement / Quality Assurance meetings. Attends Standards of Care meetings.

• Performs bi-annual reviews of all resident charts to ensure that assessments, documentation, directives, and care planning are current, consistent, and appropriately placed in chart.

Highland Pines Rehabilitation Center, Clearwater, FL February 2017 – May 2017

Director of Social Services

Responsible for providing medically related social work services ensuring that each resident, both geriatric and skilled care, attains or maintains the highest practicable level of physical, mental, and psychosocial wellbeing.

Completes Social Service history and Social Service Evaluation with newly admitted residents.

Discharge preparations with residents and/or responsible parties and outside agencies throughout stay in facility to culminate all community services and equipment requested/required

Attends and provides quarterly information for Performance Improvement / Quality Assurance meetings. Attends Standards of Care meetings.

Performs bi-annual reviews of all resident charts to ensure that assessments, documentation, directives, and care planning are current, consistent, and appropriately placed in chart.

St. Petersburg Nursing and Rehabilitation, St. Petersburg, FL September 2014 – February 2017

Director of Social Services

Responsible for providing medically related social work services ensuring that each resident, both geriatric and skilled care, attains or maintains the highest practicable level of physical, mental, and psychosocial wellbeing.

Completes Social Service history and Social Service Evaluation with newly admitted residents.

Discharge preparations with residents and/or responsible parties and outside agencies throughout stay in facility to culminate all community services and equipment requested/required

Attends and provides quarterly information for Performance Improvement / Quality Assurance meetings. Attends Standards of Care meetings.

Performs bi-annual reviews of all resident charts to ensure that assessments, documentation, directives, and care planning are current, consistent, and appropriately placed in chart.

Lexington Health & Rehabilitation, St. Petersburg, FL November 2013 – July 2014

Social Service Assistant

Assisted the resident/family with adjustment to the facility and continual integration of the medical, social, psychological, and spiritual aspects of the residents care.

Responsible for the development and formation of the geriatric residents psychosocial care plans. Completed assessments to determine resident’s problem/care areas.

Responded to and facilitated the resolution of resident and families problems and concerns through the implementation of problem solving, counseling, and other intervention techniques.

Arranged for all legal documents to be signed upon admission and on an annual basis.

Assisted with the Discharge Planning of residents. Assessing, working with the resident, family and community agencies to provide appropriate placement and services in the community.

Gulf Shore Rehabilitation Center November 2013 – November 2014

Certified Nursing Assistant

Provided direct patient care by assisting patients with fundamental tasks of daily living activities. Supported the Register Nurse via taking vitals of each patient and documenting changes in patient conditions on a constant basis.

Observed patients to determine signs of deterioration or emotional upheavals and notify physicians and head nurses accordingly.

Administered oral, intravenous and intramuscular medication in accordance to prescribed plan of care.

Maintained a safe and secure environment to ensure that patients thrive and are physically safe from hazards.

Served meals to patients and ensure that they partake them on time and in the prescribed quantity.

Menorah Manor August 2009 – January 2011

Certified Nursing Assistant

Provided direct patient care by assisting patients with fundamental tasks of daily living activities. Supported the Register Nurse via taking vitals of each patient and documenting changes in patient conditions on a constant basis.

Completed and maintained patient records in a safe and confidential manner.

Provided emotional support to patients and families and educate them on medical procedures and in-home care.

Assessed patients’ diseases and advancements by looking through their paperwork and evaluating present physical and mental conditions.

Provided support with basic care suck as bathing, grooming, changing, and toileting.

University of South Florida September 2008 – April 2009

Office Assistant

Provided administrative, secretarial and clerical support to others in the office to maintain an efficient office environment.

Greeted public and students and direct them to the correct staff member.

Updated and maintained databases such as mailing lists, contact lists and client information.

Co-ordinated and maintained staff administrative records.

EDUCATION AND PROFESSIONAL DEVELOPMENT

St. Petersburg College – AA (General)

University of South Florida – BSW (Social Work)

Argosy University – MS (Human Services)

University of South Florida – Minor (

Strong working knowledge of Excel, Microsoft Word, Power Point and Outlook.

Professional references will be provided upon request.



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