Customer Service Representative
Resume:
Personal Information
Osei Henry Ofori
House Number 10, Dansoman Estate, Ghana.
*************@*****.***
Sex Male Date of birth 11.08.1991 Nationality Ghanaian Marital Status Single
WORK EXPERIENCE
January 2017 – May 2018
January 2016 – Sep
2016
Marketing Support Consultancy – Field Researcher
The company undertake research for cooperate entities with the vision of assisting them to boost sales.
I visit companies to examining the quality of services that our client provides for them.
An interview is been conducted with anyone among the heads within the company.
More enfaces is been laid on their satisfaction, challenges, comments.
A report is been sent to the main office after the interview is completed.
After, quality control takes over the report been sent.
Durok Laundry Services – Customer Service Representative
August 2013- Sep 2015
Art Teacher – Visual Arts Class
Dagbong State Technical Senior High School, Northern Region, Yendi- Ghana
In charge of 1, 2 and 3 Visual Arts pupils.
Specifically in charge for lecturing General Knowledge In Art.
Extra time periods dedicated to final year students helping them practice art and instilling the art and the historical part of it habitually.
Director of the culture and Art group. In charge of writing scripts and aiding students to act.
Member of a team delivering quality lecturing which art and its origin is our focus.
January - August 2010
Nestle Ghana Limited – Promotion Officer
Collection and examine of foils from potential customers.
After checking through the foils, a scratch and win card is been to given to the customer to scratch and try his or her lack.
After the customer scratches, whatever item appears will be given to him or by the promotion officer.
This items includes souvenirs, all kinds of products from Nestle, and a lot more.
After, the day’s activity is been recorded and a brief report is been sent to the main office,
EDUCATION AND TRAINING
October 2010 - July 2013
(3 Years)
Higher National Diploma in Commercial Arts.
Takoradi Technical University, Takoradi – Ghana.
Elements, principles and basic design, colour psychology.
History of African art, African studies, history of ancient art 1.
Communication skills 1, spray painting 1, technical drawing.
Fundamentals of drawing, computer literacy 1.
Computer graphics 1, communication skills 11, computer literacy 11.
Introduction to photography, interior decoration, industrial attachment.
Advertising technology, advanced lettering and typography, applied advertising tech.
Compositional drawing, camera operations.
Corporate identity, computer graphics 111.
Fundamentals of packaging
Illustrative figure drawing, illustrative composition
Advertising public relations 1, advanced photography.
Seminars in graphics, industrial attachment.
Entrepreneurship 1, entrepreneurship 11.
Long essay/project.
October 2006 - June 2009
West African Senior School Certificate in Visual Arts (WASSCE)
(3 Years)
Mankranso Senior High School, Mankranso -,Ghana
September 2004 - May 2007
Basic Education Certificate Examination (BECE)
(3 Years)
Central International School, Adum, Kumasi - Ghana
PERSONAL SKILLS
Mother tongue(s)
English
Other language(s)
UNDERSTANDING
SPEAKING
WRITING
Listening
Reading
Spoken interaction
Spoken production
Akan (Twi)
A1
A1
A1
A1
A1
Fante
B1
C2
C1
C1
C1
Levels: A1/A2: Basic user - B1/B2: Independent user - C1/C2 Proficient user
Common European Framework of Reference for Languages
Communication skills
Good communication skills gained from my experience as a teacher working directly with the students, both individual and collective.
Professional public speaking and presentation skills gained from years of teaching as a lecturing General Knowledge In Art.
Organisational and managerial skills
Excellent teamwork skills gained from working with professional artist and teachers.
Job-related skills
Troubleshooting skills gained from the internships during my undergraduate study.
Execution and precisely delivering of works on my internships and national service
excellent analytical skills gained from my practical training in and out of school
Digital competence
SELF-ASSESSMENT
Information processing
Communication
Content creation
Safety
Problem solving
Proficient user
Independent user
Independent user
Independent user
Proficient user
Levels: Basic user - Independent user - Proficient user
Digital competences - Self-assessment grid
Good command of Microsoft Office Suite (Word, Excel, PowerPoint)
Basic command of MS Project
Proficient control on Photoshop, Coral draw.
Basic training in LOGO Soft during my undergraduate study
Other skills
Basic knowledge in class management, assessment and lecturing gained from working as an art historian in the field of teaching.
Customer service representative gained from working with Nestlé Ghana and Durok laundry services.
ADDITIONAL INFORMATION
Bachelor Projects Thesis
Seminars
Honours and awards
Memberships
Referees
Undergraduate final year project “ Drawing in styles: an exploration of different Techniques.
“Advancing photography” seminal by professor doctor Adhere. (2012)
best art student in graphics (2012)
Emmause Bible correspondent.
Mr. Michael Ofori,
Managing director
Uniemployed HR company Int
**************@*****.***,
Mr Kojo Mensah,
Head of visual arts department
Dagbong state technical senior high school
**********@*****.***,
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