HECTOR SANTIAGO *** Lloyd st, New Haven, CT ***** Phone/ 203-***-**** ac5i25@r.postjobfree.com Professional Summary Accomplished and energetic with a strong history of achievement in both retail sales and management. Motivated leader with strong organizational and priorittzation abilities. Areas of expertise include custumor service, sales, basic computer skills and bilingual. Friendly and enthusiastic Grill Cook with 4 years of specialization in Dining Services. Able to learn new tasks quickly and proficient in growing key customer relationships. Represent establishment with friendly, professional demeanor at all times. Skills Customer and Personal Service Critical Thinking Production and Processing Reading Comprehension Coordination Active Learning Time Management Experience Grill Cook Aug 2011-Present Sodexo The Wood Company-West Haven, CT Grill, cook, and fry foods such as french fries, eggs, and pancakes. Clean food preparation equipment, work areas, and counters or tables. Take orders from customers and cook foods requiring short preparation times, according to customer requirements. Grill and garnish hamburgers or other meats such as steaks and chops. Restock kitchen supplies, rotate food, and stamp the time and date on food in coolers. Perform food preparation tasks, such as making sandwiches,carving meats, making soups or salads, baking breads or desserts, and brewing coftee or tea. Ast Manager 2009-Jut 2011 Genesco Lids-Milford, CT Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records,correspondence, or other material. Collect and deposit money into accounts, disburse funds from cash accounts to pay bills or invoices, keep records of collections and disbursements, and ensure accounts are balanced. Complete forms in accordance with company procedures. Operate electronic mail systems and coordinate the now of information, internally or with other organizations. Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints. Direct and supervise employees engaged in sales, inventory- taking, reconciling cash receipts, or in performing services for customers. Instruct staff on how to handle difficult and complicated sales. Assign employees to specific duties. Review inventory and sales records to prepare reports for management and budget departments. Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business. Sales Man Dec 2007-Jun 2009 La Rumba Cruises-San Juan, PR Compute sales prices, total purchases and receive and process cash or credit payment. Prepare sales slips or sales contracts. Maintain knowledge of curTent sales and promotions, policies regarding payment and exchanges, and security practices. Maintain records related to sales. Education Rogie's School of Beauty Cutture: Sanjuan, PR (Barber) High School Diploma:General Colegio Educativo Lazaro-Sanjuan, PR Languages Spanish, English Awards Top Performer, Inside Sales Team, 2009-2011 Outstanding Achievement in Customer Satisfaction, 2010-2011 employee of the month, 6 straight times January - June 2010 then 5 times after. Member Of The FIRST Multi Million Store Key member of the FIRST multimillion dollar store in the whole New Egland Region Leading The region in sales daily/weekly/monthly for more than 6 months.