Administrative Assistant Customer Service

Qualifications

Administrative and supervisory experience for 10 years for a non-profit organization in the Central Florida area. Highly organized, detailed, and a team player. Extensive background in providing administrative support to senior management, Board of Directors, and supervising administrative staff within the agency.

Education

University of Phoenix, Orlando, Fl. Associates of Arts Dec 2012

Healthcare Administration

University of Phoenix, Orlando, Fl. Bachelors in Health Care Administration March 2018- Present Dec 2013

Experience

Administrative Supervisor Children’s Home Society Winter Park, FL 2012 - Present

nSupervise Division administrative staff overseeing and managing work assignments and scheduling

nSupport and perform administrative tasks for the Executive Director and other Division management

nMange and coordinate tasks for the Board of Directors such as meeting minutes, arranging meeting space and lunch sponsors and communicating all the logistics of the materials going out to the board prior to meeting

nGather and Submit ADA report information to submit to DCF on a monthly basis

nAnalyze use of offices, buildings, and coordinate office relocations

nCoordinate and assist in Division’s fundraising activities in the community

nCoordinate the Division’s annual United Way campaign

nServe on the Division’s safety committee and Employee Task Force Committee

nOversee the ordering of furniture and office supplies within the Division

Administrative Assistant Children’s Home Society Winter Park, FL 2007 - 2012

nProvide leadership roles for the Vice President of Quality and Innovation and Vice President of Operations

nResponsible for making and coordinating travel arrangements for the organization’s senior management

n Prepare spreadsheets, write letters, complete various forms and prepare budget books as needed for management

nScan, fax, file and e-mail in conjunction with administrative responsibilities.

nReview, research and negotiate to achieve the best pricing for various Administrative vendors throughout Florida

nOrganize, prepare and coordinate personnel, locations, equipment, meals and documentation for department and statewide meetings

nResponsible for administering Tuition Reimbursement Program including reviewing, approving and tracking

nProvide a leadership role in the Employee Appreciation Committee and Safety Committee for the Corporate Office

Medicaid Specialist Children’s Home Society Winter Park, FL 2006 - 2007

nResponsible for Medicaid billing and rebilling Denials

nInput and transmission of CFARs and Mental Health Outcomes in the One Family State of Florida Database

nPost Medicaid payments and adjustments

nPrepared spreadsheets to track all Medicaid billing

nInteract with staff from Divisions to solve issues and errors

nScan, fax, file and e-mail in conjunction with the billing responsibilities

Flight Attendant Continental Airlines Newark, NJ 2005 - 2006

nProvided customer satisfaction and safety to all customers

nPrepped customers for preflight and landing

nAssured that security measures and safety rules are followed

nResponsible for beverages and food before and during flights

nPrepared reports for all completed flights

Administrative Assistant Ferguson Enterprises Tallahassee, FL 2004 - 2005

nAnswered phones and scheduled appointments and conferences

nResponsible for preparing bank deposits, invoices and customer orders

nOrganized company functions and yearly inventories

nAssisted in customer presentations. Provided customer service

nCreated and prepared various letters and documentation

nScanned, faxed filed and e-mailed for multiple store locations

Skills

Extensive Knowledge in Excel, Word, Power Point and Outlook

Experience in other various Databases within the organization

Type 60 to 70 words per minute

Strong Data Entry Skills

Strong verbal and written communication skills

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