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Sales Store Manager

May 17, 2018

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Boutique Supervisor

Mobile: ******93

Moroccan National

Developed proactive communication program to significantly improve customer relations and customer confidence. Commended for dedicated work ethic and rewarded by steady promotions and training in all aspects of work.

Hardworking, energetic, and reliable; recognized for assuming additional responsibilities.

Recognized for commitment to customers, professionalism, follow-up, and attention to detail.


Boutique Supervisor

Trafalgar Company, Alma Boutique Alhamra Luxury Mall, 2012–Present

(Brands: Harry Winston, Chopard, Bvlgari, De Grisogono), Joined as Sales Associate, promoted rapidly through a series of increasingly responsible positions based on strong financial, operating, and team Leadership performance. Currently manage 9-plus employees.

Enhance sales staff accomplishments and competence by planning delivery of solutions; answering technical and Procedural questions for less experienced team members; mentoring team members.

Train and manage sales associates in selling skills.

Focused sales efforts by studying existing and potential volume of dealers.

Submit orders by referring to price lists and product literature.

Resolve all customer complaints in a manner consistent with company policy, and with customer satisfaction in mind.

Keep management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual territory analyses.

Monitor competition by gathering current marketplace information

Provide historical records by maintaining records on area and customer sales.

Contribute to team effort by accomplishing related results as needed.


Customer Service

Team Motivations

Strategic Sales Planning

Brand Management

Sales Lead Generation

Marketing Analysis

Advertising Strategies


Planning & Scheduling

Time Management

Problem Solving

Interpersonal &Communication Skills

Employee Training andDevelopment


Financial responsibility

to 5 million KD

Achieved record sales in multiple

markets up to 40% sales growth

trained more

than 30 employees

6-year proven sales growth

track record

Won 7 “Employee of the Month”

and “Supervisor of the year” awards

for profit and revenue growth


Information Managementdiploma

Pro-systems School 2008

Assistant Store Manager

Alshaya Group(Bath&Bodyworks), 2010–2012

Coached and led a store with 13 employees. Educated customers on products and provided customized solutions for increased sales. Drove growth by focusing on customer service, merchandising, and teamwork.

Assisted Store Manager in store responsibilities

Consistently created a welcoming environment for the customer by greeting and assisting; as well as quickly responding to customer inquiries and needs

Demonstrated desired behaviors for staff including driving sales, handling difficult and/or complicated sales, cash management, inventory, and follow-up with customers

Assisted Store Manager with providing a strong leadership presence and control in store, while ensuring that all customers receive good service and quality merchandise

Forecasted/reforested business, focusing on productivity to meet sales goals

Regularly communicated with Store Manager to discuss strengths, opportunities, and trends in business

Helped Store Manager in identifying training needs and providing ongoing training opportunities to the team as needed

Ensured company standards are met for store and associate appearance at all times

Prioritized, plan, and adjusted schedules as necessary to maximize sales

Ensured all pricing, signage, and displays are correct at all times

Responsible for controlling inventory stock levels and reordering as necessary

Enforced all company policies and procedures, including health, safety, and security

Managed and controlled shrink


Regency Hotel,2009–2010

Greeted, registered, and assigned rooms to guests

Operated the switchboard and PBX

Answered telephonic and in-person queries related to hotel services and resolved any issues

Processed guests’ check ins and outs

Prepared and completed room and restaurant bills

Assisted guests’ in storing valuables in secure deposit box

Liaised with other departments of hotel

Handled payments through cash, checks and credit cards Human Resource Officer

Scientific Baccalaureate- Plateau

High school Morocco 2006


Administration officer Assistant.

Handled Contracts for the Companies.

Added new staff to the system.

Faxing & Printing Documents.

Answered all coming calls.

Handled customers.

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