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Manager Employee Relations

Rochester, New York, 14619, United States
May 17, 2018

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Alicia McCain

*** ******* ******

Rochester, NY *4619


Dear Selection Committee,

In the search for a position where my administrative, finance, and leadership skills would be valuable, your company came to my attention. The enclosed/attached resume will provide you with the information concerning my overall education and capabilities for your review.

I am seeking a challenging position where my experiences will enable me to contribute to a company’s objectives. I have consistently proven the ability to produce positive results in all the positions I have undertaken. Given the opportunity, I am sure I could make a significant contribution to your company. If you are seeking a person who is current with technology, extensive leadership skills, career oriented, detail oriented, and committed to success, please consider what I have to offer. Along with the findings of my resume, be assured that I am professional, dedicated, reliable and come with a highly letter of recommendation from my current Employer.

Please contact me if any additional information is required. Thank you for your time and consideration.


Alicia McCain


References Furnished Upon Request

Alicia McCain

150 Elmdorf Avenue

Rochester, NY 14619



An administrative professional with over 27 years of experience in Property Management, HR, Payroll, Bookkeeping, Insurance, and Staffing Coordination. Strong work ethic and longevity are a couple of adjectives which best describe me.


Cannon Industries 07/2013 to 01/2018

Finance/Payroll Specialist

Accounts Payable/Accounts Receivable

Review all invoices, match with Pack Slips and Purchase Orders and check for accuracy

Invoice Customers monthly for leasing on commercial properties

Audit and process freight, utility, and credit card bills

Prepare payroll for 200+ employees biweekly & audit payroll when not processing it

Create and maintain annual PTO, Total Gross, Audit & Employee Count Spreadsheets

Work discreetly with highly confidential information such as salaries and employment records

Answer all incoming call on billing inquires and collections

Supervise and train new employees in Payroll

Reconcile monthly bank and credit cards as well as general journal entries

Aftercare Nursing Services 01/2012 to 01/2013

Staffing Coordinator

Review resumes, identify qualified applicants, schedule interviews, and training

Work closely with the Department of Social Services Welfare to Work Program to obtain and maintain employment for their clients

Communicate with department heads to understand the staffing needs

Create and review daily schedules, filling in for inadequate coverage

Problem solving

Work discreetly with highly confidential information such as salaries and employment records

Supervise and work On Call 3 nights weekly

Beechwood Development, Inc. 10/2005 to 07/2010

Bookkeeper/HR Specialist

Manage city wide properties consisting of 350 total units.

Oversee all elements of Accounting and Human Resource Department, including staff supervision, rental efficiency, and maintaining compliance in both areas.

Employee relations, new hire screening & orientation, termination administrator, maintained employee records.

Process unemployment, disability, Workman Comp claims in a timely manner.

Prepare weekly payroll, AR/AP, collections, process security deposits, bank & credit card reconciliation, assess finance charges.

Prepare annual reports & mailings including IRS filings.

Open/Close & maintain bank accounts for thirty different investors, paying their mortgages, taxes, and utility bills.

Integrity Management Co. L.P 06/1993 to 07/2005

Property Manager

Ensure that rent is collected and that mortgages, taxes, insurance, and invoices are paid on time.

Develop overall program components, identify needs, implement and monitor solutions.

Develop collaborative relations with other housing service providers to share information and referrals.

Oversee daily operations of a 89 unit (2 and 3 bedroom) apartment complex

Handle annual and interim recertification, eligibility interviews, move ins/outs, and enforce the terms of rental/lease agreements.

Keep accurate and up to date reports such as ELI, financial overviews, management overviews, work orders, weekly status report, month open/close, vacancy reports, and run monthly vouchers.

Attend court proceedings on behalf of the rental agency.

Pinnacle Insurance Agency 01/1989 to 02/1993

Branch Manager

Lead employees on daily operations of the insurance agency.

Accounts receivable/payable, collections.

Handle client complaints/grievances until resolved.

Conduct employee reviews.

Monitor correspondences, scheduled interviews, prepared monthly statements and reconciliation.

Quoting, writing, underwriting, and binding policies.

Prepare intake information on claims and refer to appropriate resource.


Monroe Community College - Business - Current Student - 3.9 GPA

Low Income Housing Tax Credit Certificate - IREM

Accredited Residential Manager - IREM

H.U.D. Manual 4350 Certified - Integrity Management Co. LP

FmHA 515 S.T.A.R Certificate - Spectrum Seminars Inc.

NYS Broker’s License; Property & Casualty (No Longer Practice)

Business Management SUNY REOC


Waiver Program-Nursing Home Diversion Transition, and Traumatic Brain Injury

New York State Notary Public and various ADP Certifications

Equal Employment Opportunity Laws

Comprehensive understanding in Americans Disabilities Act, Federal Fair Housing Amendment Act, Fair Housing Laws, Low Income Housing, Farmers Home Administration, and Tax Credit Programs

S.A.V.E (Alien Verification Program)

IREM Member (Institute of Real Estate Management)

NNA Member (National Notary Association)

QuickBooks, Peachtree, Microsoft (Word, Excel, Access, PowerPoint), H.U.D Manager, CAMS, PMAS, Tenant Pro, 400 Scheduling Manager, and Tenant File Program knowledgeable

Job Boss Purchasing

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