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Sales Customer Service

Location:
Linden, New Jersey, United States
Salary:
75000
Posted:
May 17, 2018

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Michael J. Lyons

** ****** ****** *****

Wayne, New Jersey 07470

(973) ***-**** Home

(973) ***-****

Experience:

T-Mobile Northeast September 2007 – February 2018

*Perform revenue producing services to meet projected goals for T-Mobile and Landlords.

*Manage all aspects complying with field sales managers and corporate office.

*Work with external vendors site acquisition vendors and internal Legal groups for the Market.

*Manage all aspects regarding Property Owner issues to improve the quality of the portfolio.

BMW North America – Woodcliff Lake New Jersey Contractor Position

*Ensure the highest level of customer satisfaction through direct contact with BMW dealers.

*Coordinate dealers with events scheduled around the country for training on new vehicles.

*Manage call center for registration for dealers attending the scheduled events.

*Respond to dealer inquiries in accordance with department polices and procedures.

CIT Financial Services Livingston, New Jersey February 1988 – August 2005

Asset Management Sales Support

* Provide sales support to regional sales managers for the continental United States.

* Negotiate lease options with national accounts and provide refinance renewal options.

* Responsible for telemarketing of end of lease accounts with the goal of sales of new equipment

* Negotiate lease and retail renewal options with national accounts in person.

* Develop and maintain effective ongoing business relationship between vendors.

* Conduct monthly reviews of all accounts and make recommendations as needed with senior

management.

Ford Motor Credit Company Roseland, New Jersey September 1986 – February 1988

* Perform inventory checks at dealers in the North Jersey region to monitor vehicles financed by

Ford Motor Credit.

* Initiate product problem reports to regional district offices.

* Provide dealers with information regarding special programs.

* Resolve delinquent customer lease and retail accounts via telephone, mail and in person.

* Coordinate the sale of repossessed vehicles at private auction with our agents.

* Implement remarketing activities to maximize dealer involvement to off lease vehicles.

American Cyanamid Company Wayne, New Jersey December 1980 - September 1986

Western Regional Customer Service Manager

* Responsible for all customer service activities for the western region.

* Coordinate sales promotion programs with the marketing department designed to enable sales

to customers in new markets.

* Interacted with customers, district managers, and sales force to ensure compensation was made

on orders involving complaints.

* Coordinate customer remittances with credit and accounts receivable departments.

* Responsible for inventory control for all agricultural products.

* Provide sales managers with sales projections for their regions.

Education: Seton Hall University South Orange, New Jersey

Major: Communication

Minor: Business Administration

Skills: Microsoft Word

Microsoft Excel



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