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Manager Sales

Irving, Texas, United States
May 17, 2018

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Irving, TX ***** 318-***-****


AREAS OF EMPHASIS: MANAGER RECRUITMENT, STAFFING, TRAINING, CUSTOMER SATISFACTION General Manager with 10+ years of Restaurant Industry Leadership experience, including 2.5 years as a District Manager, seeking a new opportunity. Extensive experience overseeing multiple units, managing staffing levels, and analyzing financial performance for a district grossing $5 Million in annual sales. Well-developed skills recruiting and developing Store Managers, establishing unit-specific performance goals, conducting in-depth profit and loss analysis, promoting brand standards, and ensuring regulatory compliance. Results-driven leader with strong communication, time management, and decision-making skills that contribute to a proven track record of success driving sales and operational improvements to maximize profitability and customer satisfaction. AREAS OF EXPERTISE

Leadership Development

Staffing / Recruiting / Scheduling

Training & Performance Evaluation

Budget Management / P&L Analysis

Inventory Control / Loss Prevention

Policy & Procedure Compliance

Customer Satisfaction Scores

Food Safety & Facility Inspections

Brand Promotions


STARBUCKS, LEWISVILLE, TX January 2017 – Present

General Manager

• Ensure store profitability by growing sales through the delivery of top-quality products and controlling costs of goods, inventory levels, labor, supplies, and expenses.

• Supervise a team of 5 shift supervisors and 20+ employees; direct staffing, training, scheduling, weekly meetings, goal setting, performance management, and career development of associates.

• Develop and monitor budget; forecast sales, audit books, prepare daily sales reports, and execute promotions.

• Oversee store opening and closing, preparation of food and beverages, and all cash management functions.

• Maintain proper loss prevention standards, reviewing cash handling procedures and managing inventory.

• Provide a positive guest experience in all areas; respond to customer complaints and maintain a clean store.

• Ensure compliance with operational standards, company policies, federal/state/local laws, and ordinances. Key Accomplishments

• Consistently increased revenue month over month from 5-10% throughout tenure.

• Improved inspection results from 80% to 92.5% within 6 months.

• Store received a “High” customer rating for customer connections and store operations. TACO BELL CORP., SHREVEPORT, LA January 2006 – April 2016 District Manager (November 2013 – April 2016)

• Supervised 5 Store Managers and 10 Assistant Managers; led weekly meetings and built management team by selecting, training, and developing managerial employees.

• Established unit-specific performance goals in employee satisfaction, guest service, and margin improvement.

• Analyzed district financial performance, understood trends, and drove sales to maximize profitability.

• Ensured the management team followed processes and performance goals to drive operational improvement.

• Introduced and orchestrated new product rollouts and initiatives.

• Coached team to identify and develop strategies to ensure customer expectations were consistently met.

• Maintained company standards in food safety, product, and facility specifications.

• Visited stores in district to ensure all locations were operating according to brand standards. Key Accomplishments

• District ranked #1 in customer satisfaction scores.

• All stores surpassed inspections and consistently met speed of service goals for the market.

• Decreased operational expenses and continuously developed talent pipeline. CHASITY METCALF

Irving, TX 75039 318-***-**** Market Training Manager (November 2010 – November 2013)

• Supervised a 40-person team: 4 Assistant Managers, 2 Shift Managers, 4 Trainers, and 25+ crew members.

• Trained and developed internal and external General Managers and facilitated the onboarding of new hires.

• Conducted forecasting and schedule planning and identified opportunities for operational improvement.

• Developed and maintained a training culture in compliance with all regulations; documented employee performance, conducted regular evaluations, and identified potential talent for promotions,

• Planned and delivered training on new promotions for current General Managers.

• Controlled cash and inventory loss through effective management; conducted weekly financial audits. Key Accomplishments

• Achieved consistent 7% year-over-year sales growth.

• Achieved highest customer connection response, fastest speed of service, and highest staff retention rate.

• Minimized employee accidents on the job.

General Manager (January 2006 – November 2010)

• Oversaw all daily restaurant operations and maintained day-to-day financial controls.

• Supervised a 35-person team: 2 Assistant Managers, 3 Shift Supervisors, 2 Trainers, and 25+ crew members.

• Executed a daily business plan; ensured customer satisfaction and compliance with all regulations and

• Directed staff interviewing, hiring, training, scheduling, management, coaching, and development.

• Controlled food inventory and ordered supplies as needed.

• Exercised proper food handling, equipment maintenance, and facility management procedures.

• Ensured health and safety inspections and standards were consistently met. Key Accomplishments

• Achieved highest customer connection response, brand and company inspection scores, employee retention rate, bonus payout and the fastest speed of service in the district. EDUCATION & CERTIFICATION


Associate Degree in Business Management

Food Safety Certification


Microsoft Office (Word, Excel, PowerPoint, Outlook), Concept System, 10-Key

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