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Senior iSeries Programmer,Sr Support Analyst & Consult

Location:
Bountiful, Utah, 84010, United States
Salary:
85-95K
Posted:
May 17, 2018

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Senior iSeries Programmer, Support Specialist & Consultant

PROFESSIONAL PROFILE

** ***** ********* ************ ********* support for complex IBM System i systems issues. Provided technical support to clients using the iTERA and MIMIX HA products. This involves taking client calls and assisting in resolving questions and/or technical issues in the use of the Vision Solutions, iTERA and MIMIX High Availability products

10 years achieving SLA expectations of 90%+ (ex. Sev 1, Sev 3, Sev 7) and exceeding customer resolution expectations with high customer feedback reviews. Keeping customers/clients, development staff account contacts informed of problems and solutions.

Over 30+ years of on-the-job technical education and experience. IBM Certified Operator System v5.70.10. Specific experience with relational databases, multiple programing languages (ie. SQL, HTML, Batch Processing), Computer hardware (IBM 34, 38, AS400, iSeries), Report Generating Languages (RPG I to IV), Integrated language environments, Control Languages, Screen Design utilities, user interphases, troubleshooting, and customer support.

25 years computer programming in various languages, SQL, HTML, RPG, RPG II, RPG3, RPG IV, ILE, CL, CLLE, DFU, SDA, RLU

25 years of experience writing FAQs and updating knowledgebase items with solutions and improvements.

Proficiency Using IBM’s journaling and remote journaling processes in conjunction with the Vision Solutions, iTERA and MIMIX application programs

Highly developed interpersonal and communication skills both verbal and written.

Ability to work extended hours behind computers providing phone support

AREAS OF EXPERTISE

Employee Training and Management

IBM iSeries Programmer

Tier 2 Customer Technical Support

Technical Troubleshooting

Knowledgebase item Management

Service Request Management

Quality Assurance Testing

Windows OS, IOS, MS Products

55 wpm, 10 key 3377 kph

IBM Certified Operator System v5.70.10

PROFESSIONAL EXPERIENCE

FEB 2007 – 2018

TECHNICAL SUPPORT ANALYST 2, Vision Solutions/Syncsort

•Provided technical support to clients using the iTERA and MIMIX HA products. This involves taking client calls and assisting in resolving questions and/or technical issues in the use of the Vision Solutions, iTERA and MIMIX High Availability products.

•VOIP using Webex, Gotomeeting or VPN to the client box. These products allow clients to replicate company critical data from their primary iSERIES to one or more backup iSeries. These products also allow the clients to fail over to their backup device in the event their primary machine is no longer available, thus allowing them to continue processing their daily business with a very minimal down time.

•Using IBM’s journaling and remote journaling processes in conjunction with the Vision Solutions, iTERA and MIMIX application programs.

NOV 2005 – FEB 2007

PROGRAMMER ANALYST, Cabinetry by Karman

•Developed an auto import process, where the parent company sends an order request via a comma delimited file, which is copied to the IFS drive on the AS/400. The process then captures the file and runs through an order creation process, validating the order data and notifying the end user. Extensive knowledge of the JMAS software package. This package is a manufacturing package that is used to define, order, and schedule the building of custom cabinetry, as well as all accounting functions, including AR/AP/GPL.

• I generated several custom reporting programs that allow the company to track and verify cabinets at each stage of production.

•Created and auto receiving process that adjusts the inventory for materials received for a generated purchase orders. This process is done when a shipment of raw materials is received from the parent company, along with an electronic file; the data is verified against the actual shipment invoice and updated in to the system. All modifications were made using RPG, RPGIV, ILE, CL, CLLE.

OCT 1997 – NOV 2005

SENIOR PROGRAMMER ANALYST, Union Pacific Railroad Employees Health Systems

•Redesigned and re-wrote the Eligibility Tracking System. This system is used to track and maintain active Union Pacific Health members, as well as pensioners, and Medicare spouses. This system is integrated to the CAPS claim system, Mail order pharmacy system, and Customer service system, using RPG, RPGIV, ILE, CL and CLLE. UPREHS uses the Strategi software package from Advanced Business Link, which is uses high speed messaging to load and administer web pages.

•I created a web interface to then Eligibility Tracking System using the Strategi package that allows the current members to enroll online, receive a password and user ID, and then access their personal insurance information, to check on claim status, and prescription history, etc.

•Developed and maintained web pages, using HTML and JAVA scripting using Macromedia Dreamweaver and other Macromedia products multiple departments

JAN 1994 – OCT 1997

PROGRAMMER ANALYST/CONSULTANT, Assist Cornerstone Technologist

•Developed a complete time management system, to track both project and employee hours for billing and accounting purposes.

•Developed a transmission receiving and processing system for Wasatch Service and Supply Company, a client company. Using RPG, RPGIV, CL, and CLLE.

MAY 1989 – JAN 1994

PROGRAMMER ANALYST, GTE Health Systems/ IHC Affiliated Services, Inc

•Redesigned and re-wrote the Order Communications Clinical System, for over 100 U.S. and U.K. hospital clients. Using RPG, CL.

•Directly supervised between 1 and 4 contract programmers, also assisted in technical training of programmers and programming trainees.

EDUCATION

1983

COMPUTER PROGRAMMING CERTIFICATE, Mountainwest Computer College of Business & Technology

Cobol, Basic, RPG programming languages and computer science

OCTOBER 2008

IBM CERTIFED OPERATOR CERTIFICATION, IBM

Increasing knowledge in IBM technology

OCTOBER 2008

COMPUTER PROGRAMMING, Davis Applied Technology College, Kaysville UT

Seeking continuing education in C++, Visual Basic and Visual Basic.net, some Java script, HTML.

OTHER ACTIVITIES

I am an avid science fiction reader. Love to serve as a youth teacher and doing home renovation projects. I’m also a small business owner offering home renovations and remodel services to residential clients.

REFERENCES

GARY BARKER, Software Engineer, (801)***-****

Known for 25 years

RICK HAGER, Sr. Technical Analyst, (951)***-****

Known for 12 years

DANA WHITE, Sr. Support Specialist, (801)***-****

Known for 12 years

JAN TAYLOR, Advisory Sr. Solutions Analyst, (801)***-****

Known for 12 years

MARK BRADLEY, Controller, (801)***-****

Known for 5 years



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