Manager Technical Support

CURRICULUM VITAE

Chakanyuka Nyazenga

Professional profile

A qualified IT Technician with 9 years’ experience and a demonstrable record of achievement and skills in sales, technical and customer support. A highly focused and results oriented individual with ability to contribute both strategically and tactically to the growth of business. Can operate in a wide range of platforms and have excellent written and oral communication skills.

Personal profile

Date of birth: 28 February 1983

Gender: Male

Marital Status: Married

Nationality: Zimbabwean

ID Number: 42-179510S22

Languages: English and Shona

Home addresses Villa 4 Street 993 Mater Kadeem Doha

Mobile number +974********

Email address *************@*****.***

Passport expiry May 2023

Driver’s license Class 4

Skills summary

Report writing

Customer care support

Motivational team leadership

Computer and network repairs

Software and hardware installation

Networking and configuring computer work stations and local area networks

Systems installation and troubleshooting

Notable Achievements

9 years continuous career progression in Information technology gaining steady promotion into more senior roles.

Professional qualifications

Computer Systems: Masvingo Polytechnical College 2004-2007 (3 years)

Academic qualifications

‘A’ LEVEL (3 passes) 2001-2002 (CHIBI HIGH SCHOOL)

‘O’ LEVEL (10 passes) 1997 -2000 (CHIBI HIGH SCHOOL)

(Including English language and mathematics)

Employment summary

2016-Current

Company name Falls Computer Centre

Reports to Director

Position held Technical manager

Overall Responsibilities includes:

Conduct detailed training on all user interface to ensure successful use of technology and new staff on basic security practices of the company

Perform all integration and development work based on the technical design

Perform complete system tests to ensure that all elements and entities are correctly configured, integrated or developed to meet technical requirements

Evaluate all help desk tickets assigned to business support and allocate to relevant individuals

Redirect any infrastructure tickets to technical support

Making sure work is executed and operational instructions are followed as planned

Identifying and predicting problems and act swiftly

Maintaining a log of requests and tracking of progress until closure

Responsible for testing performance and capacity, supplying reports to the department

Maintaining records of software licenses and track license renewals

Presentation and demonstration of computer systems

Technical support to clients

Conduct training for interns

Computers and accessories sales

2014-2016

Company name Victoria Falls International Airport

Reports to General Manager

Position held IT Consultant

Overall Responsibilities includes:

Maintaining all the airport office computer systems

Configuring the systems and updating them with latest software upgrades and security measures, performing software installations and configurations

Solving all software and hardware related problems and attending to faults

Confer with analysts and request new systems whenever necessary

Regularly monitor software, hardware, security and connectivity issues

In case of system failure, inform users and customers and take measures to solve the problem at the earliest

Perform regular performance and efficiency checks of computers

Upgrading of network elements

Installing equipment

Troubleshooting, maintaining, repair all computer systems and peripherals

Set up, removal of network user accounts

Attending to mail, internet proxy and antivirus servers

CCTV installations and network setup

2013 -2014

Company name Econet Wireless Zimbabwe

Reports to Branch Manager

Position held Helpdesk Technical Support

Overall Responsibilities includes:

Provide Customer Service support to clients

Product promotions

Resolve network communications problems to ensure user’s access to networks.

Monitor and maintain branch system

Diagnosing and solving problems that develops in their operations.

Respond to user questions and explain the operation of network applications and equipment.

Assist in the maintenance of standards and documentation.

Upgrading of network elements

Attending to faults

2012 -2012

Company Name Ministry of Education and Culture

Mosi Oa Tunya High School

Reports to The Headmaster

Position Held School IT Technician/Computer Teacher

Overall Responsibilities includes

Maintain school network system

Repair school computers and printers

Teach high school computer systems

Maintain computer lab

2010 - 2011

Company name Motherboard Computers

Reports to IT Administrator

Position held IT Technician

Overall Responsibilities includes:

Computer servicing

Computer and network repairs

Software and hardware installation

Internet and Email setup

Networking and configuring computer work stations and local area networks.

Printer repairs

Systems installation and troubleshooting

Restoring transmission links

2008-2009

Company name Winox Computers

Reports to Senior IT Technician

Position held Graduate Trainee

Overall Responsibilities

Assist clients in the internet café

Computer repairs

Printer repairs

Network installations and support

Computer accessories’ sales

References

Mr. M Matsveru

Falls computer centre

Victoria Falls

Zimbabwe

CELL: 263-*********

Tel: 263-**-*****

Mr. T Kambarami

Winox computers

Bulawayo center

Bulawayo

Zimbabwe

CELL: 263-*********

Mr. Njabulo Nyathi

Motherboard Computers

Office E1 Phumula Centre

Victoria Falls

CELL: 263-*********

Email: ********************@*****.***

Head of Department: Electrical Division

Masvingo Polytechnic College

P O BOX 800

Masvingo

Zimbabwe

Tel: 039 252291

Contact this candidate