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Customer Service Office Assistant

Location:
Colorado Springs, Colorado, United States
Posted:
May 16, 2018

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WORK EXPERIENCE

HUMANE SOCIETY OF THE PIKES PEAK REGION, Colorado Springs, Colorado

Customer Service Representative Dec 2015 - Present

Greet persons entering the establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.

Educate the public about animal welfare and animal control laws and regulations.

Keep records of customer interactions and transactions, recording details of inquiries or complaints, as well as actions taken.

Answer inquiries from the public concerning animal control and shelter operations.

Write reports of activities and maintain files of impoundments and dispositions of animals.

Contact animal owners to inform them that their pet is at an animal holding facility.

Confer with customers by telephone or in person to provide information about services, take and enter reports of lost or found animals, or provide information on animals available for adoption.

Examine animals for injuries or illness, and arrange for any necessary medical treatment.

Examine and issue animal licenses.

Schedule appointments and maintain and update appointment calendars.

Assisted between 30-60 customers daily.

JCPENNEY, Colorado Springs, Colorado

Retail Customer Service Associate Oct 2013 - May 2015

Greet customers and ascertain what each customer wants or needs.

Exchange merchandise for customers and accept returns.

Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, and balancing cash drawers.

LAND OF AHS BOARDING KENNEL, Fountain, Colorado

Kennel Attendant and Office Assistant Jun 2011 - Sep 2013

Observe animals for signs of illness, injury, or unusual behavior; notifying managers as warranted.

Prepare food for animals according to specific instructions, such as diet lists or schedules.

Exercise animals or provide them with companionship.

Education

CALVIN COLLEGE, Grand Rapids, Michigan

Earned 117 credits towards a Bachelor of Arts in History

PIKES PEAK COMMUNITY COLLEGE, Colorado Springs, Colorado

Obtained an Associate of Applied Science in American Sign Language Interpreting, May 2010



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