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IT Professional

Minneapolis, Minnesota, United States
May 16, 2018

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Anna Zeldin

Eden Prairie, MN • 612-***-**** •


** ***** ** *********** ********** with 10 years of AS\400 experience.

An impassioned team leader with proven ability to build strong working relationships with clients and team members producing exceptional results. US Citizen with background investigation clearance.


CENTER FOR DIAGNOSTIC IMAGING (CDI) - Minneapolis, MN 2017 – Present

IT Reporting Analyst

•Built dashboard reports utilizing business intelligence tools (PowerBI, PowerPivot, Power Query).

•Led formalized requirements gathering sessions for business-critical reports and custom applications.

•Translated data requirements into report specifications, to provide a clear project scope for the development team.

•Developed and implemented testing scenarios from requirements with subject matter experts.

•Utilized SQL logic and other data extraction techniques to prepare data for analysis.

•Ensured the integrity and quality of data.

•Provided training and support to subject matter experts on new systems, processes, and reports.

•Provided support during User Acceptance Testing (UAT) for Billing, Accounting and other departments.

•Ensured that project documentation is complaint with requirements and objectives.

CARGILL INC - Minneapolis, MN 2007 – 2017

IT Analyst - Global IT

Provided second level end user software support for an animal diet formulation system developed internally by Cargill, with user satisfaction survey results above the 90% target.

Managed incidents; investigated root cause analysis and troubleshoot across multiple technologies, resulting in a major reduction in down time.

Provided leadership on application updates and enhancements for the NA and Canada region for feed formulation software.

Created requirements and pre-release test plans for upgrades and enhancements to supported applications.

Worked with the development teams to review use cases, develop test plans and participated in testing and quality assurance.

Established long term relationships with 1,500+ end users and customers and developed a good understanding of the business areas and goals.

Identified software requirements/business rules and translated them into technical language.

Led software approval and implemented projects internationally.

Implemented policy and procedure for auditing reports, increasing accuracy rate from 65% to 90%.

Served as a subject matter expert (SME) on appropriate Formulation related projects.

Coordinated and managed application changes using ITIL Change Control process.

Managed vendor relationship – Format, International.

Owned, coordinated, and tested Disaster Recovery (DR) plans.

Developed and edited SQL queries and reports.

Upgraded Cargill computers from Windows 7 to Windows 10.

Served as a problem-solving resource with the Help Desk.

Provided daily and 24x7 on-call support for systems and end-users.

HENNEPIN COUNTY MEDICAL CENTER - Minneapolis, MN 1998 – 2007

Senior IT Specialist

Led implementation of the EPIC system and migrating of AS/400 reporting functionality to the new system.

Created and supported over 200 applications and programs for internal and external users using AS/400.

Developed datasets/data files and scheduled data file backups and restores.

Analyzed and solved production problems and outages in a timely manner.

Managed knowledge transfer documentation project including managing project timelines and resources to produce detailed business and technical documentation.

Interacted with end-users to translate their requirements into computer language and provide timely assistance.

Defined, analyzed, researched and documented user requirements.

Created and deployed customized production reports for internal and external users of HCMC.

Gathered business requirements and provided technical interpretation.

Conducted user acceptance testing and validation.

Provided user training and application production support.

Expertly developed and deployed eight different SMS (Service Management System) applications.

Provided second and third level 24x7 on-call production support.

Produced ad-hoc reports to respond to immediate customer requests.

Developed queries in PL/SQL.

Participated in 27 large IT projects, most of them were successfully delivered on time.


Bachelor of Science: Mathematics


Master of Science: Computer Science


Computer Programming Certificate with Three Academic Excellences Rewards



MS Windows OS

MS Office Suite (Excel, Access, Power Point)

SQL Server

Microsoft .NET platform

ITIL Change Control Process

Remedy Product Site

Change Management

AS/400 – RPG, Cobol

Remote Access

Power BI, Power Pivot

Agile software development methods

Mobile Platforms

AD Administration

Legacy Data Warehouse

Share Point Portal Expertise

E-Medsys, Ad-hocs


Was nominated for the Cargill Global IT CIO Leadership Award for Delivering with Excellence

ADLM Application Development Lifecycle Management certificate

ITIL Change Management Remedy certificate

EPIC Clarity ADT System certificate

Crystal Reports XI course

SMS Builder’s edge certificate

Online Interface Express (OLIE) course

Access Fundamentals and Intermediate Access course

Online Architectural Software certificate

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