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Customer Service Microsoft Office

Pittsburgh, Pennsylvania, United States
May 16, 2018

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Breanna K. Murphy

*** **** ********* ******

Pittsburgh, PA. 15202



OBJECTIVE: To showcase my management experience and passion for customer service while working in a results focused environment. Leverage my experience to remain composed in a rapidly changing atmosphere of handling customer deadlines, and management expectations while adding value for my team, the company and its shareholders.


McDonalds Corporation

Shift Manager

Duties include:

Handle customer issues and inquires. March 2015 to present

Directing shift team member duty assignments.

Ensure seamless shift turnover.

Working simultaneously to ensure timely results

Inputting cash balances into the computer system

Using instantaneous problem solving skills in rapidly changing situations

Interviewing prospective new candidates

Completing orientation with new employees

Recording and counting of weekly and monthly inventory

Crew trainer of guest services July 2014 to March 2015

Duties include:

Support Management objectives.

Train new crew members

Adherence of quality control policies and procedures.

Crew Member of guest services December 2012 to July 2014

Duties include:

Interface with customer

Cash handling and balancing.


Associate of Science, Paralegal Studies (anticipated graduation May 2018)

Community College of Allegheny County, Pittsburgh, PA


Evidence and Procedures

English Composition I and II

Legal Research and Writing

Advanced Legal Research and Writing

Employee Benefits

American Government

Litigation I and II

Evidence and Procedures

Business Law

American Constitution

Estates and Trusts I and II

Introduction to Computers

Real Estate Fundamentals

Family Law

Real Estate Practice

Criminal Justice System Law

Business Law


Internet research using WestLaw

Drafting Case Briefs

Typing: 63 wpm

Computer proficient with Microsoft Office: Word, Access, Excel, PowerPoint


Dedicated to delivering quality, timely results

Customer service and satisfaction experience.

Able to think clearly under pressure.

Can work autonomously or in a group.

Detail oriented.

Proficient at multitasking.

Promote teamwork – leading by example.

Cash handling experience.

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