Customer Service Microsoft Office
Resume:
Breanna K. Murphy
Pittsburgh, PA. 15202
E-mail: *******.**********@***.***
OBJECTIVE: To showcase my management experience and passion for customer service while working in a results focused environment. Leverage my experience to remain composed in a rapidly changing atmosphere of handling customer deadlines, and management expectations while adding value for my team, the company and its shareholders.
EXPERIENCE:
McDonalds Corporation
Shift Manager
Duties include:
Handle customer issues and inquires. March 2015 to present
Directing shift team member duty assignments.
Ensure seamless shift turnover.
Working simultaneously to ensure timely results
Inputting cash balances into the computer system
Using instantaneous problem solving skills in rapidly changing situations
Interviewing prospective new candidates
Completing orientation with new employees
Recording and counting of weekly and monthly inventory
Crew trainer of guest services July 2014 to March 2015
Duties include:
Support Management objectives.
Train new crew members
Adherence of quality control policies and procedures.
Crew Member of guest services December 2012 to July 2014
Duties include:
Interface with customer
Cash handling and balancing.
EDUCATION:
Associate of Science, Paralegal Studies (anticipated graduation May 2018)
Community College of Allegheny County, Pittsburgh, PA
MAJOR COURSES RELATED COURSES
Evidence and Procedures
English Composition I and II
Legal Research and Writing
Advanced Legal Research and Writing
Employee Benefits
American Government
Litigation I and II
Evidence and Procedures
Business Law
American Constitution
Estates and Trusts I and II
Introduction to Computers
Real Estate Fundamentals
Family Law
Real Estate Practice
Criminal Justice System Law
Business Law
SKILLS
Internet research using WestLaw
Drafting Case Briefs
Typing: 63 wpm
Computer proficient with Microsoft Office: Word, Access, Excel, PowerPoint
PERSONAL ATTRIBUTES:
Dedicated to delivering quality, timely results
Customer service and satisfaction experience.
Able to think clearly under pressure.
Can work autonomously or in a group.
Detail oriented.
Proficient at multitasking.
Promote teamwork – leading by example.
Cash handling experience.
Contact this candidate