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Human Resource Resources

Lafayette, Indiana, 47905, United States
May 16, 2018

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**** ****** ****

Lafayette, IN *****


Brenda Coulson, SPHR, SHRM-SCP

Professional Experience

**/**** ** ******* ****** University

Director, Talent Acquisition

Lead effort to identify emerging talent acquisition needs, and recruit diverse, dynamic, creative skilled labor and professional candidates. Introduce Talent Acquisition leading practices and process improvements. Responsible for creating strategic sourcing strategies, reducing the time to accept, cost per hire, and first year turnover. Lead the development of an organization-wide workforce plan that identifies gaps and focuses on acquiring top talent.

Key Accomplishments

Led employment branding efforts for recruiting, career site and social media, positioning the University as a premier organization.

Developed an enhanced onboarding program through a new automated on-boarding tool, campus-wide new employee orientation and executive orientation for senior leaders.

Created enterprise-wide reporting and digital dashboards to assess team performance, identify trends and develop recruitment strategies.

Improved customer service scores by 25% and reduced time to fill by 40%.

Developed an agency recruitment model for senior-level positions which resulted in a reduced Agency usage by 80% or $750,000 within two years of implementation.

Reorganized and restructured team into strategic business units where HR business partners supported assigned programs, administrative units, and colleges resulting in greater HR accountability and streamlined efficiency of response time.

7/2002 to 10/2012 Purdue University (Division of Housing and Food Services)

Director, Human Resources and Cultural Programs

Provide strategic direction and support for the Division of Housing and Food Services and its workforce. Assist in the diagnosis of complex human resource and organizational development needs. Serve on division’s vision and strategic planning committee. Maintained oversight for strategic planning, policy development, employee relations, cultural programs, pay-for-performance, staffing, performance management, wellness and employee relations.

Key Accomplishments

Served as lead in the organizational Employee Engagement survey and realized an amplified participation from 68% to 86% and increased employee satisfaction in twelve of the fourteen dimensions.

Led the development of a division wide workforce and succession plan that identified gaps and focused on acquiring talent to meet the current and future needs of the organization.

Successfully implemented online management systems including: onboarding, performance management with 360 assessments, learning management, employee engagement tools, exit interviews and human resources intranet site.

Developed a five-year strategic plan and balanced scorecard for the HR department with successful completion of strategies for five consecutive years.

Recipient of a two national diversity awards from the National Association of College and Auxiliary Services (NACAS) and SunGard Higher Education Innovation Award with three human resource best practices awards through the College and University Personnel Association (CUPA-HR).

Served as Chair for Executive Vice President and Treasurer’s diversity task force charged with providing guidance and initiatives to assist the University enhancing diversity. Five year metrics revealed a 15% increase in minority hires and a 10% increase in minority retention.

1/2001 to 7/2002 Elkhart General Healthcare Systems, Elkhart, IN

Human Resources Generalist

Responded to management and employee questions on human resource matters, provided counseling to employees, and conducted investigations as needed to resolve employee relation's issues. Participated in the development and implementation of personnel policies and employee handbook. Monitored salary ranges through regular market analysis and made changes as needed. Provided recruitment and staffing for positions within the division of home care. Designed and implemented leadership development workshops for staff managers and directors. Served as committee chair and event planner for the employee wellness committee.

Key Accomplishments

Designed, developed and implemented competency model with team of experts inside and external to the company to build organization capability.

Partnered with home care management team in redesigning the organizational structure by revising position descriptions, administering a new wage and salary scale, developing a communication plan, and placing impacted staff members.

Coordinated the first annual employee wellness fair at sixty percent of projected budget. Efforts resulted in seventy percent employee participation including off-site facilities and twenty-five percent increase in employee enrollment for corporate wellness program.

7/1997 to 1/2001 Purdue University, West Lafayette, IN

Human Resources Specialist (Division of Housing and Food Services)

Responded to management and employee questions on human resource matters, provided counseling to employees, and conducted investigations as needed to resolve employee relation's issues. Designed, coordinated, and facilitated training for staff within the division of Housing and Food Services. Served as division representative on the University Council of Advocates committee.

Key Accomplishments

Led project team in developing a new employee orientation training program.

Developed and launched the skills and career development strategy.

Performed HR business partner functions to drive organizational growth and effectiveness; worked with executive team to diagnose current, and anticipate future, organizational challenges in line with division’s business strategies.

Developed a three-year competency-based training plan and implemented with the design and delivery of over twenty-five new programs for leadership and employee development.

7/1994 to 7/1997 Preferred Home Health Care, Lafayette, IN

Area Personnel Director

Administration of human resource policies and procedures for the Northern Indiana sites. Responded to management and employee questions on human resource matters, provided coaching for employees, and conducted investigations as needed to resolve employee relation's issues. Designed, managed, and facilitated training programs for staff members. Monitored and responded to unemployment, workers compensation, and EEOC claims.

Key Accomplishments:

Coordinated an organization-wide performance appraisal system that assisted management staff in identifying development opportunities and provided support in addressing accountability of performance.

Decreased workers compensation claims by thirty-five percent through a comprehensive safety program involving education, peer advisory groups, and establishing partnerships with insurance carrier.

Decreased unemployment premiums by forty-percent through favorable findings for unemployment claims. This was achieved through documentation and the ability to demonstrate full legal compliance and adherence to company policies.

Lead position for strategic development of a competency-based model for curriculum design, content creation and delivery.

8/1993 to 7/1994 Indiana Health Centers, Indianapolis, IN

Personnel Administrator

Interviewed, screened, and hired applicants. Enrolled employees in company benefit programs. Conducted employee orientation, maintained personnel files, and conflict resolution with managers and employees. Processed bi-weekly payroll utilizing ADP software.

7/1990 to 8/1993 Wise International, South Bend, IN

Personnel/System Administrator

Interviewed, screened, and hired applicants. Administered employees benefit programs, interpreted company policies, conducted employee orientation, maintained personnel files, and processed weekly payroll. Organized and coordinated annual employee recognition program, holiday events, employee appreciation day and other employee activities.


Professional Certifications

Bethel College Mishawaka, IN

Master in Business Administration

GPA 4.0

Bethel College Mishawaka, IN

B.S. Organizational Management

Summa Cum Laude GPA 3.97/4.0

Recipient of Merit Scholar Award

Senior Professional in Human Resources (SPHR)

SHRM Senior Certified Professional (SHRM-SCP)

Certified Administrator for Intercultural Development Inventory (IDI)

Certified Diversity Recruiter (CDR)

Certified Facilitator for Achieve Global/Zenger Miller

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