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Customer Service Assistant

Hollywood, Florida, United States
May 16, 2018

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Briana Sosa

**** ********* *** ******, *******, FL 33027 954-***-****


Florida Atlantic University Boca Raton, FL

Bachelor of Science in Health Administration May 2019

GPA: 3.0 / 4.0

Honors: Rotary Scholarship, Launch Scholarship

Relevant Coursework: Healthcare Financial Management, Health Delivery Systems, Intro to Health Professions


Nation Safe Drivers Boca Raton, FL

Claims Processor Aug 2016 – Oct 2017

Dealt with reimbursements and authorizations of claims for key, tire, and wheel warranty policies with various dealerships, service centers, and subsidiary companies across the nation.

Aided in the process of verifying warranties in transit between dealership finance departments and warranty company

Acted as a liaison between customers, service technicians, and service advisors to ensure all requirements are met to process authorizations

Florida Atlantic University Boca Raton, FL

Resident Assistant Aug 2015 – Dec 2015

Oversee students scholastic and personal development to a population of 50 college Freshman

Worked with co-resident assistant to execute creative programs, fostering student development politically, socially, and culturally.

Enforced residential and university policy

Mediated and provided conflict resolution in a professional in an expedient manner

Trained in mitigating drug abuse/suicide prevention

Universal Property and Casualty Fort Lauderdale, FL

Customer Service Representative May 2015 – August 2015

Updated various types of homeowner policies including bulk mortgages

Specialized in reinstatement and cancellation of home owner policies

Processed home alarm certifications


Healthcare Finance Fraud, Abuse and Compliance Program Boca Raton, FL

Director January 2018 – May 2018

Lead a team of six people that created a compliance program that was designed for implementation at a Palm Beach County level IV hospital to detect and prevent fraud and abuse within the company

Created Powerpoint describing how to respond and take corrective action when dealing with fraud and abuse offenses ; Presented Program to Director of the Health Administration


Technical Skills: Proficient in Microsoft Excel and PowerPoint; Knowledge of Photoshop

Certifications & Training: National Institute of Health (NIH) certification in protecting human research participants.

Interests: Future Healthcare Executives (FHE), Digital Photography, Creative writing, Sports

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