Skills

To continually challenge myself to work on a fast paced residential property, or new lease up property to utilize my many years of experience

Excellent verbal, written communication and listening skills, excellent problem solver with a proven track record of extremely high resident retention due to satisfied residents

Extremely proficient with all Property Management software systems such as, Yardi Voyager, AMSI, and rent roll

Experienced working on annual property budget, all financial and leasing reports

Continue to excel at closing potential residents with a high closing ratio of 90% or better and proven track record of continuous high occupancy of 97% or higher

Experience:

Berges Construction 2011 -Present

Office Manager/Sales/Payroll/Receivables

■Answer phones, greet potential clients

■Work on day to day office operations, ensuring all work is getting completed in timeline given to client

■Make any bank deposits as needed

■Ensures each customer is 100% satisfied when work is completed

■Complete weekly payroll checks

■Input all data into Quickbooks and Microsoft spreadsheets

■Train and mentor new employees as required and needed

■Helped develop new company with and for ex husband, ready to return to my passion which is in Property Management

Pinnacle Management Company 2002-2006

Assistant Manager/Property Manager 1100 Units

●Responsible for 6 Leasing Consultants always keeping them highly motivated to rent apartments

●Responsible for 5 Maintenance personnel and 2 Porters ensuring all work is being completed in a timely manner and all make readys look amazing for new move ins, plus work orders being completed within 24 hours

●Collect and input all rental payments into AMSI software as well as serve any 3 day pay or quit notices on delinquent residents.

●Type all correspondence to residents

●Complete all weekly leasing reports with new move in’s and move out’s to ensure month end reports are correct

●Walk Property on a daily basis to ensure excellent curb appeal

●Ensure any necessary improvements are being taken care of by maintenance personnel

●Scheduled weekly meetings with entire staff to bring awareness to the weeks priorities

●Review all employee’s annual performance reviews and reward employees for great performance along with keeping the NOI down and discipline/terminate employees who had poor performance setting goals and poor follow through

●Walk and determine any damage to move out’s and charge accordingly

Arnel Management Company 2000-2002

Property Manager 356 units

●Responsible for all day to day operations on a 356 unit property

●Supervise leasing staff, assistant manager, all maintenance staff and 2 porters

●Ensure staff maintains the highest amount of professionalism and adhere to company policies at all times

●Prepare weekly, monthly, quarterly financial updates/variances as required

●Ensures the property is continually maintained and the staff is constantly striving to improve the properties operations and curb appeal, revenues, and NOI

●Work with regional manager on monthly/quarterly forecasts, marketing plans, staffing plans, any capital plans needed, and work closely with district and regional supervisors to complete annual budget for each upcoming year

●Review and sign off on all resident move out documentation including final statements

●Review employee’s annual performance reviews and reward employees for great performance and discipline employees with poor performance setting goals for improvement

●Resolving any resident disputes

●Always maintaining a positive attitude towards prospective and current residents and all staff

●Review all weekly rental reports

●Physically walk the entire property on a weekly basis to ensure the move in readys, models, and curb appeal look 100%

Western National Property Management/Irvine Apartment Communities Leasing Consultant (New lease up property)-Bookkeeper 1995-2000

●Answer phones, make appointments

●Greet guests and fill out a guest card to determine what their needs are in an apartment community

●Give them a map and tour prospective residents showing them models (if they are ready) and all amenities

●Show them what buildings will be available in their time frame

●Encourage them to leave a deposit and fill out an application

●Run credit, verify income and past rental history

●Once approved type up lease and all pertinent addendums and rules/regulations

●Once a bookkeeper, everything involved computer input, rent collection, 3 day pay-or-quits, reconciling any past delinquencies, prepared all financial reports, resident correspondence, all accounting for the property

Education

Bolsa Grande High School, Garden Grove, CA 1979-1983

Graduated in 1983

Saddleback College 1998-2000

Took Real Estate classes to obtain a California Real Estate License

Passed exam in San Diego, CA

Licensed in 2000 to practice as a Real Estate Agent.

Summary

●I am extremely experienced working with people and strive to always give the absolute best customer service possible! My motto is to treat everyone as you would want them to treat you. I have learned to listen intently to residents on any matter bothering them so we can find a resolution that works for both them and the property. I have worked with many different property management software systems such as AMSI, Yardi, and rent roll and have found to be very proficient on property management software, and also with Microsoft applications. I am very determined and expect the office to be run at the highest capacity, with the utmost professionalism possible. In closing, I have never left my office without completing any and all high priority tasks.

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