Office Customer Service

Laurie Bren

San Rafael, CA ***** 415-***-****

******.**.*.*****.****@*****.***

PROFESSIONAL EXPERIENCE

Director, Medical Records, Generations Healthcare,

**** ***** ***** ****, *** Rafael CA

December 13, 2016 – November 29, 2017

Responsible for the completion and integrity of all residents charts. Close charts at discharge, keep confidential Medical Records up to date in current resident's charts. Deliver charts as requested to various departments.

Allow access to charts per HIPPA rules and regulations. Respond to MediCare appeals and outside requests for records, per Company policy. Obtain all needed signatures on orders to close charts and audit open and closed charts.

Interventional Radiology Scheduling/ Patient Coordinator/Front Desk Reception

November 2011 - December 2014 Marin General Hospital - Greenbrae, CA, 94904.

Performed Interventional Radiology scheduling in a Call Center environment.

Provided patient coordination while scheduling detailed, complex procedures in a high volume Interventional Radiology Department.

Interpreted lab results and reviewed medication lists and prior patient histories to ensure patient safety prior to procedure. Ordered labs and obtained medication lists.

Strong emphasis on Medical Records maintenance.

Instructed patients of their specific preparations prior to their procedure.

Filled in as Front desk registration receptionist to register patients and answer procedure inquiries and welcomed patient to their appointments.

Other duties performed include obtaining insurance authorizations and addressed insurance issues (i.e., verifications and authorizations) and assisted patients in understanding their insurance plans. Well versed in Medical terminology and anatomy.

Nurse Staffing Office Manager-1999-2009

MARIN GENERAL HOSPITAL, Greenbrae, CA

Maintained 24 hour responsibility for the Nurse Staffing Office for Marin General Hospital.

Took over an unproductive and disorderly office and implemented several processes that transformed the Staffing Office into an efficient and disciplined office.

Controlled our office budget and significantly reduced the overtime for Staffing Associates and assisted Unit Managers to control their overtime, as well.

Maintained the position of expert contact for Bargaining Labor Rules.

Coordinated daily work-flow, directed office operations, and supervised clerical staff in the Nurse Staffing. Created the office staff schedules, ensuring tasks were delegated and deadlines were met.

Directed staff meetings and took notes.Created Excel reports to analyze hospital-wide staffing metrics and the impact on patient care, the cost of overtime and other issues affecting the Hospital Payroll Budget.

Obtained Travel Nurses, maintaining Human Resource files with licenses, qualifications, background, drug screens, titers, etc. and created their orientation schedule prior to their placement at Marin General Hospital in accordance with Joint Commission Policy compliance. Approved Agency/Travel Staff sign in sheets for accuracy and overtime approval. Submitted these to Finance for Accounts Payable.

Selected by senior management to lead many special projects. Delegated as point person from the Sacramento Help desk regarding the use of our Staffing software McKesson ANSOS database for all Northern California Sutter facilities.

Nurse Staffing Associate-Marin General Hospital, 250 Bon Air Road, Greenbrae, CA 94904 July 1997-June 1999

Joined the RN Staffing Office where my primary duties were to obtain the proper number of staff members, i.e. RN’s, Team Techs and Unit Clerks for 10 Clinical units beginning with the next upcoming shift.

Evaluated our resources and placed them on various units where staff was needed to meet the mandated matrices developed by the State of California, in accordance with the California Nurses Association Union rules.

Worked within the constraints of floating protocols, Union protocols and successfully staffed all units in time for the next shift to begin.

Created an “on call sign-up program” for RN’s in all Clinical Units to sign up for extra shifts throughout the monthly schedule, working closely with the California Nurses Association bargaining unit, which created large cost saving results.

Promoted to the position of Staffing Office Manager in June 1999.

Other skills: Medical Records, Customer Service, Compliance, Admitting a patient, Certification Arrhythmia (ECG’s) Monitor Recognition. Microsoft Office. McKesson time and attendance and ANSOS RN scheduling database software. Paragon Radiology scheduling software. Alscripts Electronic Health Records (EHR) Software,Point Click Care, Microsoft Outlook. Efficiently and independently plans time, meets deadlines, initiates and follows through on tasks. Listens respectfully and carefully, demonstrating flexibility in working with others. Demonstrates sensitivity to people of different cultures and works effectively with them. Meets attendance standards and uses timekeeping system accurately and consistently.

Education:

College of Marin, Ignacio, CA

Certified arrhythmia Recognition Certification 2011

Medical Assistant Front Office Procedures 1996-1997, 2009-2010

Lindbergh High School graduate

Minnetonka, MN

Contact this candidate