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Customer Service Representative

Location:
United States
Posted:
May 16, 2018

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Resume:

AMANDA L . LEBERTH

**** **** ****** ********, ** 1 4568 (31 5) 31 0-2799 ac5hd1@r.postjobfree.com

OUALIFICATIONS

Superior organizational skills and attention to detail. Outstanding customer service skills, with exceptional ability in creating and maintaining relationships with customers of all levels. Capable of producing results in a fast-paced environment with critical deadlines. Excellent interpersonal and written communication skills. Demonstrated ability to work as part of a team as well as independently.

•5 years’ experience in the banking industry

•2 years supervisory experience

•Broad understanding of cash handling procedures

M&T BANK, TELLER 2,

MARION NY

Maintained a balanced cash draw along with a balanced check total

Processed customers transactions accurately/in a timely manner along with cross-selling products and services

Problem solved with customers regarding issues and confusion they may have had with their accounts

Solved balancing issues with the end of day check run system

Maintained

Kept track of branches supply order

PROFESSIONAL EXPERIENCE

VIP PROSPECTING ADMINISTRATIVE ASSISTANT MARCH 2014 - NOVEMBER 2014

VICTOR,NY

Called for twelve real estate agents each month on FSBO and EXPIRED listings

Made appointments for each agent so the agent can interview to get the listing to sell the home/property

PAYCHEX 401K CALL CENTER, CUSTOMER SERVICE REPRESENTATIVE JUNE 2013 -MARCH 2014

HENRIETTA, NY

•Assisted member who had questions and concerns with their 401k

•Transferred to correct department if could not assist

•Assisted with distributions on 401k

XEROX CALL CENTER FOR VERIZON CUSTOMER SERVICE REPRESENTATIVE AUGUST 2012 - JUNE 2013

WEBSTER,NY

•Answered a variety of phone calls through the work day

•Assisted customers with multi problems and problem solving

•Provided quality service to my customers

SUMMIT FEDERAL CREDIT UNION OCTOBER -JULY 2012

IRONDEQUOIT, NY

Maintained a balanced cash draw along with a balanced check total

•Processed member's transactions accurately/in a timely manner along with cross-selling products and services

•Problem solved with members regarding issues and confusion they may have had with their accounts

•Solved balancing issues with the end of day check run system

•Maintained a clean, organized, and stocked work environment

FIRST NIAGARA BANK, TELLER SUPERVISOR, JULY 2005 - OCTOBER 2010

ROCHESTER, NY

•Provided quality service to customers while processing accounts

•Identified needs and sales opportunities

•Handled cash, retail sales referrals and used PC knowledge ' Performed monthly and quarterly audits

SHURFINE CONVENIENCE STORE, CLOSING MANAGER MAY 2005 - DECEMBER 2007

MARION, NY

•Oversaw and supervised employees on the closing shift

•Performed duties including cash Handling, food ordering, and inventory control

EDUCATION / TRAINING

• Monroe Community College, Rochester NY

Some college

• Wayne Central High school, Ontario NY

Graduated 2005



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