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Desktop Support Manager

Richmond County, New York, United States
May 16, 2018

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Anthony Thomas Chin

** ********** *****

Staten Island, New York 10312

(M) 917-***-****

(H) 718-***-****


June, 2008 – December 2017 KPMG LLP, New York

Desktop support - Senior Associate

Support Avaya Communication Manager PBX platform for a location of over 3000 individuals.

Administer PBX switch by creating phone extensions and modifications.

Completed MAC for voicemail administration for new hire, transfer.

Troubleshoot various telephony issues on a daily basis.

Swapped out telephony hardware including circuit packs as needed.

Support Data cabling for network access for multiple of buildings.

Support Window 2000, 2003, and 2008 servers.

Support and manage off-site windows 2003 and 2008 servers.

Maintaining and monitor all Cisco floor switches are fully operational for end user connectivity 24/7

Support all HP Multifunction Printers.

Win 10 migration from win 7 with bit locker and SCCM

Support Halo/Crestron Video Conference

June, 1999 to June 2008 KPMG LLP, New York

Data Center – LAN room administration – Senior Associate

Migrated 3000 individuals to window 200 desktop and laptop platform.

Upgrade LAN switches to Cisco 4019, 6513, 6509, 6504, after floor renovation.

Coordinate Kiosk upgrade to window server 2003.

Monitor Arc serve backup jobs on 48 Netware servers and 40 Windows 2000 to 2008 servers.

Manage Netware login accounts for 3000 individuals onboarding and offboarding.

Implement disaster recovery for client data.

Support Citrix server for dialup access to Bank Tax Remote clients.

Develop custom server build for client special project as requested.

Maintain Netware 4.2 servers and window 2000 - 2008 servers 24/7.

Manage server consolidation project to migrate from Netware to virtual servers.

Participate in nationwide Cannon project for duplication lockdown on propriety Cannon image.

Participate in configuration and deployment of HP multifunction printers.

Participate in Patch Link group to push Microsoft patches to servers.

Credentials: HP Certification, DOT/Hazmat


Avaya integrated Management 5.1, Window vista, 7, 10

Window Server 2003, 2008, 2012, Netware 4.2, ArcServe, SecurCrt, Putty

Remedy, ServiceNow, Cisco

Microsoft office 2007, 2010,2013, 2016,365, project, visio, powerpoint

Crestron, Halo

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