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Customer Service Accounting

Hastings, Michigan, 49058, United States
May 16, 2018

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Rebecca Barnett-Steinke

*** ******* ****, ********, ** 49058

Cell Phone 219-***-****


CareerObjective~ To obtain an Administrative support position where I can maximize my customer service and accounting skills, procurement and logistical abilities.

CareerSummary~ Detail oriented administrative professional with strong follow through, problem solving, and verbal/written communication skills. Background in accounting, purchasing, and ASN/international ocean freight containers/domestic logistics/inventory management. Dedicated and consistent in taking initiative to streamline and reorganize the flow of information to improve efficiency. Ability to handle multiple tasks with high level organization and prioritization. Team player with excellent interpersonal skills and the ability to resolve complex and difficult situations in a timely and composed manner. Strong professional work ethic, customer focused, and action oriented.

Technical Skills~ Extensive experience in Procurement, MRO, customer service, accounting and logistics/inventory systems. Managed inbound/outbound Truckload and LTL freight, shipping & tracking packages-containers/orders via UPS/FEDEX/DHL/common carrier etc. to assure on-time delivery. Excellent knowledge of various PC peripherals, hardware/software-MAS90, ABAS, AS400, ASTEA, HRMS & SAP/ERP experience. Six Sigma training, Microsoft Office Master Expert Certification, Microsoft Windows Office Word-Excel, Access, Outlook E-mail. Extensive use of Internet to obtain information and research. HP & Dell Warranty Repair Parts Certification on Desktops-Notebooks,Laser printers,Workstations and Servers & Storage


J W Hicks, INC - Refractory Mfg for the Steel making Industry - Knox, IN March 2012-Present

Purchasing Manager/Shipping and Inventory Coordinator

Purchased needed materials using an SAP/ERP Centralized system -ABAS & MAS90 systems for all items ranging from office supplies/furniture, welding consumables, packaging/pallets to raw materials such as foreign & domestic Steel tube/pipe/bar and bulk/bagged minerals used in production. Negotiate with all vendors (domestic and foreign) to obtain best overall pricing to establish significant cost savings for the company (average 37% savings monthly) working with production managers to maintain optimum inventory levels and re-order point. Obtained quotes, managed/maintained MSDS/SDS documents arranged and scheduled all inbound and outbound freight for timely delivery. Work closely with accounting department to insure timely receiving/payables invoicing.

Pratt Industries- Corrugated packaging - Valparaiso, IN January 2010-March 2012

Customer Service Representative

Performed as a liaison between customers, sales, accounting, production, design, quality, scheduling and shipping departments to facilitate accurate order processing. Communicate via phone & email frequently with multiple high profile National customer accounts-Pepsico-Clorox-Walmart- providing quotes, setting up estimate files, accurately entering orders in HRMS system and providing order status for corrugated sheets & containers in the manufacturing industry. Initiate and follow-up on customer complaints. Volunteer to take on several New Business projects in addition to extensive assigned account list. Coordinate warehouse inventories, reorder and ship quantities in an extremely high paced-fast environment. Provide backup support for reception area and accounting department. Generate & provide daily/monthly Sales Bookings reports to plant and corporate management team.

Advanced Technology Services – Hardware/Maint. Services - Peoria, IL May 2000- Sept 2009

{Serviced EDS customers at Arcelor-Mittal-ISG-Bethlehem Steel, National-U.S. Steel}

Purchaser/Buyer II/Logistics & Parts Analyst Coordinator II

Evaluated, selected and maintained a good working relationship with new and existing vendors; obtained quotes, negotiated and initiated the procurement and repair of a wide variety of new & used Information Technology parts -servers, monitors, drives, boards, controllers, whole systems, printers. Maintained accurate and effective tracking process for inventory control; analyze usage to determine stocking levels & inventory mix; recommended the reduction of inventory of obsolete parts; utilize Service/Quality process improvement and performance tracking tools. Initiate, dispatch & close work orders to service customer contracted equipment. Designed charting system to document site activity & met regularly with customer to present 4-up chart Metrics that reflects and measures site activity and performance. Analyzed daily financial data to accurately remain within forecasted budget.

Dietrich Industries La Porte, IN July 1999- May 2000

Administrative Assistant

Proficiently collected and evaluated necessary information needed to create daily, weekly and monthly production, inventory and shipping reports to be distributed to the plant management team as well as corporate officials. Monitored and maintained customer material inventory. Developed detailed job procedures and updated as needed. Cross-trained in several departments such as reception area, traffic, personnel, and invoicing.

Smurfit Stone Container La Porte, IN Jan 1998- July 1999 Accounts Payable Administrator

Processed accounts payable invoices by interfacing with other departments using purchase orders, receivers and pertinent vendor information. Successfully maintained accounts payable system to ensure timely payment of invoices. Maintained ISO quality requirements by updating procedures as necessary. Cross-trained on other positions in the accounting department to provide back up as needed. Attended accounting & sales and use tax seminars.

Smurfit Stone Container La Porte, IN Nov 1996- Jan 1998 Purchasing Administrator

Performed all purchasing duties including capital expense items for maintenance department. Evaluated, selected and maintained a good working relationship with new and existing vendors. Monitored and maintained necessary inventory for maintenance department to operate efficiently. Established a computer generated parts number system for quick retrieval and identification. Processed paperwork required for accounts payable. Maintained ISO standards and updated procedures as needed in order to successfully pass annual audits. Created a paper tracking system to enhance record keeping. Maintained work order tracking system of open and closed jobs.

Medical Group of Michigan City 1994-1996

Patient Account Representative

Analyzed/reviewed patient accounts for timely settlement. Counseled/corresponded with patients and insurance companies. Interfaced with medical practitioners and staff. Developed account rep procedures that were documented for the first time. Attended several Medicare/Medicaid seminars to learn new regulations for billing compliance. Implemented updated medical billing codes to ensure timely processing and payments of claims..


Purdue University North Central Westville, IN

Associate Degree of Science General Business-Accounting/Marketing

Davenport College Merrillville, IN Executive Assistant Certificate General Business-Accounting

References available upon request

Steady Hand Award JWHicks November 2017

"In recognition of a team member who works with consistent, preserving determination in their work and contributes positively to promote a stable efficient work environment."

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