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accounts receivable, commercial collections, customer service

Location:
Houston, Texas, United States
Posted:
May 16, 2018

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Resume:

Shonah Reed

**** ********* **, *******, ** *****

ac5hax@r.postjobfree.com 832-***-****

A multi-faceted, solution focused team member, with a vested interest in achieving goals and objectives with over 9 years of experience in Accounts Receivable and Commercial Collections. A forward thinking problem solver with excellent analytical, organizational and time management skills, and the ability to maintain a high level of attention to detail. Excellent interpersonal, verbal and written communication skills, with the ability to establish and maintain positive, effective working relationships. Self-motivated with the desire to consistently improve performance and gain further knowledge. Ability to work in a high volume environment while dealing with complex issues and proactively anticipate challenges.

Areas of Expertise

Credit & Collections Cash flow Maintenance Decision Making

Accounts Receivable Credit and Debit Memo Team Building

Leadership & Multi-tasker Customer Relationships Account Management

MS Office Analytical & Negotiation skills Excel

Professional Experience

Roma, Kirshbaum & Schmidt, Houston, TX 2017 to 2018

Commercial Collections – Direct contact in business to business collections via telephone, email, fax and letter. Researched and resolved customer disputes to facilitate payment of past due collection accounts. Negotiated settlements between clients and customers. Utilized the internet and “thinking outside the box” to skip trace customers to establish contact. Utilized state agencies to facilitate account resolution. Completed various tasks as assigned by management.

American Poolplayers Association, Montgomery County, TX 2013 to 2016

Franchisee – Owned and managed the daily operation of an APA Pool League. Established APA Pool League in a previously undeveloped territory. Followed established guidelines of Franchisor of business strategies and promotions to attract and recruit players to build teams. Instructed new players on League Pool play, APA Rules and Scorekeeping. Monitored weekly scoring, match input and handicapping. Collected weekly fees and managed Player’s Fund finances for qualifying tournaments, awards and travel assistance to the Annual Championship tournament in Las Vegas, NV.

NextiraOne Telecommunications Systems, Houston, TX 2002-2004

Account Manager, Accounts Receivable - Protected company’s assets through inbound and outbound collection calls, challenge resolution and customer service related issues. Addressed escalated customer billing and collection issues to assure that monthly portfolio collection goals were achieved. Advised remittance group on proper application of customer payments as needed. Reconciled customer disputes as they pertain to payment of outstanding invoices. Responsible for running monthly aging report and addressing balances over 90 days old.

Shonah Reed

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Responsible for meeting and exceeding collection process metrics and quality control to insure high level of on time payments. Professional written and verbal communication skills. Complete various tasks as assigned by management.

Key accomplishments:

Managed $4.3M per month in portfolio receivables for customers such as Northrup Grumman, Merck Medco, ABN Amro Financial Services and the Tennessee Titans

Resolved and processed customer payments, credit and debit memos and customer refunds

Completed at Customer’s request, consolidated billing, Excel spreadsheets of open invoices, and participated in weekly customer conference calls.

Cisco, Inc., Houston, TX 2000-2001

Assistant Collection Manager - Direct report to the Collection Manager. Conducted collector file reviews, pulled phone time reports and performed random spot checks on collector and account activity. Client liaison to confirm payments and obtain backup information from Clients to assist in collection of accounts. Assigned new business to the collector’s. Moved accounts to assigned collector and closed out accounts in the system.

NAPA Auto Parts, Atlanta, GA 1999-2000

Account Manager, Accounts Receivable - Protected company’s assets through inbound and outbound collection calls, challenge resolution and Customer Service issues. Addressed escalated customer collection issues to resolution. Reconcile customer disputes as they pertain to payment of outstanding invoices. Responsible for meeting/exceeding collection process metrics and quality control to insure high level of on time payments and professional communications. Utilized monthly aging reports to resolve debt over 90 days delinquent. Recommended bad debt adjustments to Collection Manager and completed quarterly write-off packets. Reviewed and resolved credit hold orders.

Key accomplishments:

Managed $2.4M per month in portfolio receivables for current customers; major customer was Virginia Department of Transportation, Richmond, VA

Milliken and Michaels, Metairie, LA 1996-1999

Commercial Collections - Direct contact with debtor companies through inbound and outbound collections calls. Obtained payment of past due debts using challenge resolution skills. Perform skip-tracing procedures in an effort to locate responsible parties and obtain payment. Negotiated payment arrangements and settlement agreements between creditor and debtor. Prepared accounts for Legal Action as required to be sent to the Legal Forwarding department.



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