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Medical Billing Customer Service

Torrance, California, United States
May 17, 2018

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Doreen Nakabayashi

***** ***** ***. **** ***

Torrance, CA 90505


310-***-**** cell

Qualifications Summary

Trained in ICD-9, ICD-10, and CPT-10 as well as CMS 1500 form.

Knowledge of posting payments, appointment scheduling, EOB, and HIPAA

Experience with insurance verification, payment adjustments, and bookkeeping.

Experience with Blue Cross, Blue Shield, Medicare, Medi-cal, and other providers.

Ability to manage, coach and mentor others

Hard working and motivated with excellent interpersonal and phone skills.


Torrance Adult School, Torrance, CA – Medical Billing and Coding, September 2016 - 2017

PCI College, Cerritos, CA – Diagnostic Medical Sonographer Diploma 2009

El Camino College, Torrance, CA

Attended general business management courses.

Work Experience

Medical Billing and Coding Externship at Skyline Urology

Torrance, CA 2017 to 2017

Called insurance companies to verify that the patient had insurance at the time of service.

Submitted secondaries.

Resubmitted claim to the secondary with EOB and or denial notice.

Posted payments to reflect patient responsibility or make an adjustment.

Submitted appeal letters.

Looked up patient records and copied their file.

Ultrasound Tech, Lestonnac Free Clinic,

Los Alamitos/Orange, CA 2009 to 2013

Performed ultrasounds in gynecology, endovaginal, abdominal, and small parts.

Searched for and angled probe for points of interest with clear images.

Calculated values from measurements procured by images.

Analyzed results in preliminary reports and filed records.

Interviewed patients for their medical history and prepared equipment for imaging.

Ultrasound Technician Externship at Bellflower Medical Center,

Bellflower, CA 2009 to 2009

Determined which test to perform, reviewed patient history, and described method of testing to patient.

Performed extensive ultrasounds in obstetrics, gynecological, gastrointestinal, abdominal, as well as small parts.

Handled vascular studies related to upper/lower extremities venous/arterial, and carotids.

Assisted with ultrasound guided paracentesis, thoracentesis, cyst aspirations and biopsies.

Performed administrative tasks including answering phones, taking messages, filing and retrieving records, and taking patients to the radiology department.

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