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Customer Service Microsoft Office

Toronto, Ontario, Canada
May 17, 2018

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Sharon Elaine Stephens




Over last 2 - 5 years of experience in Administrative and Customer Service roles

Experienced in providing Technical Support and administrative data entry

Excellent communication skills; consistently maintain professionalism, interacting with clients and colleagues

Strong research and organizational skills

Knowledge and experience of basic accounting and bookkeeping

Self-motivated; demonstrate flexibility in dealing with changes and high pressure situations

Working knowledge of Microsoft Office Suite (Word, Excel, PowerPoint), RELEVANT SKILLS AND EXPERIENCE

Answered telephone inquiries and directed calls to appropriate department

Provided excellent customer service to ensure repeat business and customer retention

Responded to customer complaints with respect and understanding and effective solutions

Used product knowledge to explain services and promotional items

Explained policies and procedures to customers, which increased by sales 90% and improved retention

Researched and input customer and product information into database

Verified accuracy and completeness of data, inventory electronically

Photocopied, faxed and filed documents, use pagers, texting and cellular

Documented customer payments; made daily bank deposits, completed scheduling

Prepared conference rooms, calls, mail, interview, and filing

Maintained individual customer /client accounts by data entry update

Provided client support technical issue resolution via email, phone and fax EMPLOYMENT AND WORK HISTORY

Fraud Officer Cibc Manpower Present- 2018

Market Interviewer The Logit Group/Cedo Research 2016 - 2017 Temporary Office Worker Randstad Recruitment 2014 – 2016 Customer Service CCO KeyFacts Prime 2013 - 2014


George Brown College: Business, Liberal Arts, Language U of T University: Political History, Toronto, ON

IN-HOUSE: (On the Job training) Certificates in Financial, Technical, Sales.

(2) Sharon Elaine Stephens


Dear H.R and Managers:

Happily, applying for the preferred role as "CSR Freelance / Self-employed" At this time, consideration your company has no openings for Freelancers, is there Job openings internally, a referral or advertisement, entry level, suite my qualifications. Similar Responsibilities in: Call Centre Representative Roles with Administrative: Responsibilities, open and close office, call forward lines to Messaging Service. Process new reservations received by phone, e-mail, Internet and fax in a timely manner. Follow up with Financial, Technology, and B2B services, obtain authorization sales and extension of rental; includes follow-ups by phone, email or fax, texting, media. Answer inquiry calls from internal and external customers, which includes following-up to problem-solving questions.

Meet daily telephone and performance targets, knowledge of Technology applications. Complete daily task and participate in activities as scheduled by Management. Continuously promote and motivate clients or consumers and staff positive manner, Maintain a strong rapport with all staff levels assigned work. Qualifications for Candidacy:

Microsoft Office Suite, update-to-date

Applications & Technology

Excellent oral and written communication

Organized and multi-task oriented

Bondable & Honorable

Communications and Interpersonal skills

With mutual interests, please contact me when available, discuss options of employment role within your company and qualifications.

Best regards,

Sharon Elaines



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