Sign in

IT Technician

Fort Washington, Maryland, United States
May 15, 2018

Contact this candidate



CELL: 301-***-**** *** RIVER BEND ROAD



My goal is to leverage my managerial work experience, IT certifications, and university education to fulfill the highest expectations of the company’s job requirements.


CCNA Certification (Cisco Certified Network Associate), 2016. CCENT Certification (Cisco Certified Entry Networking Technician), 2016. COMP TIA A+ ce Certification, 2016

B.S. in Accounting, Federal Republic of Germany University, Ecuador 2001

(Banking, Finance, Corporate Accounting, Business Administration) Diploma in Accounting & Commercial Administration, Nacional Mixto Tena College, 1998

Diploma in Computer Operations, San Jose College, 1994 Executive Secretary Course Certification (Business Administration & Structure), SECAP, 1995


Volt Workforce Solutions / Apple, Virginia, USA, Mar 2018 – April 2018 Technical Repair Specialist

• Contract assignment with Apple Inc. to perform technical repairs and battery replacements on a variety of Apple products as per customer business needs.

• Engage in specialized technical repair, diagnostics and safety training with respect to various Apple products including iPhones, tablets, laptops and watches.

The Gadget Guys, Maryland, USA, February 2018 – Current PC Technician

• Perform Virus Cleanups and install/update anti-virus software.

• Carry-out swap, replace, reinstall as required to resolve PC hardware and software related incidents.

• Testing/Diagnostics of PCs, laptops, tablets and smart/cell phones

• Troubleshooting operating systems, peripheral devices, tablets/phones

• Image/Re-imaging PCs and troubleshooting OS issues for all versions of Windows.

Phoenix Stores Ltd., Bermuda, September 2016 – June 2017 Store Assistant Manager

• Managerial duties that include preparation and submission of staff scheduling and performance reports,

• Managing daily sales reports, inventory reports, cash/float/sales reconciliation, and store Accounts Receivables

• Management of all store inventory/products (purchasing/ordering, coordinating with distributors/providers, receiving product shipments, organization of inventory)

• Responsible for all IT related store operations and issues. Internal systems troubleshooting

• Providing excellent face-to-face customer service. The Centre on Philanthropy, Bermuda, July 2016 – August 2016 Volunteering – IT Technician

• Installation and setup of new computer hardware and software in the Centre on Philanthropy central office.

• LAN/WLAN installation and setup and

• Router and internal network troubleshooting.

Buzz (Take Five Ltd.), Bermuda, January 2014 – January 2016 Store Manager

• Management duties for multiple Buzz Café Locations.

• Troubleshooting hardware and software problems.

• Daily accounting, opening/closing, reconciling cash, staff managing and training

• Inventory management – stock-taking, placing internal/external orders

• Preparing buzz food/drinks products for sale

• Reporting store sales/inventory/employee activity to the Operations Mgr. Portofino, Bermuda, July 2010 – Dec 2013 (and Oct 2005 – Jan 2008) Take-Out Section Manager

• Management duties for restaurant take-out section

• Troubleshooting hardware and software problems.

• Daily accounting, opening/closing, reconciling cash, employee training, telephone and walk-in orders, large catering order fulfillment.

• Position frequently required overtime working hours.

• Work related software: proficient in all Microsoft Office applications

(Word, Excel, PowerPoint),

Inn On the Lake, Yukon, Canada, December 2008 – May 2010 Housekeeper / Receptionist

• Receptionist duties: booking reservations, guest orientation

• Employee Training & Recruiting

• Waitress duties: Serving breakfast & dinner, assisting chefs Residence (Smith’s family), Bermuda, March 2002 – June 2005 Nanny/Housekeeping

Casa del Constructor Hardware Store, Tena, Ecuador, Oct 2000 – Feb 2002 Auxiliary Controller

• Worked under a licensed accountant to perform all company accounting; customer sales/returns, payroll, bank deposits & drafts, opening/closing, operating cash register

Tenavisión Cable TV Station, Tena, Ecuador, 2000


Tena Municipal Gov’t, Tena, Ecuador, 1999

Auxiliary Secretary & Treasurer


• Fluent in English & Spanish

Contact this candidate