Customer Service Life Insurance

HAZEL L. CRAIG

**********@*******.***

Brick, NJ 08724 Cell: 732-***-****

RELEVANT QUALIFICATIONS

Support management by identifying the need for additional staff training, initiated meetings, kept leadership informed, and completed ad hoc request.

Adhered to Federal and state laws as well as best practices in daily execution of duties.

Conducted complex investigations, documented all relevant facts pertaining to debt collections, reported findings to applicable party; recommended legal action when appropriate.

Pay great attention to detail through due diligence, managed time active listening and streamlined processes when needed for efficient and effective production

Balanced debt collections with exceptional customer service: maintained assigned files in a confidential manner and documented all relevant facts pertaining to cases.

Analyzed facts and subsequently communicated findings to appropriate parties through accurate reports, consultation, or case strategy recommendations.

PROFICIENCIES

Management/Supervision

SAP

Salesforce

Office Applications: Word 2010, PowerPoint 2010, Excel 2010

Good Communication – Written and Verbal

Fair Debt Collection Practice Act – FDCPA

Fair Credit Reporting Act – FCRA

EMPLOYMENT CHRONOLOGY

Collection Consultant 2018 - Present Randstad Staffing / Canon Financial Service Mt. Laurel, NJ

Manage a high-volume portfolio of approximately 44 million dollars in past due leases for customers that consisted of sole proprietors to midsize and large businesses and municipalities

Make collection calls on accounts that are 31 days through 91 days delinquent on professional image equipment, production printer, office solutions and healthcare products

Communicate with Accounts Payable via phone and email to secure payment or payment arrangement; some skip tracing to locate right party contact

Perform all routine duties as it relates to resolving billing and cash flow issues, worked closely with internal departments as well as dealers both Canon Solutions and Independent

Contract Positions 2012 – 2017

Accounts Receivable / Credit and Collection Representative New Jersey

Making and receiving collections call on a high-volume portfolio of past due auto and personal loans, credit cards, medical accounts as well as first and second mortgages

Put vehicles out for repossession – instructed members on what is needed to redeem vehicles

Assisted in developing collections queues and a Pre-legal collection letter that were complying

Assisted in a detailed oriented manner in loan modifications, loan workouts focusing on customer service

Set up financing for clients that request auto debit payments and performed all other AR functions to ensure accounts are reconciled including addressing all credit card charge backs

Filed law suits, request motion to enter judgment, handled all bankrupt accounts, communicate with courts in multiple jurisdictions

Composed all of AR’s correspondence

Conducted customer interviews to determine if they qualify for a loan modification; made recommendations for Home Affordable Mortgage Program (HAMP), forbearance, or interest only modifications

Prepared and filed chapter 13 bankruptcy proof of claims (POC) to protect the bank’s interest; assist our attorneys with filing Motion for Relief (MFR) in order to start foreclosure proceedings

Credit Analyst 2008 – 2012

Cooper Notification Long Branch, NJ

Spearheaded the flow of work in a face pace environment within the AR department using SAP and GetPaid, implemented improvements that reduced risk and streamlined processing times.

Controlled the movement of goods, prevented orders from being shipped until past due invoices were paid

Ensured efficient processing of credit applications, reviewed Dunn and Bradstreet to analyzed credit data and financial statements to determine credit worthiness of potential and existing customers.

Built rapport thru exemplary customer service: worked with international customers in the Middle East, Hong Kong, Germany, and South America; prepared requisite documentation using SAP and followed up promptly on issues of concern.

Handled daily routines with autonomy and confidence and reduced the age of Accounts Receivables by changing customers’ habits.

Used Salesforce software to get current data on customers and update when necessary

Assisted in physical inventory

Collector 2006 – 2008

Ruben & Raine Eatontown, NJ

Performed routine collection functions judiciously: billed insurance companies, contacted debtors on self-pay accounts

Adhered to best practices and company policies in handling past due medical accounts of major hospitals.

Negotiated to attain result-oriented remedies to resolve issues for all parties.

LICENSE AND CERTIFICATES

New Jersey Life Insurance

New Jersey Substitute Teacher Certificate (pending)

EDUCATION

Bachelor of Business Administration, Cum Laude Schaumburg, IL

American InterContinental University

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