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Customer Service Office

San Antonio, Texas, United States
May 15, 2018

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**** ********

San Antonio, T.X 78237

Amy L. Camacho


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Summary of Qualifications:

Twenty years’ experience in Human Resources/Benefit Coordinator, Office Administration work, Account Receivables, Customer Service Representative, all inbound and outbound calls and all office work correspondence. Proven ability to exercise good judgment and discretion. Analyzing and resolving confidential, difficult, and sensitive situations with diplomacy and tact. Excellent on meeting deadlines on multiple tasks and being on time and ready to work. Able to work on pipelines and be on top of task. Great communications skills and engaging with customer to resolve their needs.

. Complete personnel status change to include compensation calculation employment agreement

. Update/Calculation benefit deductions

. Process new hire benefit enrollment and life events

. Conduct high volume of candidate on-boarding background, education verification, paperwork processing and all data entry

. Excellent communication skills, able to communicate ideas effectively

. Dependable performer, can be counted on to complete tasks every day

. Quick learner can pick up new tasks in a short period of time

. Motivated team player and friendly like to help everyone and strong contributor

. Excellent to attention details and communication skills

. Ability to handle high strong call volume task with accuracy inbound outbound calls

. Maintain all confidential personnel and other related files

. Preparing meeting and revising all plans

Summary of Responsibilities:

. Full charge of office correspondence

. Ability to maintain accurate records and accounts of financial transactions

. Keeping all accounts organized and in order

. Tracking account discrepancies or any unusual account activity of any kind

. Working with online payments

. Keeping track that all accounts are ensure and properly maintained

. Communicating well with supervisor and making sure all flows well Software

MS Office, MS Word, MS Excel, MS Power Point, Outlook, Word Perfect, Emails, Adobe, Oracle (Taleo) Acrobat. 10key, fax-machines, calculators, filing accounts and records. Knowledge* ERISA,ADA,DOL, HIPPA REGULATIONS . Answering multi – line telephones, transferring calls taking messages and handling high call volume, IM verification of employment to make sure we close on loan on time. Great Customer Service. Familiar in working with software Velocify, Cadence, Phone Jabber, TWN, emails. Employment History:

CENTENE CORPORATION- July 10,2017 to Present ( Member Advocate) Assisting in giving resolutions for Medicare /Healthcare customers. Answering inquiries from memebrs and or providers regarding claims, eligibility, covered benefits, authorization and pharmacy related matters. Provide assistance to members/Providers regarding website registration and navigation.

(CSR1) Outbound calls to customers. (CSR11) Inbound calls from customers.

(Medicare Advocate) Researching the difficult information to resolve for customers. Sending out all correspondence in a timely matter to stay in compliance. Material request, Ordering ID Cards, Changing PCP, PPG. Health care programs collaborating with networks of physicians,hospitals, and supportive healthcare services to deliver the best care for each person. Centene provides health through Medicaid, Medicare, and Health Insurance Market plans.

STRATEGICSTAFF AGENCY/USAA- July 6,2016 to March 20,2017 (Fulfillment Specialist/Loan Processor)-VOE-VA/CONV LOANS) Department- Excellent Customer Service working as a team or by myself performing all processing and pre-closing tasks on VA/CONV loan applications. Resolving issues and responding to members and third parties inquiries to keep parties informed and loan status and meeting service level. Knowledge in working with completing mortgage loans, contacts credit bureaus, employers, and other sources in order to check applicants' credit. May analyze financial and credit data to

determine the acceptability of the loan risk in support of bank, investor, and regulatory policies. Familiar in

working with software Velocify, Candence, Phone Jabber, TWN. Ensuring loan application are accurate and supporting documentation is complete. Working a pipeline of loans and checking if there are instant hit of employment. If not we call out to employer and get the verification from employer. Strong written communication abilities,grammar,and punctuation.Doing all the research on loan and communicating with

processor, underwriter, and closer. I am the back up for the processor making sure loan is as followed to their needs. As a team we work together to assist the processor to complete the verification of employment to make sure we close on loan on time.

WELLS FARGO CORPORATE- Jan. 2015 to April 22,2015 (Collection 111 Specialist) May 04,2015 to Nov. 12,2015 -(LOAN SERVICING SPECIALIST 111)-Collection Department- Professional Customer Service and follows-up skills, business to business experience.Work in a team environment with other departments and high call volume with attention to details.Great Customer Service working with customers and mortgages.FHA, Conventional loans, Sallie Mae and Va. Taking mortgage payments inbound and outbound calls. Assisting customers if they couldn't make payments and seeing what option is best for them so we can put them in a affordable plan through home preservation department. Loan Servicing Specialist 111-Foreclosure Debt, reinstating or setting up payoff request for customers. Working, with home equity, appraisals, flood verification, income, titles .Working with home preservation closely and together completing loans. If sale date is two days before sale date working out a postponement with customer. Explaining their options if they qualify for any loan modification explain to them their options or if not wanting to retain their mortgage then looking into liquidation options. Bankruptcy Debt, explain to them there in chapter 7 or chapter 13 and the payments that are needed. Explaining to them there processor or bankruptcy trustee can at that time assist moving forward. Engaging with customers all situations are different and assisting to the best of my ability.Default Servicing engaging,understanding and advises customers of available solutions to resolve mortgage delinquency. I understand the importance role of servicing loans and ensuring customers on receiving the best support through the difficult time of servicing Home Mortgage Foreclosure/Collections/Home preservation.Understanding real estate appraisals, title reports, and real estate transactions. JP Morgan Chase Financial Service Bank - August 05, 2013 to Feb. 24,2014 : (Financial Service Advisor)

Working with Electronic Benefits Transfer (EFS) Program Covers Snap, Tanf. Professional customer service

and follows-up skills, business to business experience,work in a team environment with other departments and high call volume. Attention to details, Proficiency with computers skills, emails, claims, Misdispense, adjustments, pin base, signature base, consumer credit cards, personal loans and lines of credit risks. IM messaging.( Knowledge in MS Word and Excel)Ability to develop relationships with customers. Collection Debt. calling customers who have fell behind on their payment and set them up on programs. Ability to work well with little supervision. Positive attitude and encourages suggestions department improvements as personal development. Muti- Tasking at all times and ability to make customers happy and resolve their needs. Building a relationship/rapport with customers. Quick learner and punctual on attendance.Work with debit and credit card payments! Customer will call in to make a payment or I will call out and engage on helping customers on making a payment. Help customers and engage with them to make a payment on the home mortgage and ways to help them. Authentic Dental Lab – September 3, 2000 to January 7, 2015 Team Lead Porcelain Department (Dental Technician) of 6 employees. Running front and back office correspondence. Opaue, Porcelain builder and trainer. Competency Based High School (CBHS) – August 12, 1999 to August 2000 Office Clerk- Obtaining all files confidential, filing, helping with enrollment of students who want it to enroll to High school. Helped with typing all important documents for head secretary to make sure all was correct and helped with all projects.


Maria Perez 210-***-**** Employer (CBHS)

Lulu Ramirez (210) 254-***-**** Employer (Authentic Dental Lab) Rachel Morgan 254-***-**** Most recent employer (Centene Corporation) Education:

Honor Graduate Memorial High School -1998

College Everest Institute Billing and coding -2007

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