Business System Analyst

Pravesh Hamal

Business System Analyst

*Available for C2C projects only

*************@*****.*** Ph :( 408)940-0800ext.1003

Professional Summary

Business Analyst with 7+ years of diverse IT experience in Financial Services, Consumer Risk and Credit Analytics, and Healthcare.

Good understanding of various fixed income, annuities, mutual funds, pension funds, tax-deferred and after-tax annuities, IRAs, brokerage accounts, and Asset management.

Expert in documenting functional specification for business process improvement and automation, data modeling, and system architecture.

Proficient in transforming business requirements into functional specifications, focusing on workflow analysis and design, business process reengineering, UI design, portal design, and process flow modeling.

Highly skillful in conducting/coordinating requirements gathering session (RGS), Joint Application Development (JAD) sessions, and brain-storming sessions with subject matter experts (SME).

Extensive experience in producing UML data models, creating Behavioral diagrams (Activity diagram, and Sequence diagram) and Structure diagrams (Class diagram and Data flow diagram).

Expert in preparing Business Requirement Document (BRD), Functional Requirement Document (FRD), Use Case Document (UCD), and Test Case Document (TCD).

Intuitive understanding of business processes and efficient in performing GAP analysis, SWOT analysis, Root-Cause Analysis and Impact Analysis.

Strong knowledge of SDLC including Waterfall and Agile methodologies.

Proven ability in defining, preparing, and documenting entire Testing Life Cycle (TLC), and User Acceptance Test (UAT) plan.

History of excellence in Data Modeling, Data warehousing, Data Analysis, Quantitative analysis, Reporting processes, Data Migration, Creating Dashboards, and End-user Training.

Strong business acumen, strategic thinking, communication, interpersonal and presentation skills, adept at creating, editing, and coordinating extensive communication networks.

Creative and Self-Starter with integrative thinking skills, capable of forming and maintaining positive and productive working relationships in internal, external, independent, and team environments.

TECHNICAL SKILLS

Operating Systems: WINDOWS XP/ 2000/ 2007/ VISTA

Databases: MS-Access, MySQL, Oracle, SQL Server, Sybase, Teradata, OLAP

Data Modeling Tools: UML 2.0, Power Designer 16.0, PeopleSoft 9.2, Rational Rose, MS Visio, Gliffy

Office Suites: MS Word, MS Excel, MS Access, MS PowerPoint, MS OneNote, MS Projects

Communication Tools: MS Outlook, Lotus Notes

Document Management Tools: SharePoint, Clear Case

Defect Tracking Tools: Silk Central, Agile, JIRA, Quality Central

Business Intelligence Tools: Hyperion, Business Objects, Cognos

Messaging: IBM MQ Messaging, SWIFT Messaging (SWIFT Alliance Access, SWIFT Alliance Gateway), SIDE Reporting & Viewer (Eastnets), Unix Shell Scripting, SQL Oracle, MSSQL

EDUCATION

Bachelors in Business Administration

PROFESSIONAL EXPERIENCE

FICO – San Jose, CA Nov 2014 to Present

Sr. Business System Analyst

Industry – Consumer Risk and Predictive Analytics

FICO introduced analytic solutions such as credit scoring that has made credit more widely available, not just in US but around the world. FICO’s innovative solutions include the FICO® Score, industry-leading solutions for managing credit accounts, identifying and minimizing the impact of fraud, and customizing consumer offers with pinpoint accuracy. Currently working on an application Consumer Income Score (CIS), another innovative product that calculates individual’s income and credit risk. The application is designed to facilitate informed credit decisions (Risk of default, Cost of credit analysis) for Federal Credit Unions (FCU) and Pay-Day lenders.

Responsibilities:

Gathered business requirements, analyzed business process, collected data from various sources, analyzed data, and monitored performance.

Experienced in maintaining software applications on Mainframe, HP-Unix and Windows based systems.

Translated business requirements to functional requirements and technical specifications with help of Data flow diagrams (DFD) for developers.

Analyzed research data with UX team, generated insights about user goals, needs and pain points using affinity diagrams.

Customized page layouts for Salesforce standard and custom objects.

Facilitated brainstorming sessions with Product and UX teams in concept generation and feature ideation. Executed end-to-end UX design for multiple departments: Product, Marketing, Enterprise, e-Commerce, and cross-channel publication.

Provided support to application developers to help integrate applications with Site Minder Single Sign-On.

Analyzed economic data using statistical tools like SAS, SPSS to ensure data quality.

Produced Requirements traceability matrices (RTM) to support the application development, and control changes on requirements.

Performed GAP analysis for new application requirements and prioritized them based on the business needs to identify critical features required for each release.

Assisted the Quality assurance (QA) team in writing, executing the Test plans and Test cases.

Ensured that the test cases, test script, and test scenarios covered all the points mentioned in the business requirement document (BRD) and functional specification (FRD).

Worked on post production validation (PPV) to ensure that all the enhancements worked smoothly.

Assisted business users with User Acceptance Testing (UAT) and received sign-offs on the new application.

Environment: MS Office (Word, Excel, Access, PowerPoint), Kanban, Mainframe, Teradata, SQL, Agile, JIRA, SAS, SPSS, MS Outlook.

Citigroup – New York, NY Feb 2013 to Sept 2014

Business/System Analyst

Industry – Financial Services

Citi’s GTS business offers integrated treasury and trade solutions and securities and funds services to MNCs, FIs, and the public sector around the world. Citi has the largest proprietary network spanning over 95 countries with $396 billion in average liability balances, $12 trillion assets under custody, and $3+ trillion in daily worldwide transactions. The project accomplished the integration of various reporting platforms into a single reporting platform (PEARL). Worked on mapping all liability balances and data migration for the Liquidity and Investment module of GTS, including all the countries in which Citi provided Liquidity and Investment services.

Responsibilities:

Conducted brainstorming sessions with business users and SMEs to gather business requirements; additionally, facilitated Joint Requirements Planning (JRP) sessions to better understand the business domain, requirements, and project scope.

Customized Page Layouts for Salesforce.com Standard and Custom objects.

Testing Mainframe applications for modifications made.

Facilitated data mapping exercises to understand data flow, compliance, and regulatory requirements with respect to liability balances (BASEL II, US GAAP, and IFRS, SOX).

Documented business requirements and functional specifications with mockups to explain in detail the business implications and impacts.

Created sequence diagrams and dataflow diagrams using UML to facilitate better understanding of the process.

Coached and developed a distributed team of business executives and technical professionals regarding Agile roles, routines and responsibilities resulting in a more thorough understanding of Scrum/Kanban and a faster start up time to developing software.

Interacted closely with designers and software developers to understand application functionality, facilitate data migration, as well as updated them about end-user sentiments.

Involved in preparation of test plans and test strategy documents and documented entire testing processes, test cases, and test results.

Attended JAD sessions to understand the impact on other lines of business.

Conducted feasibility analysis for automation of reports and inclusion into the dashboard.

Conducted training sessions to train business users in using the PEARL (Business Objects) reporting application.

Worked on the post implementation support while the application was in production.

Environment: MS Office (Word, Excel, Access, PowerPoint), Hyperion, Business Objects, Agile, UML, RUP, MS Outlook, Quality Central.

Barclay’s Capital – Washington, DC April 2011 to Dec 2012

Business Analyst

Industry – Financial Services

Barclay’s Capital is one of the leading financial institutions in investment banking, global wealth management. Barclay’s are a leading securities lending agent with operations in 71 markets (36 equity and 35 fixed incomes) around the world. The project accomplished creating a reporting structure to calculate daily NAVs, daily fees receivable, total collateral held against securities lent.

Responsibilities:

Interacted with SMEs, securities traders, and business users to gather requirements and understand the business process. Conducted controlled brain-storming sessions with project focus groups.

Involved in gathering and synthesizing business requirements and translated them into functional requirements to be used as input for design specifications.

Mastered knowledge of securities lending business (including trading in equities, fixed income products) in order to document business requirements accurately. Also gained expertise with security reference data in investment management.

Acted as liaison between the SME’s and the technical teams; handled scheduling, resource planning and allocation matters, as well as conducted status meetings and compiled reports.

Extensively worked on documenting user requirement specifications and business process; additionally assisted in developing system requirements.

Designed data flow diagrams and data process models to present a better view of the system that enabled the technical team to identify key processes.

Analysis and modifications of PLAS Mainframe system for process flow corrections.

Contributed to customization, enhancement, update, and changing functionalities of the reports using Cognos.

Carried out specific data processing and statistical techniques using SAS/ SQL.

Worked on Bloomberg terminal to update daily security values for NAV calculations.

Environment: MS Office (Word, Excel, Access, PowerPoint), SQL, Bloomberg, Cognos, RUP, MS Outlook.

ICWGROUP Insurance Services – San Diego, CA July 2010 to March 2011

Business Analyst

Industry – Insurance Services

ICW Group represents a group of multi-line property and casualty insurance carriers providing workers compensation, earthquake and personal / business auto insurance.

The requirement for the project was to design and develop a web-based insurance application for the users. This application had different types of policies and different types of payment methods for different policies. This System handled the information of all the Accidental Insurance Policyholders including their different types of policies, policy numbers, Insurer’s name, Vehicle type, Type of Insurance to the vehicle/person, Insurance code, Insurance Agency area, Agency Code, Division of field officer, Payment method, Policy Payment Date etc.

Responsibilities:

Collaborate with system analysts, software engineers/ architects, and the business users to develop both high-level and detailed application models that meet the business needs.

Provide overall business systems analysis and design support; including system testing.

Studied and assessed the clients systems and business processes.

Developed project plans and managed scope.

Used Rose and Visio to model the process using the UML to create Use Case Diagrams, Activity Diagrams, Data Flow Diagrams, Sequence Diagrams and Collaboration Diagrams.

Used SQL queries to filter data within the SQL Server.

Worked with different Subject Matter Experts (SME’s) to define and gather requirements for Life and Annuity Insurance.

Transformed XML data to various types of documents.

Involved in converting the User requirements into business requirements, functional requirements and also created business process models from the requirement specifications.

Worked with user groups to provide training, resolve questions, assess user needs and recommend changes.

Developed status reports and other project communications.

Provided key input in working with users in defining project and system requirements.

Performed functional testing and User Acceptance Testing (UAT).

Developed user guide for the Policy Quotes and Claim functions and also part of the team reviewing the system document for production support.

Primarily acted as the primary liaison between the business line, operations, and the technical areas throughout the project cycle.

Environment: MS Visio, UML, MS Excel, RUP, MS PowerPoint, Rational Requisite Pro, Quality Center, SQL

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