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Executive marketeer with international experience

Location:
Cairo, Cairo Governorate, Egypt
Posted:
May 15, 2018

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Resume:

Alain Stragalis

E-mail: ac5gse@r.postjobfree.com Mobile: 012*-***-**-** (Foreigner holder of Egyptian Residence) LinkedIn Profile: http://www.linkedin.com/in/alain-stragalis-6b456560 Executive Summary

• Multi-cultured with a multi-lingual background.

• Fluency in French, English and Arabic (spoken fluently with fair writing skills).

• Familiarity with office organization and optimization techniques

• High degree of multi-tasking and time management capabilities.

• Outstanding written, verbal communication, integrity and professionalism.

• High level of proficiency in MS Office (both Windows and Mac OS).

• Excellent sales and marketing work experience.

• Customer Service Orientation and Awareness training module, Juffali Automotive Company (JACO), Mercedes-Benz, June 4th, 5th, 2005.

• “Certificate of Excellence”, 2nd prize, Sales Executive of the Year Award Contest at (previously) Daimler-Chrysler Middle-East (DCME), Dubai, March, 2005. Work experience

• Freelance graphic designer, Feb 2016 – Feb 2018, Montreal, Canada

• Attended client meetings to understand the business objectives and client requirements.

• Interacted with the client on the concepts and getting them approved.

• Creative use of innovative ideas to come up with new ideas and designs.

• Presentation of finalized work to clients and their feedbacks. Senior Bi-lingual Point of Sale (POS) Analyst at Global Payments Canada, Nov 2015 – Jan 2016, Ontario, Canada (Contract-basis)

• Identified and resolved customer inquiries regarding accounts and global transaction processing.

• Consistently maintained professional telephone etiquette and protocol in both English and French languages.

• Educated merchants on policies, procedures, products and updates thereof.

• Communicated technical and customer service information effectively to ensure customer understanding while growing rapport with them.

• Accurately documented merchant conversations in appropriate systems in a fast-paced environment.

• Escalated all issues in an organized and timely manner to corresponding departments. Marketing Manager at Lucky Stars Casino, InterContinental Hotel, Sep 2009 – Jun 2015, Cairo, Egypt

• Formulated a yearly budget-allocated marketing plan to be approved by the owners.

• Set up a complete CRM (Customer Relationship Management) program to both, acquire new customers and retain existing ones thru various marketing and CRM activities.

• Utilized several creative BTL (Below the Line) marketing techniques (such as direct mailers, invitations to clients/prospects) to acquire new customers. Mercedes-Benz, Giza National Automotive (GNA), Dec 2008 – Aug 2009, Cairo, Egypt Business Development Manager (BDM)

• Managed all Mercedes-Benz Corporate Identity (CI) in conjunction with Mercedes-Benz headquarters in Germany.

• Actively participated in the management of several marketing events as well as efficient utilization of POS (point of sale) material.

• Organized and managed a “sales mix” (tallied up score) for the sales department based on the amount of completed test drives, quality of submitted daily test drive reports, and event participation.

• Conducted several integrated press campaigns to promote new products thru special financing programs.

Mercedes-Benz, Juffali Automotive Company (JACO), Dec 2003 – Dec 2008, Jeddah, KSA

(I) Assistant Marketing Manager

• Compiled several product information updates and presentations to the sales department and explanation thereof.

• Successfully trained and assisted a select number of candidates on the product, its heritage, core Mercedes-Benz values, and past successes.

• Handling of all marketing tasks and responsibilities including making sure all dealers and branches successfully complied with all marketing and integrated press campaigns.

• Coordinated and completed several marketing events and new model launches.

• Successfully implemented correct Mercedes-Benz Corporate Identity guidelines throughout all MB dealerships in the region.

(II) Senior Sales Representative

• Sustained a full sales experience in passenger cars including the use of an online car configurator to facilitate the virtual sale of any model.

• Successfully met my monthly target of passenger car sales. Saudi Business Machines (SBM, IBM), Mar 2000 – Apr 2003, Jeddah, KSA Sales Representative

• Researched and compiled several reports on the various USPs (unique selling points) studied between the I.B.M machine and the rest of the competition.

• Chosen as the only successful employee to engage in a role-play to act as a potential client and aggressively reject the sale of the company product.

• Successfully sold and achieved target sales.

• Trained and deputized junior staff in the absence of the Sales Manager. Qualifications and Training

• Passenger car training courses: (W/V 221), DCME, Dubai, UAE, 2005, CLS 404, DCME, Hatta Resort, and Dubai, UAE, October 2004, R171 SLK Class & W204 C Class product training, W164 (M-Class), W/V 221 (S-Class), R171 (SLK-Class), W204 (C-Class), CLS-404 (CLS-Class), June 2004, W164

(new M-Class), product training, Daimler - Chrysler, Dubai, UAE, May 2005.

• Certificate of Excellence, 2nd place, and Sales Executive of The Year Award contest, DCME, Dubai, UAE, 2005.

• Customer Service Orientation and Awareness Training Module at Juffali Automotive Co, Jeddah, KSA, June 4-5th,2005.

Education

Bachelor of Arts (BA) 1993 1998

The American University in Cairo (AUC)

• Major Course of Study: Political Science.

• Specialization: International Relations.



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