Sign in

Medical Billing Customer Service

Houston, Texas, United States
May 15, 2018

Contact this candidate


La Tasha G. Lee

**** ******* * ***** *******, TX. 77095 832-***-****

Professional Summary

Self motivated proficient and analytical Medical Billing Representative seeking long term employment in an organization where I can grow professionally and further enhance my skills. Driving company’s Core Values by developing trust and respect among peers and staff. To leverage my 15+ years of client facing skills as a Medical Billing Representative in a call center environment with experience in Billing. Ensure team is delivering excellent customer service and demonstrating high degree of professionalism. Core Qualifications

• Exceptional mathematics and accounting skills for quick and easy calculations

• Organized and thorough in all paperwork and 10-Key data entry and Order Entry

• Efficient in time management and multitasking

• In-depth knowledge and understanding of auto-pay systems

• Excellent customer service skills both on the phone and in person

• Professional yet personable demeanor upheld at all times

• Microsoft Outlook, Microsoft Word Spreadsheet and Excel

• Lotus Notes and R12 Oracle • EClinicalWorks • Navicure

• SAP and MediSoft experience

Office Skills

Assertiveness Excellent communication Accountability Integrity Extremely organized Adaptability Customer Oriented Enthusiastic Ability to Multitask Transaction processing Billing and invoicing Detail oriented with strong memory Composed and professional demeanor

Resourceful and reliable worker

Billing Administrator

Ricoh Houston, TX June 2015 to April 2018

• Responsible for 100% accurate and timely customer billing utilizing knowledge of company products, processes and internal resources.

• Obtains meter reads, purchase order numbers and other billing information, as necessary, from customers and other Ricoh personnel.

• Creates final billings as required for end of term contracts. Creates and maintains contract records and billings. Responsible for maintaining all paperwork in customer files.

• Reports unbilled contracts information to Supervisor on a monthly basis. Reconciles vendor credits to the contract billings and assists in training with Associate and Senior Associate representatives.

Billing Specialist Home Health

Community Health Systems Houston, TX November 2014 to June 2015

• Posts payments daily to date of service. Maintain all payment information in the correct agency folder.

• Ensures all EOBs, checks and Credit Cards received via mail, FedEx and Fax are appropriately scanned, named and uploaded to the shared drive as received.

• Responsible for correcting posting errors as identified by billing staff, maintains monthly payments logs and balances.

• Receives credit card deposits information and logs-in to enter credit card charge into First Data. Prints a monthly credit card report and maintains in a monthly file. Account Receivable Posting/Unposting Specialist

Clinical Pathology Laboratories Austin, TX March 2014 to November 2014

• Responsible for the posting of payments from insurance companies, patients, or any third party payers, to customer accounts.

• Correctly identify the patient, account number to ensure accuracy & the type of payment and follow departmental procedure for account applications.

•Demonstrates ability to handle incoming paperwork efficiently, filing according to departmental process when completed.

• Based on information with payment, correctly apply payments, process refunds, or resubmit accounts as needed. Decipher insurance company codes to follow-up on payments or denials. Payment Posting Representative I

Austin Regional Clinic Austin, TX August 2012 to March 2014

• Researched reconciliation discrepancies and verified the balanced revenue receipts received from various patients and insurance companies.

• Generates any adjustments necessary to complete correct posting of payments and adjustments using appropriate A/R and ANSI codes.

• Examined patients' insurance coverage, deductibles, possible insurance carrier payments and remaining balances not covered under their policies when applicable. Evaluated patients' financial status and established appropriate payment plans.

• Confidently and adeptly handled claim denials and/or appeals. Identified and resolved patient billing and payment issues. Precisely evaluated and verified benefits and eligibility. Education

Medical Billing & Coding Insurance 2009 - 2010

Remington College Houston, TX

Contact this candidate