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Project Manager

Riyadh, Riyadh Province, Saudi Arabia
May 15, 2018

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Faraz Manzoor

Prince*, ITIL, CCNA


Having 13+ years of experience working in IT Solutions Management & Operations Positions managing IT Projects, IT Infrastructure deployment, ERP implementation and support, enterprise network & security, Datacenter operation and managing complex project of different sizes. Managed deployment of multiple IT Infrastructure and virtualization projects, including moving physical serves to virtual servers. Comprehensive knowledge of managing Cloud environment (IaaS, PaaS, SaaS), Virtualization, Networks and CISCO solutions, IPVPN, Backup & recovery, and ITIL & Prince2 standards.

Brief Details about my accomplishments and experience include:

Successfully completing Datacenter Projects such as setting up rack mountable Servers (Racks, raised floor, Structured cabling, Core switches, Domain Controllers, Exchange Server 2013, CISCO, Backup and Recovery, Virtualization, FM200 etc.).

Managed the Project of Oracle EBS R12 ERP (HR, FIN, SCM) implementation Oracle E-Business Suite with OTM on cloud, used infrastructure and Platform as a service successfully for a major Transportation Company, in K.S.A.

Managed the project of MS Office 365 migration in a Hybrid environment with Exchange 2013.

Proficient in managing CISCO switches, VMWare, Palo Alto PA-3020, HP DL380 servers, RAID Configurations, CCTV, Network cabling, Patch Panels, Symantec Antivirus Solution.

Experience in EMC Networker Backup software, Data Domain Storage with De-duplication, HPE StoreEver MSL2024 Tape Library and Acronis Backup Advanced.

Maintaining primary & secondary WAN links to 22 branches kingdom wide with CISCO routers and switches.

ITIL Service Desk implementation using Spiceworks for help desk and Asset Inventory.

Highly skilled in Disaster Recovery Planning with Backup & Recovery solution implementation.

Implemented Call Center System Setup with AVAYA IP Office 500.

Managed the project for Datacenter Design and consolidation, whereby all the main Servers of all Group companies will be hosted in a single location, with Tier - 2 datacenter capabilities. Datacenter was implemented with Leased lines from Mobily and STC including ISP services for load balancing and Disaster Recovery.

ERP implementation of Microsoft Retail Management Solution (RMS) and MS Great Plains Finance & Accounting Application project to implement a Retail solution between HQ, warehouse 4 Clinics and 6 pharmacies for RMC (Al-Hokair Group Company).

Adapt at providing application technical support and implementation.

A skilled communicator with strong interpersonal & relationship management skills.

I am looking to join a pioneering company like yours who are forward thinking and who work at a fast pace by use of latest technology trends.


Faraz Manzoor,


Faraz Manzoor

IT Solutions Manager / IT Operations Manager / IT Project Manager

Extensively experienced and goal-oriented Technology leader with over 13+ years of Information Technology operations & management experience. Change agent and Problem Solver with a passion for Technology; skilled in grasping the big picture; conceptualizing, developing and implementing solutions. Strong record of success in creating robust IT architectures and Infrastructures. Excel in developing and motivating highly focused teams that successfully meet and exceed company objectives.

Core competencies include:

Team Management

Project Management

IT Budget Planning


ERP implementation

Datacenter Projects

Cloud Solutions

Cisco Switches

IT Applications

Office 365



Professional Experience

April 2009 – Current Al-Jeri Transportation Co. (Aramco Contractors) Riyadh, KSA

IT Project Manager

Core Responsibilities

Managing IT Operations, Applications & responsible for Datacenter Maintenance, upgrade and Business Continuity.

Managed the project of Palo Alto firewall to secure the network with policy based routing.

Implemented the WAN (IP-VPN) Network connectivity for 22 branches through single ISP with secure connectivity with Firewall.

Managing Oracle Project for EBS R12 suite with FIN, HR, SCM and EAM with Oracle Transportation Management.

Implemented Backup power System with Liebert Emerson UPS System – 10 KVA and SDMO Diesel Generator – 40 KW.

Implemented Fire protection system (FM200) for the datacenter.

Managed Office 365 migration with Exchange 2013 hybrid environment Azure AD Connect.

Implemented VMWare with VCenter and migrated servers to Virtualized environment.

Upgrade of Obsolete Servers to HP DL380 Gen 9 servers.

Managed the migration project of Domain Controller and Exchange Server.

Implemented Acronis Backup Advanced with EMC Networker & EMC Data Domain Storage for regular backups and developed Backup Policy.

Managing LAN project for 21 sites with implementation of CISCO 2960 and 3560 switches.

Call center project implementation using Avaya and Third party Call center application.

Managed Datacenter & Infrastructure Design, and implemented procedures for monitoring, maintenance and administration.

Developed Project management and planning methodology and standards including participation in application development to deliver quality systems on schedule.

Managed IT budgets and implemented improvements to IT infrastructure.

Implemented an IT strategy to monitor new business requirements and implement technologies and systems in order to support the company vision and expected growth.

May 2008 – Mar 2009 FAS Holding Company (Al-Hokair Retail) Riyadh, KSA

IT Project Manager

Core Responsibilities

Managing Datacenter consolidation Project of 7 Business Units in coordination with Nortel. This required various calculations based on bandwidth capacity, Power calculations, Redundancy Planning, information gathering and taking handover.

Manage Data Center Facilities, Including UPS, FM200, HVAC, CCTV and Access Control.

Performing Comparative Analysis for all POS Machines throughout Retail environment and recommending the best suited Model for each.

Managing Project for Re-design of Network and bandwidth for the consolidated Datacenter based on a Tier – 2 level datacenter specifications. Redundant bandwidth deployment from Bayanat and STC for Datacenter, Major business centers and Malls.

Deploying & Setup of Windows 2003 and 2008 Servers, MS Project Management 2003 Server, SharePoint 2003 On Dell 2950 Rack Servers.

Managing Project for Centralized Domain, Exchange, Security, Help Desk and Field Support for all businesses of Holding Company (scope included all the shops, Malls and Business Centers).

Establishing Services Department to deploy SLAs for each business arm with specific technical requirements. Developed SLA for each business depending on the requirements.

May 2007 – May 2008 Riyadh Medicine Company (Al-Hokair Group) Riyadh, KSA

IT Manager

Joined as Head of IT to Coordinate the Application / Technical implementation Projects

Job Responsibilities

Implemented the project of setting up a new datacenter in HQ.

Successfully deployed MS Great Plains and MS Retail Management Solution for 5 pharmacies.

Designed and implemented connectivity of Pharmacies and Clinics with the Head Quarter using IP/VPN.

Setup system for monitoring network connectivity of branches.

Set up server rooms in clinics for local services and Managed IT technical staff to mange daily technical issues.

Established and implemented Policies & Procedures for IT Services to improve efficiency.

Developed Forms (Service Delivery and Support) for deploying IT Services to the users.

Training Technicians to accomplish daily troubleshooting tasks and implemented website for the company.

May 2004 – May 2007 Rajhi Steel Industries (M. Abdulaziz Al- Rajhi Group) Riyadh, K.S.A.

IT Project Coordinator

Joined as a Sr. IT Engineer to Develop an IT Department from scratch by implementing the best practices and to secure internal and external Networks.


Planning & Implementing WAN Network Infrastructure to develop a VPN for rajhisteel including WAN connectivity between 6 branches using VSAT provider.

Developed Policies & Procedures for IT Services in coordination with IT Manager, and developed procedures & Forms (Service Delivery and Support) for deploying IT Services to the users.

Migration Project (from Windows 2000 to Windows 2003)

Implementation and administration of a cost effective e-fax Project (Captaris RightFax) to streamline Sales & Customer Communications and receive faxes electronically.

Implementing Datacenter Projects (DMZ, Domain Controllers, DHCP, ISA 2000, Exchange 2000 and OWA 2000, McAfee Enterprise Antivirus) to setup a first stable Datacenter.

Upgraded network to 3COM / Cisco Switches (3560, 2950), Cisco Router (2621, 2821)and implemented Web-Washer Security Device (SMTP / HTTP/Anti-Spam).

Configuration and maintenance of Windows 2000 Advance Server based Domain Controllers, SQL Server 2000, ISA Server 2000, OWA and IIS Server.

Coordinating with IT Companies to develop network infrastructure and connectivity between braches.

Implemented the first Website for RAJHI STEEL after gathering department functionalities and requirements in coordination with third party developers.

Developed IT intranet using ASP .NET Architecture.

Oct 2000– Dec 2003 Academic Computing Labs UHCL Houston, Texas, U.S.A.

Sr. System Administrator

Managing campus datacenter routine tasks.

Managing Domain controller, Active Directory, User Accounts & privileges, etc.

Creating Users Accounts and Emails and Maintaining Shared Folders.

Troubleshooting and maintaining a network of 200 PC workstations & 100 Macintosh workstations with good cross-platform technical flexibility. Managing & Troubleshooting Network Printers.

Maintaining DHCP server, Exchange and OWA server.

Supervise & Train Junior Technical Assistants to install & service Ethernet-equipped PCs (Windows 2000, XP) and Macintoshes.


2001 – 2003 University of Houston-Clear Lake Houston, Houston, USA

Masters of Science, Computer Engineering. (G.P.A: 3.45 / 4.00)

Major in Designing and developing DSP embedded Systems. Minor in Internet Applications Development (JSP, ASP, ASP.NET, C#, CSS, HTML, CGI, PERL).Courses taken: Wireless Communications (802.11 a/b/g, Wireless Security), Engineering Applications, Remote Sensing Techniques through Satellites, Fault Tolerant Computing, High Performance Computer Architecture, Digital Signal Processing.

1997 – 2001 University of Houston- Clear Lake Houston, Houston, USA

Bachelors of Science, Computer Systems Engineering. (G.P.A: 3.41 / 4.00)

Major in Networking and Designing Digital Systems and Interfaces.

Minor in Programming & Adv. Mathematics. Courses taken: Telecom Networking Devices (OSI Layers, IP Subnetting, TCP/IP, IP/IPv6, Switches, Routers, ATM/Frame Relay), Telecom Switching Systems (IP Telephony), Real-time Digital Control, Linear Systems Analysis, Linear Circuits, Numerical & Discrete Mathematics, Adv. Calculus & Introduction to Telecommunications & Networking, Pascal/C/C++.

Certifications & Trainings

Prince2 Certified

ITIL Certified


Certified in Data Center Design & Virtualization Specialist

Palo Alto Firewall Training and Hands-on Workshop

EMC Networker & Data Domain Training

PMP Training & Workshop

Technical/ Management Skills

Project Management, Costing, Risk Analysis, Budgeting, Contract & Vendor Negotiations.

Data Center Setup & Management (Raised floor, Generator, UPS, HVAC power distribution, cabling copper / fiber and electrical, FM200, CCTV, etc.).

Palo Alto Firewall deployment and configuration.

Backup & Restore (EMC Networker and Data Domain, Acronis Backup).

Office 365 Migration project with Exchange 2013 hybrid solution.

Virtualization (VMware ESXi 6.5 with vSphere & Hyper-V 2012.)

Avaya IP Office 500 IP Telephony with Call Center Software.

Managed project for Fire protection system (FM200) for the Datacenter.

Installed Datacenter backup power Liebert Emerson UPS System – 10 KVA and SDMO Diesel Generator – 40 KW.

Implemented Oracle R12 EBS project including 3 Tier application setup with DEV, UAT and Production instances.

Upgraded server hardware to latest HP DL380 Gen 9 Servers.

Spiceworks, IT Helpdesk Software & PRTG for Network Monitoring.

Managing and Configuring CISCO Switches (3560, 2960) and working knowledge of Cisco Router (2621, 2821) and PIX Firewall 515E.

Administration of Windows Server 2008/2012, including creating domain Accounts & Email Accounts, Maintaining Active Directory,Managing Exchange Mailboxes and DHCP Server. DNS, DHCP, Sites & Services, Users & Computers, Group Policy, IIS, DFS, Home Folders.

Development of n-tier web-based applications (e.g. HTML, JavaScript, CSS, XML) using technologies from Microsoft (e.g. ASP, ADO, ASP .NET using C#) and also other technologies (Java Servlets, JSP, CGI-Perl) and C and C++.

Microsoft Office Suite 2016 including MS Project 2016 & MS Visio 2016.

Implemented Project Details

Network & IT Projects (Datacenter / WAN Setup / ERP)

Palo Alto Firewall deployment and configuration.

WAN setup for 22 branches though IP-VPN connectivity using P2P, Fiber and DSL through single ISP.

EMC Networker and Data Domain deployment project.

Acronis Backup and Configuration with test recovery environment.

Office 365 Migration project with Exchange 2013 hybrid solution.

VMWare deployment with ESXi & VSphere for creating virtualized server environment.

Call center Solution using Avaya IP Office 500.

Migrated Domain Controller and Exchange.

Managed project for Fire protection system (FM200) for the Datacenter.

Installed Datacenter backup power Liebert Emerson UPS System – 10 KVA and SDMO Diesel Generator – 40 KW.

Implemented Oracle R12 EBS project including 3 Tier application setup with DEV, UAT and Production instances.

Upgraded server hardware to latest HP DL380 Gen 9 Servers.

Complete Network Re-Design and Implementation of Al-Jeri Datacenter with Firewall, DC and Exchange Server.

Network Consolidation and Redundancy implementation using Leased Lines in Al-Hokair.

Datacenter Consolidation and Re-design to upgrade Tier 2 in Al-Hokair.

Microsoft Retail Management Solution (RMS) and MS Great Plains.

Personal Information

Mobile: + (966-**-***-****

Transferable Iqama

Marital Status: Married

Nationality: Pakistani


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