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Customer Service Administrative Assistant

Florence, South Carolina, United States
May 15, 2018

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Kecia Dixon

Administrative Assistant

Florence, SC 29505


• 7+ years of experience in administrative support and customer service roles.

• Well-versed in serving as first line of contact for clients and customers.

• Experienced in scheduling appointments, processing paperwork, accepting payments, and completing data entry.

• Result-oriented, qualified, skilled professional with extensive knowledge and experience in customer service.

• Able to communicate well with others, solve problems, and provide friendly customer service.

• Accomplishes goals and meets deadlines in a timely manner.

• Personable and professional.

Work Experience

Settlement Specialist

Volkswagen Group of America - Florence, SC

October 2016 to February 2018

I assist claimants with the buyback program that Volkswagen has in place currently. I have to close appointments in reference to claimants turning their vehicles back into Volkswagen for the buyback program daily. That consists of inspecting the vehicles for any vandalism under the buyback terms. Vehicles had to be tagged with the proper claim and VIN number and photographed to be emailed into the TDI settlement department. As a settlement specialist I had to obtain the claimants ID and their three forms daily.

Administrative Assistant

Pee Dee Mental Health - Florence, SC

June 2016 to August 2016

• Assist patients with signing in to their appointments.

• Schedule patients follow up appointment visits.

• Answer calls when patients call inquiring about appointments and medication.

• Maintain medical records in the establishments. Fax out information that was requested from other companies

• Call patients to remind of next day doctor and nurses appointments.

• Assisted other departments when needed.


Genesis Healthcare - Lamar, SC

January 2016 to April 2016

• Assisted patients with the purchase of their medication.

• Answered calls when patients called to inquire about medication being available.

• Called patients to inform that their medication was ready.

• Assisted with other departments when needed.

Store Clerk

Salvation Army Thrift Store - Florence, SC

April 2015 to January 2016

• Sorted donations brought into location and created donation receipts as needed.

• Priced clothing and miscellaneous items.

• Operated cash registers, checking out customers and accepting payments.

• Kept appearance of store clean daily.

Medical Office Assistant

Hope Health - Florence, SC

February 2015 to March 2015

• Answered phones and scheduled patient appointments.

• Retrieved prescriptions and information for patients.

• Called patients to remind them of upcoming appointments.

• Checked patients into the system upon arrival.

• Scheduled drug representatives for appointments with physicians. Front Desk Clerk

Red Roof Inn - Dillon, SC

August 2014 to March 2015

• Processed guest arrivals and departures, including all necessary payments.

• Handled and coordinated room assignments and pre-arrivals.

• Handled guest concerns for service and requests for information with the check in and check out procedure.

• Assisted other departments when needed.

Customer Service Agent I

Sykes Call Center - Kingstree, SC

January 2014 to May 2014

• Determined appropriate action to be taken on the customer's behalf, which may include problem determination and appropriate next steps.

• Informed customers of those appropriate next steps and worked with customer to achieve issue resolution.

• Maintained pertinent paperwork and records through data entry.

• Communicated with coworkers to research problem and find solutions.

• Responsible for meeting established individual and team performance targets, which included customer service, productivity, and quality standards. Data Entry Clerk

ADP Tax Credit Services - Florence, SC

September 2012 to July 2013

• Maintained customer service confidence and protected operations by keeping information confidential.

• Processed customer and account source documents by reviewing data.

• Entered customer information daily into the system from forms.

• Maintained data entry requirements by following data program techniques and procedures. Customer Service Representative

Apria Healthcare - Florence, SC

August 2011 to February 2012

• Processed patient medical equipment orders via inbound calls and walk-ins.

• Placed calls to physicians to cross-reference patients' medical supplies and testing needs.

• Maintained confidential patient files through the computerized Acis Systems.

• Corresponded with drivers to ensure orders were processed and delivered in timely-manner

• Scheduled appointments for patient visits with the Respiratory Therapist on-site or home visits. Hazard Processor

Assurant Solutions - Florence, SC

November 2010 to January 2011

• Verified policies contained acceptable coverage and disbursed premium payments from escrow account if necessary.

• Reviewed, updated, and maintained hazard insurance documents and lines according to established procedures.

• Placed calls to clients, insurance agents, and mortgage companies to obtain pertinent missing or needed policy information.

• Assisted irate clients with questions, concerns, or discrepancies in a professional, timely manner. Cash Posting Associate

McLeod Health - Florence, SC

March 2007 to August 2010

• Responsible for creating and maintaining files in a document imaging system.

• Ensured file folders contained appropriate remittance forms in accordance with office guidelines.

• Maintained confidentiality of patient records by adhering to company policies and procedures code of ethics.

Sale Associate/Manager

Cingular Wireless - Marion, SC

June 2003 to March 2007

• Assistant Manager of a staff consisting of 5 employees.

• Performed Inventory Control Procedures with the General Store Manager.

• Coordinated new hire interviews, orientations, and training.

• Guided customers through service issues and changes, phone purchases, and new services. Vacuum Actuator

AVM Inc - Mullins, SC

August 1998 to June 2004

Assemble parts in fast-paced environment for Ford Classic Vehicles air conditioners. Train new employees on specific department machines and equipment, policies and procedures. Enforced health and safety code policies, procedures, and guidelines Medical File Clerk/ Receptionist


January 1996 to January 1997

Prepare and maintain patient medical files for nurses. Professionally and courteously greeting and assisting visitors of establishments. Accepting in bound calls to answer questions and coordinate patient appointments. Conduct new hire initial interviews and assist with orientations. Assist nurses with locating patient files, important medical documents and forms. Education

License in Cosmetology

Chris Logan Beauty College - Florence, SC


Marion High School - Marion, SC


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