Management Office Staff
Resume:
Kimberly Proctor
*** ****** ***** ***** - *******, TN 38018
*********@*******.***
OBJECTIVE
I am seeking to further my career using my years of knowledge and experience in business management along with my teaching background. I am willing to travel, and looking for a company which is growing in order to be a part of creative staff with training and leadership.
PROFILE
Offer MBA specializing in Healthcare Management and 28 years of experience in dental administration/management and 9 years in a college faculty position, with comprehensive background in marketing, payroll, insurance, accounting/budgeting, human resources, and relationship building.
Proactively trained, developed and directly motivated students and staff while creating a collaborative environment conducive to achieving high levels of employee/student retention and job satisfaction.
Knowledgeable in OSHA compliance and HIPAA regulations.
Excellent communication, presentation and problem solving abilities.
Excel at interacting with broad populations including management, adult students, dental and medical professionals, staff and patients.
Highly versatile; able to quickly master new roles, responsibilities, technologies, and environments, meet deadlines, work well under pressure demonstrated by multi-tasking and prioritizing to achieve goals.
Proficient in Easy Dental, Microsoft Office, including Word, Excel, PowerPoint and Intuit QuickBooks.
PROFESSIONAL EXPERIENCE
Director of Operations and Business Development - Watson Restorative Dentistry-
Erik Watson DDS, Memphis, TN Jan 2018-April 2018
Prepared and monitored budget by gathering and organizing financial information; scheduled expenditures; analyzed and implemented corrective actions.
Maintained equipment by planning and evaluating products, service, and warranties.
Maintained services by identifying, selecting, and monitoring relationships with vendors.
Accomplished project results by communicating and coordinating set requirements; evaluated projected milestone accomplishments; evaluated optional courses of action; updated media plans.
Prepared reports by collecting, analyzing, and summarizing operational data and trends.
Updated job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
Maintained office services by organizing office operations and procedures; preparing payroll; controlling correspondence; designing filing systems; reviewing and approving supply requisitions; assigning and monitoring clerical functions.
Maintained office efficiency by planning and implementing office systems, layouts, and equipment procurement.
Designed and implemented office policies by establishing standards and procedures; measuring results against standards; making necessary adjustments.
Completed operational requirements by scheduling and assigning employees; following up on work results.
Maintained office staff by recruiting, selecting, orienting, and training employees.
Maintained office staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results.
Maintained professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks.
Achieved financial objectives by reviewing annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
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Practice Administrator/Consultant - James F. Proctor D.D.S., P.A., Memphis, TN 1990-2017
Managing all aspects of daily operations of a professional dental practice.
Administrative activities: payroll administration, scheduling, accounting, ensure OSHA and HIPAA compliance, general policies and procedures.
Directly communicate and file all insurance claims, proficient in dental coding.
Cost-effectively allocate, administer and manage budget.
Consistently establish, meet and exceed production and collection goals.
Human resource management including staffing, training and performance evaluations, develop and implement policies and procedures, administer compensation and benefits.
Exhibit advanced communication skills in building and establishing key relationships with other dental professionals and sales representatives, as well as, the Church Health Center, The University of Tennessee, and College of Allied Sciences, Dental Hygiene unit.
Instructor/Adjunct Faculty (Part-time) – DeVry University/Keller Graduate School of Management 2009-2015
Facilitate and moderate online and in-class instruction of curriculums in Business and General Education courses.
Taught classes in Organizational Leadership, Business Management, Marketing, Capstone, Business 101, Project Management, Organizational Management, Quality Management, Critical Thinking, at the undergraduate and graduate level and conducted Writing Labs and Time Management classes.
Evaluated student performances and implemented plans for improving student achievement and retention.
Instructor/Adjunct Faculty (Part-Time) - Concorde Career Colleges 2000-2003
Proficiently prepared curriculums and taught general education courses, primarily in Respiratory Therapy and Dental Assisting Departments.
Taught English, Sociology, Psychology and Critical Thinking, Dental Assisting.
Proactively monitored student learning, objectives and developed curriculums to ensure learning outcomes were being met.
Evaluated student performances and implemented plans for improving student achievement.
EDUCATION
Master of Business Administration, Healthcare Management - University of Phoenix, Memphis, TN
Bachelor of Science, Organizational Management - Crichton College, Memphis, TN
C OMMUNITY RELATIONS EXPERIENCE
North Memphis Community Development Corp/Promise Development Corp- Board Member and involved volunteer for the 100K program and Community Alliance for the Homeless, and served as Board Chair for 14 of those years, 2000-2016.
Hope Church, global and inner city ministries, in partner ship with Memphis Inner Faith Alliance, served as assistant to inner city director and served globally on 4 medical and construction mission trips to Ecuador and Belize.
Fellowship Pantry ministries-serve as assistant to director to gather and deliver supplies to and for homeless, less fortunate and elderly, in Memphis and in rural Arkansas 2000-Present.
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