Customer Service Representative

Julie Tran

**** ********* ** **, ****** WA *****

Email: *********@*******.***

Mobile: 1-253-***-****

Employment Experience

Xerox – July 2014- present

Customer Service Representative

Tier 1 customer support for Xerox

Home Care Provider – December 2009 to July 2014

Responsible for care and well being of Lien Tran

Syniverse USA – August 2009 to December 2009

Senior Project Engineer

Bell Mobility Canada – August 2009 to December 2009

Responsible for 3G testing and billing coordination for Bell Mobility Canada

WSI Americas – May 2001 to August 2009

Project Engineer

Omniroamer – September 2007 to August 2009

Responsible for voice and GPRS testing and coordination for Omniroamer platform

Responsible for voice and GPRS TADIG validation on the Omniroamer platform

CBW USA-August 2006 to September 2007

Responsible for voice, GPRS and CAMEL testing for CBW

Coordinate voice, GPRS and CAMEL implementation for CBW for testing

Coordinate testing validation with TADIG for CBW

Sprint-Nextel USA – August 2005 to May 2006

Responsible for GPRS IREG and TADIG testing for Sprint-Nextel USA

Successfully launched 50 GPRS roaming partners for Sprint-Nextel USA

M3 Bermuda – October 2004 to present

Responsible for roaming negotiations, IREG and TADIG testing and commercial support for M3 Bermuda

Responsible for GPRS testing for M3 Bermuda

Successfully launched for 80 GSM and 60 GPRS roaming partners for M3

Remote support for M3 for TADIG and billing issues

BTL Belize – May 2004 to October 2004

Responsible for roaming negotiations, IREG and TADIG testing and commercial support for BTL Belize

Successfully launched over 30 commercial roaming partners

Responsible for roam training

C&W West Indies – January 2004 to May 2004

Responsible for roaming negotiations, IREG and TADIG testing and commercial support for C&W West Indies

Coordinated roaming and support for 12 C&W networks and islands

Successfully launched over 30 commercial roaming partners

APUA Antigua – October 2003 to December 2004

Responsible for testing, implementation and configuration of the Cerillion billing system

Responsible for roaming negotiations, IREG and TADIG testing and commercial support for APUA Antigua

Successfully launched T-Mobile USA as a roaming partner

BTL Belize – April 2003 to October 2003

Responsible for roaming negotiations, IREG and TADIG testing and commercial support for BTL Belize

Successfully launched over 80 commercial roaming partners

Highland USA – February 2003

Responsible for roam training for Highland USA for negotiations, IREG and TADIG testing and commercial support

TSTT Trinidad and Tobago – August 2002 and December 2002

Responsible for roaming negotiations for TSTT Trinidad and Tobago

Responsible for roam training for TSTT Trinidad and Tobago for negotiations, IREG and TADIG testing and commercial support

Telecom Bermuda – March 2001 to August 2002

Responsible for roaming negotiations, IREG and TADIG testing and commercial support for Telecom Bermuda

Successfully launched over 100 commercial roaming partners

T-Mobile USA – September 1996 to January 2001

Product Support Specialist

Responsible for implementation of datafil in the T-Mobile network

Responsible for IREG testing

Support commercial roaming on a Tier 2 level

Coordinated operators and T-Mobile SIMs for IREG testing

Transmissions Specialist

Responsible for transmission of CDRs from the switch to the billing system

Experience Overview

GSM roaming negotiations, IREG and TADIG testing

Nortel switch for IREG, GPRS and CAMEL testing

Siemens switch for IREG testing

Nokia switch for IREG, GPRS and CAMEL testing

Unix, Windows NT/95/98/2000/XP – operating system

Oracle, MS SQL Server, SQL, PL/SQL knowledge

Education

Boston University

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