Customer Service Microsoft Office

James L. Tyler

***** ******** ****. #*** ******, CA 91342

Home 818-***-**** Cell 562-***-**** e-mail: *************@*****.***

Objective Mail Clerk / Records Associate with 15 years experience prepared and willing to assist

managerial staff to achieve specified goals.

Experience Mail Clerk / Clerical - August 2017 to November 2017

Western General Insurance Company - Calabasas, CA

Prepared incoming mail for distribution using various methods.

Folded, stuffed, sealed, and affixed postage for outgoing mail and packages.

Received and distributed billing e-mails for processing.

Completed data entries to ensure daily updated policy records.

Used postal machines to assemble mass mailings sent to agents and policy holders.

Mail Coordinator / Records Associate - September 2002 to August 2017

Canon Business Process Services Inc. - Los Angeles CA

Prepared large volumes of incoming mail for distribution on sizable mail routes.

Sealed and affixed postage to mail / packages for delivery to post office.

Answered phones and used customer service skills while attending to client needs.

Used computer to update current mail stops for client staff.

Sent, received, and delivered urgent client faxes.

Located requested files in system for timely delivery to clients.

Helped complete extensive file inventory projects.

Maintained well-stocked mail stops, copy areas, and break rooms.

Used hospitality skills to set up conference rooms for meetings and trainings.

Utilized for coverage on a number of occasions by manager during staff shortages.

Education Pacifica High School - Garden Grove, CA

Diploma - 1975

Los Angeles Mission College - Sylmar, CA

Liberal Studies - 2014 to present

Los Angeles Harbor College - Wilmington, CA

Liberal Studies - 1994 to 1999

National Honor Society recipient 1999

The Right Way Computer School - Gardena, CA

Microsoft Office Intensive Program - Certificate of Completion - 2001

Skills MS Office Advanced, learning quickly, paying attention to detail, setting the example, following through to completion, acting in a professional manner, being a team player

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