Life Insurance Customer Service
Resume:
Nicole Owens
Owings Mills, MD 21117
************@*****.***
PROFILE
To successfully secure a position that will allow me to utilize my time management skills, strategic planning skills, and professional writing skills. Seasoned, results-oriented professional with over 15 years business experience in providing excellent customer service to internal and external partners with both private and government agencies utilizing my excellent analytical, interpersonal, negotiation and leadership skills. Strong presentation skills and attention to detail in a fast-paced, high pressure work environment
Summary of Qualifications:
Extremely analytical and detailed-oriented professional offering exceptional administrative, organizational, time management, research, interpersonal and communication skills.
Adapt easily to new concepts and responsibilities in a fast-paced environment, ensuring the achievement of all deadlines.
Self-starter with proven ability to handle and prioritize multiple tasks simultaneously.
Experience with PIWD, analyzing incoming and outgoing documents, and policies and procedures.
PROFESSIONAL EXPERIENCE:
Litigation Recovery Specialist, Imperial PFS, Jersey City, NJ 2014-2018
•Drafts litigation recovery letters to insureds that have defaulted on their premium finance agreements.
•Draft and perform quality review audits of custom litigation letters and invoices.
•Handles all invoices and manages all spreadsheets of all attorney related fees and collection fees.
•Served as first point-of-contact with employees, management, visitors and internal and external customers.
Business Analysis Associate, Prudential Financial, Newark, NJ 2010-2013
•Served as a liaison between Operations, Business, and Systems personnel to support the unit’s business needs through the implementation of policy administration rules.
•Performed quality reviews of complex illustration transactions on a daily basis.
•Extrapolated and interpreted data in order to illustrate over 90 complex insurance policy snapshots a week for various types of life insurance policies.
•Trained associates on different products and company used systems.
•Identified training needs, wrote training manuals, and Standard Operating Procedures for New Hires.
•Provided analysis to insurance agents for their client’s life insurance policies.
•Demonstrated solid communication skills, interacting across departments, with upper managements and our clients.
Complex Associate, Prudential Financial, Newark, NJ- 2005-2010
•Documented business specifications and rules.
•Designed complex spreadsheets
•Successfully helped the department reduce document storage expenses by over 25%.
•Gathered client information and requirements for a business process change and communicated those terms to system users and Operations
EDUCATION
•Montclair State University- Montclair, NJ Majoring in Legal Studies- Still Attending
Administrative Skills:
•Skilled in Microsoft Office (MS Word, Microsoft Outlook, ACCESS, Excel, and PowerPoint, Adobe Acrobat, Pivot Tables, Lotus Notes,
•Mail Merges, handling travel vouchers and general expense vouchers, open and distribute mail, compose emails, and other routine letters.
•Knowledge of medical, life insurance (SEC and FINRA), and health insurance products and terms.
•Experienced in importing/exporting data between software applications.
•Ability to make precise, accurate and timely administrative judgments.
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