Customer Service Sales

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**** ***** ******, *** *******, TX ***** H: 361-***-**** C: 361-***-**** *****************@*****.*** KEY HOLDER, 08/2005 to 01/2006

TANFASTIC TANNING SALON – HELOTES, TX

Opened and closed store, including counting cash, opening and closing cash registers and creating staff assignments, excelled in exceeding daily credit card application goals, developed highly empathetic client relationships and earned reputation for exceeding sales goals. Worked as a team member performing cashier duties, product assistance and cleaning. Described merchandise and explained operation of merchandise to customers. Served as mentor to junior team members.

Nike Brand Cordinator, 07/2006 to 01/2009

DICKS SPORTING GOODS – SAN ANTONIO, TX

Designed displays to make store experience interactive and engaging, Displayed the appropriate signage for products and sales promotions.

Arranged items in favorable positions and areas of the store for optimal sales. Organized and located inventory and updated store spreadsheets. Managed the purchasing process for the entire department. Upheld stock levels and proper pricing for multiple product lines. Selected merchandise based on the most favorable price and quality. Met and exceeded quarterly sales quotas by 90%.

Established and maintained proper high traffic displays, resulting in increased sales. Conducted staff meetings with sales personnel to introduce new merchandise. Ran weekly and monthly strategy reports to analyze business trends and make recommendations. Tracked shipping and weekly and monthly fallout.

Shopped competition to identify opportunities, labels and trends. Effectively communicated and coordinated execution of the planogram with store management. Provided feedback on competitor activities and best practices. Bartender/ Mixologist, 05/2009 to 02/2012

BUFFALO WILD WINGS – SAN ANTONIO, TX

Strictly abided by all state liquor regulations, particularly in regard to intoxicated persons and minors, Effectively handled customer complaints and special requests. Provided prompt, efficient, friendly, and quality service at all times. Accurately balanced cash register at all times.

Maintained stock levels to prevent shortages of critical items. Quickly mixed a variety of simple and complex cocktails. Consistently kept bar and work areas clean and sanitary in compliance with bar standards and local, state, and federal laws.

Operated credit card machines correctly and quickly. Maintained a positive working relationship with staff and management. Assisted bartenders in maintaing adequate supplies for bar and associated areas. Bar Manager/ Bartender, 02/2012 to 05/2014

BROADWAY 5050 – SAN ANTONIO, TX

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Processed cash withdrawals, Delivered exceptional service by greeting and serving customers in a timely manner, Skillfully anticipated and addressed guests service needs. Managed closing duties, including restocking items and reconciliation of the cash drawer. Completed opening and closing checklists according to set standards. Strictly abided by all state liquor regulations, particularly in regard to intoxicated persons or minors. Effectively handled customers complaints and special requests. Accurately balanced cash register at all times.

Quickly mixed a variety of simple and complex cocktails. operated credit card machines correctly and quickly. Greeted newly seated guests in a friendly and timely manner. Participated in bar incentives and contests to drive sales and promote venue. Maintained a positive working relationship with co workers and management. Promoted upcoming events, programs and weekly trivia game nights. Store Manager, 08/2014 to 11/2014

SPRINT – SAN ANTONIO, TX

Resolve customer complaints regarding sales and service. Oversee regional and local sales managers and their staffs. Review operational records and reports to project sales and determine profitability. Monitor customer preferences to determine focus of sales efforts. Advise dealers and distributors on policies and operating procedures to ensure functional effectiveness of business.

Direct, coordinate, and review activities in sales and service accounting and recordkeeping, and in receiving and shipping operations.

Resolve customer complaints regarding sales and service. Monitor customer preferences to determine focus of sales efforts. Make schedules to ensure the staffing is correct to have high sales every day Host meeting with my staff to ensure all my employees are on same page.

ADMINISTRATIVE ASSISTANT, 11/2014 to Current

SPURS SPORTS AND ENTERTAINMENT – ATT CENTER

Prepared program operating budgets, budget reports and other financial performance reports. Reduced and controlled company expenses by monitoring companies budget and accurately inputing companies expenses.

Oversaw daily office operations for staff of 98 employees. Prepared and distributed payroll for staff of 98 direct reports. Composed and drafted all outgoing correspondence and reports for managers. Oversaw inventory and office supply purchases.

Scheduled appointments for players and staff on our team. Ensure daily the work load of my manager is always at a minimum. Answer important calls needed for the office.

Daily promotion and advertising for the company.

ASSISTANT GENERAL MANAGER, 02/2016 to 05/2018

SHENANYGANS SPORTS BAR – 8827 ST HWY 151 #106, SA TX, 78251 Maximized customer service by training staff, overseeing operations and resolve issues in a timely manner. Handled money, balanced tills, processed credit card payment batches and prepared bank deposits. Created effective employee schedules that maintained coverage at peak times and minimized labor costs. Kept facility compliant with health codes, sanitation requirements and license regulations. Completed inventory purchases and oversaw restocking. Motivated, trained and disciplined employees to maximize performance. Managed bar inventory, restocked supplies and placed orders. Recruited, hired and trained staff on bar practices, customer service standards and productivity strategies. Served beverages, breads and butter and replenished items as necessary. Assisted the team in meeting sales, stock loss, labor objectives and margin goals to increase profitability. Performed event coordination for larger parties and gatherings. Followed all safety requirements for alcohol service and kept a list of available ride services for inebriated customers.

High School Diploma:

HELOTES, TX

Exceptional customer service,Sales expertise,Reliable,Friendly,Sharp problem solver,Energetic work attitude,Adaptive team player,Opening / Closing procedures,Strong work ethic,Strong sense of banking ethics,Excellent communication skills,Flexible,Store maintenance ability,Top sales performer,Customer service expert

Additional Skills Exceptional customer service,Sales expertise,Reliable,Friendly,Sharp problem solver,Energetic work attitude,Adaptive team player,Opening / Closing procedures,Strong work ethic,Strong sense of banking ethics,Excellent communication skills,Flexible,Store maintenance ability,Top sales performer,Customer service expert

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