Assistant Microsoft Office, Warehouse experience, Order picking

Email **************@*****.***

Address **** **** **** *********, **. 30274

Phone 706-***-**** OBJECTIVE

Senayit Afework

Administrative Professional with over 8 years of experience providing thorough and skillful support to senior executives.

EXPERIENCE

Administrative Specialist

ADT Security Company

Atlanta, Ga

November-2016 - April-2018

Certified Nurse Assistant

Dogwood Forrest Assisted Living

Fayetteville, Ga

October-2015 - November-2016

Certified Nurse Assistant

Right at Home

Fayetteville, Ga

June-2015 - June-2017

Internet Customer Specialist

Nissan

Newnan, GA

August-2014 - July-2015

Guest Services

Holliday Inn

Fayetteville, Ga

July-2013 - August-2014

Customer Communications Representative

Empereon Marketing

Aurora, Colorado

April-2010 - June-2013

EDUCATION

Highschool Diploma

Cherokee Trail High School - Aurora

- Quality Assurance, as well as Attrition and Retention for the Local Branch. (Daily duties include but are not limited to, E-billing, Customer Self-Service Analytics and information handling, Invoice & Statement Audits. Managing Databases in Kubra, MMB and IBM.

- Helps patients by supporting personal hygiene and daily living needs; providing comfort, transportation, and vital sign monitoring.(Occasional Physical Therapy)

- Helps patients by supporting personal hygiene and daily living needs; providing comfort, transportation, and vital sign monitoring.(Occasional Physical Therapy)

- Scheduling and booking customer appointments, working hand-in-hand with the Special Finance Division to assist with Customer Approvals.

- Guest Services, Checking in/out guest, Concierge Services, Nightly Audit.

- Product Sales Specialist for Comcast ServiceCenter, Customer Relations and Trouble Shooting customer equipment. Advised customer of Billing and Invoices associated with their accounts.

Aurora, Colorado

2012

Associates

Southern Crescent Technical College

Griffin, Georgia

In Progress

SKILLS

Citrix Receiver - Advanced, IBM Systems / Informix - Advanced, Kubra / iDoxs - Advanced, Attrition & Retention Resolution Strategies, Client Database Management and Information Handling, Microsoft Office and Excel Proficient, Billing and Customer Relations, Cash Handleing, Administrative Support

CERTIFICATIONS & COURSES

Certified Nurse Assistant - Emory Health Care (2014-2015) HONORS & AWARDS

Clinical Excellence - Emory University Hospital (June of 2015) Patient care in long term facility at Budd Terrace at Wesley Woods

ADT Security Win Back Champion Pilot Program (April 2018) - Held at ProtectionOne center in Wichita, Kansas specialized training aimed at lowering company 1st year attrition, retaining aged accounts and collecting delinquent balances from residential/small business accounts.

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